Cundall is a multidisciplinary design engineering consulting firm with a strong focus in sustainable building design.As the operations manager, I am leading the office operation, be in charge for HR, accounting and commercial aspects

Cundall is a multidisciplinary design engineering consulting firm with a strong focus in sustainable building design.As the office manager, I am leading the administrative team and be in charge for HR, accounting, event planning and daily office operations.

- Advisor to hotel owners, developers, and operators in sustainable hospitality operations- Advisor to Destination Management Companies, Tourism Authorities and policymaker in sustainable tourism practices- Country Manager for the international well known eco label Green Key in Qatar- Speaker, Panellist and Moderator at conferences such as Qatar Hospitality Summit, Project Qatar, Hospitality Qatar, Hospitality Innovation Summit and Construction Week- previous judge at the Hotelier Middle East Awards and Qatar Sustainability Awards- Professional Certificate in Sustainable Tourism

Coordinate all medical related requirements in particular:- set up medical clinics in the venue- coordinate cooperation between medical services providers- ensure proper accreditation for all medical staff- plan of manpower for the event

Medical:- coordinating 4 medical services provider and being focal point for supreme council of health- planning amount of medical staff to cover 3 competition and 6 non competition venues- preparing zoning access and accreditation for 350+ medical staff- set up of of 29 clinics in 3 competition and 6 non competition venues in cooperation with the medical services providers- managing all medical aspects at one competition venue (capacity: 5500 spectator) during the event- conducting daily mock drills with medical staff at one competition venue to improve the performance- reporting daily amounts of medical cases to venue operations manager and MOC

- conversion from Ramada Plaza Doha to Radisson Blu Hotel Doha- Planning, scheduling and conducting of the Carlson Rezidor Hotel Group standard training for all 1000+ staff- Creating a training structure for new staff- Conducting value workshops to adopt the Carlson Rezidor philosophy- Facilitating workshops for supervisory and management level- Launch of an online training tool with award of “Best Employee Engagement” with in the Middle East properties- Increase employee training satisfaction by 6.4 % (2013 vs. 2012)- Advising HR Manager and GM in Carlson Rezidor related issues- In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption

- Ensuring 100% guest satisfaction during their stay- Ensuring compliance of company and Swiss quality standards- Dealing with guest complaints - Leading and managing the Reception team and shuttle driver- Recruiting, hiring and training of new front office staff- Business plan writing- Manager on Duty- Customer service and corporate social responsibility training for all staff- In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption- In charge of following up with debtors to reduce credit balance

- Ensuring 100% guest satisfaction during their stay- Dealing with guest complaints- Supervising the front office team during the shift- Writing duty roosters- Check in – Check Out- Contact person for all guest requests- Promoting and up-selling- In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption, training of all staff

- Ensuring 100% guest satisfaction during their stay- Check in – Check Out of individuals and groups- Contact person for all guest requests- Promoting and up-selling- In charge for responsible business program (environmental and corporate social responsibility) – creating actions, monitoring consumption

- Completed dual education system – theory in hotel school and practical in hotel industry- During practical, gained knowledge and skills in Housekeeping, F&B (Service, Production and Administration), Maintenance, Front Office, Accounting, Reservations, Sales, Purchasing and Storage

Catering service employee at Velomax Hallenbetriebs GmbH Berlin, operator of 2 of the largest multipurpose event halls in Berlin.Service employee at the Lobby Bar at the Park Inn Berlin Alexander Platz