Key Responsibilities:• Ensuring the commercial documentation is complete, accurate in advance of job processing;• Chasing documents if needed;• Liaising with internal brokers, customers and internal stakeholders to ensure consignments are cleared in an efficient and timely manner;• Utilise Cargowise, ICS, Borderwise & COLS;• Involving in calculating and processing duties and taxes to be paid;• Processing import and export shipments;• Understand customs act and regulations;• Duty drawback and FTA refund;• Process Tariff Advice, security, carnet;• Intermediate to Advanced Excel skill to process day to day work, and do data analysis;• Completed Diploma of Customs Broking course in 2019

Key Responsibilities:• Data entry of all stock levels onto an in-house system• Organize to despatch orders• Maintain a very high attention to detail ad embrace a sense of urgency to meet daily demands• Report to the Warehouse Manager, responsible for coordinating warehouse operations• Support internal deparments and liaise with customer service team to meet customers satisfaction• Book carriers to pick up orders• Reconcile monthly billing reports in EXCEL• Do outturn reports in ICS• Make sure cargos clearence before despatching.Key Achievements:• Accurately released orders to ensure stock supplies were maintained

Key Responsibilities:• Monitor status of customer orders and take appropriate action to ensure prompt supply• Liaise & Coordinate with warehouse to ensure customer orders are shipped according to set schedule• Liaise & Coordinate with logistics procurement group to ensure prompt supply of parts• handle customer enquiries (including parts pricing, availability, leadtime & Estimated Time Departure’s)• Arrange regular communication meetings & prepare meeting minutes• Investigate customer shipment mispack claims• Organize the supply of special service campaign parts with Procurement• Enter customer orders into G-Topas System & monitor status of orders. • Obtain, prepare, analyse & present order forecasts and drive accuracy improvementKey Achievements:• Effectively educated customers to ensure orders were placed on time• Accurately released orders to ensure stock supplies were maintained• Delivered excellent customer service, receiving positive feedback from customers a letter from President of Outstanding customer Excellence Award for 2014• Implement various continuous improvement processes which saved 182.5 hours of labour per year & increased customer satisfaction

Key Responsibilities: • Enter parts & location information into Oracle system• Picking & Packing• Packing goods• Confirm picking slips• Prepare exporting documents• Arrange couriers• Generate daily performance reports for managers• Analyse date - ExcelKey Achievements:• Set up a new warehouse sales report using EXCEL to differentiate fastest selling products• Received positive feedback from management & successful completion of Internship

Key Responsibilities:• Provide a high level of administration support; handle telephone enquires• Process invoices, purchase and order stock• Meet and greet clients and visitors Key Achievements:• Process invoices accurately & on time