As a Transportation Supervisor, I am responsible in directing and leading all network operation functions required to maintain the quality of service within the Division. Also, to continually be a visionary, proactive, and decisive in all aspects of the position. My top priority is to be results driven and make Operations my top priority within my division by providing high-quality of service while being adaptable and resourceful. My other responsibilities and duties are also not limited to:• Supervise day to day client contract performance to service level expectations as it relates to daily pullouts, on time performance and KPI’s. • Build strong relationships with client and client staff; ensuring Big Star Transit brand standards and values are consistently represented • Assigns and/or reassigns service capacity upon demonstrated need or request by the client to fulfil a “run cut”. • Promote and represent a culture of safety, security, sensitivity, and compliance across the Big Star network • Coordinate with Network Quality Control to Supervise safety and monitoring program through review of all events • Coordinate with Network Quality Control Fleet Administrator to deploy vehicle fleet in accordance with regulatory, company and industry standard • Resolves operational issues, accidents, and/or passenger complaints, accurately reporting items to the Authorities and Network Quality Control in a timely manner per regulator laws and company policies • Performs or reviews periodic inspections of all network vehicles and provider/operators for quality assurance and maintaining the highest of cleanliness standards • Liaison between the Client, Network Quality Control, and the Network for all on the ground needs • Attend monthly client meetings to provide operations performance statistics and updates • Be an active voice in the growth of the organization

As a Community Association Manager I am responsible for providing the overall supervision for a portfolio of community associations. I interact with internal and external customers including homeowners, vendors, board members and committee members, as well as staff at the Associa Client Shared Service Center (CSSC) and within the branch office.• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures• Acts as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.• Perform/Direct administrative and management duties as requested by the Association Board of Directors and in accordance with the management agreement.• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.• Review monthly financial reports and ensure management summary is submitted to the Association Board of Directors.• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.• Monitor corporate and client delinquency rates and collections process for account portfolio.• Attend Board meetings per the management agreement and community events as needed.• Prepare Board packages according to established time frames.• Ensure Board of Directors is aware of legal actions involving the Association.• Maintain unit and contract files relating to the operations of the Association.• Assist Board of Directors/ARB with architectural review process and/or routine inspections as necessary.

Responsibilities include planning and managing all aspects of blood collection and operations. Volunteer recruitment and coordination. Supervision of staff of a team of 15 and volunteers to include on-going training, performance management, and metrics development and reporting. Quality control and compliance responsibilities included ensuring all procedures surrounding blood collection, storage, and transportation met federally mandates. Scheduled and managed all collection events. Also accountable for tracking and maintaining DOT standards and records for staff and volunteers.• Exceed collection goals set by drive supporters and donor recruitment managers by being present in the field and teaching effective time management and staff supervision.• Praised for superior customer service through monthly KPI’S.• Streamlined building teams based on geographical residences in relationship to Team Supervisors residence. • Weekly would work with other Team Supervisor reconstruct staff schedule to keep staff within their territory.• Volunteered to help re-configure, train, and recruit CDL Drivers resulting in 14 new hires.• Implemented an employee recognition program that was centered around team moral building and awards for the Collections Department. During this time my team scored the highest in customer appreciation and performance success.• Works alongside Volunteer Services for any drives that were assigned in my territory to makes confirm staffing and volunteer levels were at or above collection goals.

MILO was a start-up division of Holiday Retirement with regions focused on keeping Seniors in their homes providing health & wellness support, meals, companionship, and education with tech applications. Responsible for day-to-day operations of the Portland office to include developing an engaged and productive team, ensuring high member satisfaction and retention, and building strong revenue for Portland territory……. Played an essential role in strategic planning, marketing in collaboration with the CFO. • Recruited, hired, and developed a high-performance team of 2 kitchen staff, 4 sales reps, and 5 companions.• Created a culture of accountability by setting and communicating Key Performance Indicators…• Increased retention (when compared to Holiday retention rates) by looking at other potential networking and marketing opportunities. We were able to create, negotiate, and present a radio advertisement that was played during the Lars Larson and Dr. Dave Ramsey shows in the Portland metropolitan area.• Consistently the top performing of the 3 regions, remained open the longest.

Promoted to develop and nurture the client relationship and to make sure each client received professional and proactive service. Each client had their own unique definition of ideal service based on many service options our company provided. I was responsible to assist the Route Managers uncover what was important to each client and then help them deliver that service.My main performance objectives were proactive service, client retention, and continual sale growth. Continued training and developing of team members at my location to make them successful in customer service and organic growth. Continual client survey and client follow up to make sure specific needs and demands were being met. My other tasks included leading and managing a team of Route Managers and Relief Drivers. I was responsible to learn and coach from our documented training programs. I would uncover my team members strengths and areas needing additional training by riding the route and observing them. Exceeded the company’s requirements for meeting the Key Result Areas• Created and implemented one on one weekly meetings with staff, bi-weekly team meetings to discuss trends and new products, and monthly team meeting for appreciation.• Created personalized coaching programs for staff focused on the ultimate goal of retaining and maximizing client service • Contract negotiations and contract re-signings. Our region had the highest percentage of KPI’S, contracts re-signed, and customer service scores in my time as Service Manager.

Responsible for building relationships with approximately 220 clients. I ensured client satisfaction and identified new opportunities to increase sales. I represented the company by interacting with major clients either through scheduled conference meetings, telephone calls, and emails. Lastly, continual documentation of all points of contact and possible leads to follow up on in a timely manner through CRM program.• Created protocols that would strengthen customer relations • Advised accounts of new products and service that were available to increase sales…• Achieved recertification for HLAC (Healthcare Laundry Accreditation Council) for the Clackamas, Oregon service center.

Responsible for strengthening and building new relationships in assigned territory. I strived to provide excellent customer service to the residents and commercial businesses in the States of Oregon and Washington. Grass roots marketing allowed continual growth that entailed speaking to current customers and possible customers, both residential and commercial, about new products and services available through the company. During my employment I was tracked and placed in the top 3 sales performers for contracts resigned, new customers, and sales leads.

My duties involved patrolling assigned geographical areas by emergency patrol vehicle to help prevent crimes and to enforce federal, state, and city laws and municipal codes. I was responsible in observing, reporting, and acting on conditions conducive to crime and danger. I was responsible for issuing citations, making arrests and taking the appropriate action, as warranted by circumstances. I would respond to calls; determine the nature of the call, investigate the circumstances and take any necessary action. I would perform on-site tests and interrogations of individuals if necessary. While employed I was awarded the Life Saving Award in 2011.

Duties involved patrolling assigned geographical areas by emergency patrol vehicle to help prevent crime and to enforce federal, state, and city laws and municipal codes. I was responsible in observing, reporting and acting on conditions conducive to crime and danger. I was held responsible in issuing citations, making arrests, and taking the appropriate action as warranted by circumstances. I would respond to calls; determine the nature of the call, investigate the circumstances, and take any necessary action. I would perform on-site tests and interrogations of individuals if necessary.I was responsible in processing department evidence collected by officers and myself. This would require completing the proper departmental paperwork and logging the property into the evidence room. I was responsible in following strict protocols and procedure with the handling of evidence until it was either destroyed or returned to property owner. During my time of employment I trained and became a certified volunteer fire fighter for the Manzanita Fire Department. I was also a trained deep water rescue swimmer for the Manzanita Fire Department, Surf Water Rescue Team.