Martin Bruno Email and Phone Number

Management of end-to-end mortgage operations (Sales thru Delivery). Work closely, and in collaboration, with company and client leadership to establish overall efficiencies. Daily interaction with executive management team, assisting with operational issues, scenarios, and ways to enhance the overall business.NMLS approved and licensed in 47 states (NMLS#1155719)Genpact is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The Company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Genpact provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management.Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, we strive to be a seamless extension of our clients’ operations.

Served in a leadership capacity and worked in collaboration with the regional and channel sales leaders in attracting, retaining, and developing a highly talented production team.Worked closely with National and Regional Sales managers to enhance production, profitability, and recruiting/hiring of new account executives.Daily interaction with brokers, assisting with operational issues, scenarios, and ways to enhance the overall relationship.Responsible for maintaining a high standard of customer service and managing 5 operations teams (Retail, Wholesale, and Correspondent) within a fulfillment center environment. 100+ employees. Structured the operations to properly assess the credit and collateral risk of each file by ensuring each file is pre-underwritten.Trained each member of the operations team to properly assess the quality of loan submissions to ensure the highest efficiency in closing ratio as it related to overall profit.Pacific Union Financial, LLC, is a nationwide residential mortgage lender headquartered in Walnut Creek, CA. Our Executive Management Team has over 100 years of combined leadership expertise with over 300 employees who service our clients and partners from our offices in Northern & Southern California, Texas and Virginia. As a Fannie Mae and Ginnie Mae direct lender, we securitize and service our own loans which enables us to offer faster turn-times, world class service and competitive products to our partners.http://www.pacuniondirect.com/

Served in a leadership capacity and worked in collaboration with the regional or channel fulfillment leaders in attracting, retaining, and developing a highly talented production team.Responsible for the strategic direction and management of the overall business process of a medium-sized Fulfillment Center (NOC) with an annual average of 60 plus associates. Responsible for the processing, underwriting, and closing of mortgage applications (End-to-end fulfillment).Represented Bank of America in litigation/depositions on a regular basis, adhering to Attorney- Client privileges.

Responsible for a team of 10 associates.Connected associates to team goals that were aligned with the goals of the company and eliminated roadblocks to achieve goals.Educated associates on business acumen and made them aware of how their work fit into larger processes that impact our customers.Emphasized success by making the associates and customers central to the business.Managed at a high level of detail while maintaining awareness of overall process and team results.Interacted in a range of roles as the occasion demanded; as a leader, teammate or follower.Utilized learning experiences as opportunities to prepare for the future.Drove process improvement and adapted quickly to new demands and challenges.Worked with Credit Policy, Compliance, Legal, and Direct Lending

Advised potential borrowers regarding appropriate loan programs and the loan process. Engaged in loan origination activities that include calling on Realtors, Builders, Affinity partners or other B2B business partners in the community. Participated in community or trade events for the purpose of promoting the Company: Quoting rates, programs and taking loan applications, and conducting loan support activities that encompass the point of sale. Recruited, hired, coached, and counseled subordinate sales people and monitored sales activities within their sales team. Responsible for conducting training for any new hire or existing hires in both skills development and product training. Prepared and participated in Realtor/Builder functions including open houses and conventions. Monitored and analyzed financial profitability; product penetration, opportunity and market share capture. Managed expense controls, draw management, pricing exceptions, pricing, and bonus reports. Worked with ROCs, ROMs, quality control units, and other support units to enhance profitability, production and quality control