Investigating, evaluating, negotiating, and settling claims•Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages•Contacting customers by telephone, written correspondence and/or various electronic media•Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment•Supporting our customers through personalized, caring, and simple interactions

-Work closely with managers to gain a comprehensive understanding of the company’s hiring needs for each position, and meet competitive hiring goals and expectations-Manage the full recruiting lifecycle across a variety of open roles helping management find, hire, and retain quality talent-Grow and foster high-touch relationships with a database of qualified active and passive talent to pull from as new positions open up-Continuously partner with recruiting team and senior managers to design, refine, and implement innovative recruiting strategies-Stay active with current with job boards, social networks, and platforms to find talent, and plan, create, and release job descriptions and announcements

Manage the performance management process for assigned staff and coordinate statistical reporting for departmental goal program· Leading the efforts of others at all levels of leadership· Analytical, finance or capacity management experiences· Strong ability to communicate across all levels (Verbal/Written)· Experience working with other key partners· Organized, plan structured and control oriented approach to management· Demonstrates deep problem solving skill· Manages the performance improvement process for the office, department, business project assigned in accordance with established policies and procedures.· Supervises staff or clerical personnel by interviewing, hiring, orienting/training, and conducting performance evaluations.· Provides recommendations for disciplinary actions up to and including termination.· Participates in continuous process improvement initiatives for the office, department.· Provides overrides for other team members· Interact with clients over the phone while leveraging multiple computer base systems· Onboard/Train new employees· Supervise team actions and resolve them• Timesheet keeping, Payroll , IEX

Cross Sale products, activate cards, Open new Credit Cards· Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner· inbound call center· Communicating with clients over the phone· Navigating multiple computer systems while interacting with the clients over the phone· Listening, understanding and providing needs-based sales solutions for our clients.· Meeting quarterly sales goals· Staying in compliance with Bank of America and Quality.

Manages applicant-tracking software to include filtering through applications, scheduling, and conducting initial HR interviews for applicants.· Calculates offers for selected candidates for approval by Director of HR.· Manages on-boarding software to include sending new hire paperwork and reviewing forms submitted for errors and corrections.· Sets up background, drug screening and health assessments for each new hire.· Builds new hire files and follows up on paperwork.· Communicates with management regarding new hire start date· Schedules orientation/start dates with new hires.· Conducts new hire orientation.· Enters All New Hires into E-verify within 3 days of start date or rectifies rehires then files I-9.· Resume Screening for all applicants· Conducting interviews