Martina Valachova Email & Phone Number

Kenya

Villas Diani Beach is a leading luxury vacation rental offering a collection of luxury beach villas and boutique hotels on the south coast of Kenya and safari all over Africa- Private guided tours, luxury safaris- Public relations, Guests relations- Director of the digital marketing- Coordinating travelers activities, safaris, creating new itineraries- Organizing various entertainment shows, working with choreographers and entertainers- Supervising reservation's team, handling bookings, payments, complaints- Staff trainings, Supervising and monitoring staff performance- Product quality control- Marketing, Brand development - Business plan & sales strategy development

Kenya

Sunset Villas Residence is a top luxury hotel on the Kenyan Coast. The hotel offer accommodation to travelers looking for privacy, comfort and personalized service.- Private guided tours, Vacation & safaris planing- Travel cooperation with agents, tour operators- New business opportunities research- Supervising all departments of the hotel- Staff trainings, Education & Development- Guests relations, supervising the entire hotel operation, guests satisfaction - Administration- Marketing, Handling all bookings, Director of reservations team- Brand development- Product quality control

- Organization of embarkation and disembarkation- Ensuring smooth operation of transfers (transfer / luggage / times)- Coordination of airport representative, welcoming guests and assisting with passenger travels- Handling daily program- Responsible for the filing of Easy Survey cards, shore-excursion questionnaires- Organizing and presenting guest entertainment (games / lectures / presentations)according to the cruise layout & active guest relation- Responsible for all public announcements (including bridge commentary)- Facilitating and assisting guests with onboard cruise bookings- Receipt and handling of guest complaints & private guest excursions- Coordination of all excursions including audio equipment- Liaising with local suppliers (reconfirmation of reservations, busses, guides…)- Instructing and briefing local guides prior to shore-excursion- Accompanying of all excursions and walks (with or without local guides)- Controlling and monitoring of implementation and quality of the excursions- Administration work at front office