Martin Bobovsky Email & Phone Number

Zurich, Switzerland

Evolution of the Account Assosiate’s role at OrangeManagement & complex support on large accountsOwnership & leadership of cross-functional activities with customer engagement, strongrelationships and account management team -Frequent customer communication with active listening -Learning about customer’s industry & their unique needs -Leading call meetings with customers & account team -Encourage collaboration on all levels… Show more Evolution of the Account Assosiate’s role at OrangeManagement & complex support on large accountsOwnership & leadership of cross-functional activities with customer engagement, strongrelationships and account management team -Frequent customer communication with active listening -Learning about customer’s industry & their unique needs -Leading call meetings with customers & account team -Encourage collaboration on all levels -Tracking open topics, monitoring progress & achieving resolutions -Driving & assisting account teams to resolve open topics -Solving complex situations & establishing best practices -Establishing strong customer & account team relationshipsAccountable for service creation during contract setup, organic growth managementand Request-to-Cash activities during the lifecycle of the contract -Collection & storage of existing and new documentation -Setting up internal tools & processes in accordance with customer expectations -Ensuring of data quality and its continuous improvementOptimizing & driving efficiency in Request-to-Cash process design throught continuousimprovement of tools, processes and functions across entire End-to-End process -Identifying areas for improvement in entire End-to-End process -Optimizing & driving tool and process changes -Ensuring that account team adheres new changesActive Bid support activities, active Project participaction & support -Monitoring & advising on ongoing opportunities -Providing crucial expertise on tools & best practices -Commencing the establishment of governance, documentation & processes Show less

Bratislava

Direct customer contact, offer preparation with commercial & technical detailsSolving business disputes, managing customer experienced issues, driving solutioneffectiveness in order to achieve customer satisfactionDriving team efficiency with high end knowledge of internal processes & tools

Slovakia - Bratislava

- Communication with all HW E2E teams, support teams and business directors- Take responsibility and ownership to coordinate month-end and quarter-end closing activities within CoE- Participate on regular month (quarter) end calls in order to provide up to date load status for pending, high value and daily expected deals.- Communicate order load forecast to help and advice of prioritization deals- Un-firm order backlog management- Participate on regular calls in… Show more - Communication with all HW E2E teams, support teams and business directors- Take responsibility and ownership to coordinate month-end and quarter-end closing activities within CoE- Participate on regular month (quarter) end calls in order to provide up to date load status for pending, high value and daily expected deals.- Communicate order load forecast to help and advice of prioritization deals- Un-firm order backlog management- Participate on regular calls in order to collect and perform a route cause analyses on specific issues, take corrective actions and implement best practices- Act as ambassador for Country and build good relationship with all related functions in E2E flow- Provide education, process guidelines and support for CoE supply chain, brand announcement, changes, new products and keep the Sales Ops teams and PFP up to date on Sales specifics and changes - Assist brands in maximizing revenue and highlight any action or request that could put revenue at risk- Act as escalation point & contact for Sales, taking ownership for instructions regarding the direct shipment and revenue recognition at month/quarter/year end- Become a product expert, understand product anomalies, analyze repetitive and recurring issues (errors) and bring solutions in order to improve order quality and end to end process with CoE team- Monitor and improve processes to enhance customer satisfaction and achieve operational results on a daily basis for the department/unit- Analysis of errors and elimination of repeated issues- Support and supervisor on emergency shipment - Point of contact for Brand/Sector & Sales Ops (from Cty and IMT or ITO level) allowing brands to minimize time spent on admin issues- Build a network of contacts to support technical/contractual logistical and revenue associated queries- Harmonizing our own processes between countries Show less

- Customer order scheduling and supporting Bratislava & Madrid CoE for Power brand- Executing improvement & service level upgrade requests- Focal point for Customer Fulfilment vs Manufacturing communication and driving effectiveness & qualityShipment and Delivery Metrics:- Running, validating and driving manufacturing & logistics scorecardsEurope Data Management:- Managing Europe daily firm & unfirm reports- Managing Europe weekly/daily cleanings for… Show more - Customer order scheduling and supporting Bratislava & Madrid CoE for Power brand- Executing improvement & service level upgrade requests- Focal point for Customer Fulfilment vs Manufacturing communication and driving effectiveness & qualityShipment and Delivery Metrics:- Running, validating and driving manufacturing & logistics scorecardsEurope Data Management:- Managing Europe daily firm & unfirm reports- Managing Europe weekly/daily cleanings for execution teams as per country and Europe IOT needs, depending on Direct and in-Direct deals statuses Show less

- Drive and build high performing team- Balance the workload within the team to ensure effectiveness of operational targets, quality and business controls- Identify areas of improvements and highlight them, drive the harmonization of processes and ensure the team members are following current processes/programs- Help the team to solve complex situations & issues- Escalation focal point- Leading the team, providing education and passing the experience

Physical Education And Sport With Mathematics

School-Leaving Examination, General Education With Focus On Mathematics

Activities and Societies: GAMCA olympic games - sports, debates, games, improvisation acting and much more