Martina Tomašević Email & Phone Number

Croatia

Responsibilities:• providing technical assistance and guiding customers in product selection by providing detailed information about features, benefits, and suitability• offering personalized recommendations based on customer preferences, ensuring a tailored shopping experience• troubleshooting and resolving technical issues related to online transactions• collaborating with the logistics team to resolve shipping and delivery issues• sharing customer feedback with relevant teams to improve product offerings and services• implementing feedback received from customers to enhance the overall customer experience• ensuring timely resolution of issues and follow up with customers as needed

Determ is a media monitoring and analytics tool that tracks relevant mentions of brands and companies across the web and social media in real-time. You can use it to get notified immediately to discover meaningful insights and make timely business decisions.Responsibilities:• creating trusted, long-lasting relationships with key accounts to establish and maintain high level of satisfaction• onboarding new clients and working closely with users to make sure the adoption goes smoothly• organising webinars and technical product support to educate users and increase engagement• help customers' plan and understand the best ways to utilize the product based on their business plans• creating policies and procedures that optimize the customer experience• participating in product development (new features, system optimization suggestions, etc.)• analyzing customer data to identify usage trends and develop strategies to improve satisfaction and retention• identifying and executing upsell, cross-sell, and renewal opportunities

For DETERM product.Determ is a media monitoring and analytics tool that tracks relevant mentions of brands and companies across the web and social media in real-time. You can use it to get notified immediately to discover meaningful insights and make timely business decisions.Responsibilities:• developing and maintaining customer relationship• onboarding new clients• providing technical support and training on the product• regularly checking on how the company’s product is meeting customers’ needs• executing meetings, webinars to educate and guide customers• upsell, cross-sell, renewals

Sales department coordination and management - preparation and realization of sales plans and promotional strategies, organizing and supervising activities, customer acquisition management, communication with key business partners.

Managing customer relations, coordinating sales and promotional activities, writing and implementing sales plans, upgrading customer relations, project management.

Maintaining day-to-day communication with customers to ensure customer satisfaction; upgrading customer relations; negotiating terms of service, contract renewals.

Planning and executing customer acquisition, identifying potential customers, setting up meetings with potential clients, negotiating and contracting.