Ashley Martin Email & Phone Number

Provo, UT, US

Provo, UT, US

Salt Lake City, UT, US

• As Regional Director for Simply Mac, I was responsible for all retail operations in the East Region (Eastern US), comprised of 26+ Apple Premier Partner retail stores and nearly $30-million in annual revenue. My region.
• I led the company’s most profitable districts (and #1 region), consistently achieving revenue and profit goals, decreasing shrink, retaining talent, and managing payroll. I was recognized for sales performance and.
• I began as the Market Director for the Atlanta Market, but was quickly promoted to Regional Director after 6 months.
• During my tenure, I opened 5 new retail locations in Destin, FL, Winston-Salem, NC, Asheville, NC, Gainesville, GA, and Orlando, FL. I oversaw recruiting and training for all new employees, and assisted in all new.
• I supported my region’s Apple Authorized Service Provider program, ensuring compliance with Apple’s stringent service excellence standards and commitment to providing transformational customer experiences.
• I worked closely with our Marketing Director, Operations Director, and Treasurer to drive promotions, maintain operational excellence, and ensure financial responsibility. I was also the first contact in my region for.

Cupertino, California, US

• As Program Manager for the Apple Authorized Campus Store Program, I managed the company's largest higher-education outreach initiative, which was designed to promote the creation of on-campus technology centers that.
• I was the principal owner of the AACS Program, responsible for the development, maintenance, execution, and efficiency of all program-related functions. These included onboarding and managing participants, publishing.
• I wrote and published the program’s first comprehensive set of standard operating procedures and created an online knowledge base where they could be housed, accessed, and maintained. Previously, program-specific.
• I developed and implemented a new strategy for customer-facing communications (emails, newsletters, web content, and digital media). To accomplish this, I had to completely rethink the existing plan around audiences.

Salt Lake City, UT, US

• As District Leader, I managed a multi-unit portfolio comprised of 12 Apple Premier Partner retail stores. Once installed, I led the company’s bottom-performing district to achieve the status of top-performing district.
• I was responsible for the profitability and continuing sales growth of each location in my district, and had a proven record of rehabilitating underperforming stores. I also developed sales initiatives and programs.
• I conducted regular store visits, during which, I taught store teams how to provide transformational customer experiences, successfully implement and maintain Apple’s stringent marketing and merchandising standards.
• I developed and mentored Store Managers to help them become more effective leaders, enabling them to achieve their sales goals and operational objectives. I also oversaw the training and continuing education of all.
• Finally, I opened 3 new retail locations in the Southwest market during my tenure.

Salt Lake City, UT, US

• As the manager of Northeast Tennessee's only Apple Premier Partner retail store, I was responsible for all store operations — including sales, service, people, and profitability (P&Ls).
• I was responsible for implementing and executing all company objectives and standard operating procedures in my store. I also supported several corporate functions at the store level, including HR, training, marketing.
• I assembled a hard-working, high-quality team that helped our store achieve company-wide recognition as a model for Simply Mac. We consistently met or exceeded sales goals and delivered exceptional customer.
• My store operated with clear commitments to diversity, inclusion, a respectful workplace, and personal integrity. My team and I fostered a store culture that encouraged teamwork, employee satisfaction, and provided.
• I regularly pursued business leads and cultivated relationships within the local community to secure B2B sales. I was also able to win contracts with local school systems to deploy Apple products in their 1-to-1.
• Finally, our store achieved Apple's prestigious Premium Service Provider designation for seven years running (2013-2020).

Johnson City, TN, US

• As Assistant Director, I was responsible for the management of the Advancement Services department, including a staff of coordinators and the execution of all department functions. I assisted in developing and.
• I developed programs and generated reports for all departmental and University-wide reporting needs related to Alumni And/or donors. I also provided training for and support of the BANNER database system, ARGOS, and.
• I was principally responsible for processing all donations and pledges to the ETSU Foundation, as well as maintaining donor relationships during the entire giving lifecycle. I also supported a wide array of fundraising.
• Finally, I served alongside the Director in various University committees, advisory boards, and acted as the liaison between the Vice President of the Foundation and the Advancement Services department.

Charlotte, NC, US

As Merchant Banker, I specialized in Business banking, commercial deposits and customer service for small, medium and large businesses. I was responsible for meeting aggressive referral goals and was consistently recognized as a top-producing associate for performance, customer experience, and audit compliance.

Mayfield Village, OH, US

As a Senior Agent, I was a licensed insurance professional for the state of Colorado and was authorized to sell and service auto insurance policies in 26 states for the Progressive Direct division. I was trained in multiple product lines, including auto, motorcycle, RV, motor home, trailer, and boat insurance. I was promoted twice within the organization.

Kingsport, Tennessee, US

As the Senior Teller at the Johnson City branch, I led a team of three sales associates (tellers), and oversaw the branch’s daily operations, training, sales coaching, and regulatory compliance. I was promoted quickly within the company and consistently recognized for professionalism, integrity and customer service.

Chicago, Illinois, US

Received two years of management experience and training, working through five separate promotions. Certified as opening manager, running morning and day-shift transitional operations, cash-handling and report management. Extensive knowledge in all store operations and crew programs, including the CDP (Crew Development Program) designed to effectively.

Associate Of Arts - Aa, Religion

Advanced Diploma, Bible/Biblical Studies

Diploma, Technology