Martina Lasrado Email & Phone Number

United States

San Francisco, Ca, Us

Redmond, Wa, Us

Seattle, Wa, Us

Manage the end-to-end launch process for Amazon Go Stores

Seattle, Wa, Us

- Launched the new Delivery Service Provider Program for Last Mile Logistics in the U.S.- Manage 15 – 20 global product feature launches annually in 12 countries for Amazon Last Mile Delivery- Project managed 7-10 deliverables per feature with multiple teams, including Legal, Finance, UX, Learning, Localization, BI, Tech, Product, and Station Operations- Partner with country specific stakeholders to identify operational pain points and product gaps; work with Product and Tech teams to prioritize feature requests in sprints- Designed a standardized feature launch plan that was made the launch template for the entire Amazon Logistics organization - Developed a robust communications plan to ensure that the end customer was not only well informed about the various feature launches, but also provided with thorough documentation that summarized the features.- Established the change management process by creating thorough documentation outlining what changed, who it impacted, and associated SLAs- Developed standard operating procedures for all new feature launches and trained local station managers at launch- Mentored three Program Managers in program management best practices and career development

Redmond, Washington, Us

- Managed multiple global research projects for Microsoft with budgets from $1M - $4M- Project architect that built and maintained the Playbook, defined the plan of record, wrote standard operating procedures, and managed results for eleven global satisfaction surveys in 60+ countries for the Microsoft Operations Business Group- Managed vendors’ statement of work, contracts, deliverables, and overall process for all workstreams (sample, localization, programming, reporting) in the program- Directly managed deliverables for Blueocean offshore operations team- Centralized business critical survey questions from 25 surveys into a master survey that enabled research managers to benchmark business results across multiple segments and gave the business a holistic view of the partner’s end-to-end experience with Microsoft- Partnered with the respective stakeholders to maintain program timelines, ensured the program met research and business objectives, and provided guidance on storytelling for executive presentations- Gathered requirements and managed deliverables for the engineering team to automate scorecard generation

Paris, Fr

- Managed The Yahoo! and Microsoft Search Alliance Global Advertising Tracker in 15 international markets with a total budget of $1.5M- Managed vendor accounts, requirements, budgeting, business proposals, and project timelines for quarterly launches in five countries- Scoped the operational requirements for the contact management tool developed by the engineering team, including user workflows, navigation experience, permissions hierarchy, and reporting- Managed all project expenses; completed the project 80% more profitable than forecasted- Reduced the translation cycle time by 75% from a two-month process to a two-week process- Developed and documented SOPs to manage the verbatim process, which reduced the cycle time by 75% from two months to two weeks

Chicago, Illinois, Us

- Managed large scale technical projects for corporate clients, as well as healthcare and academic institutions- Scoped requirements with clients regarding usability features, reporting functionality, and best practices- Created statement of work, drafted project scope, and translated client requirements into configuration specifications- Managed each project with engineering to ensure that requirements were met and the client was satisfied

- Managed all sampling needs for iModerate, including domestic and international projects- Managed a team of eight moderators to ensure that chats were completed on time and throughput goals were met- Performed quality control of all iModerate projects through rigorous testing and troubleshooting- Reviewed project requirements and drafted detailed sample plans within project specifications that would be representative of the population- Made quantitative and qualitative quota recommendations based on project needs and made adjustments while in field to meet those needs

Paris, Fr

- Managed an average of 20 projects simultaneously with a 95% client satisfaction rating or better- Supervised client service, scripting, data processing, coding and panel groups through each project lifecycle while adhering to a set budget- Conducted online and mail surveys for global corporations including Pfizer, Novartis, GlaxoSmithKline, Google, Wachovia, OnStar, Microsoft, Best Buy, and Kellogg’s