Infrastructure Coordination: Manage and oversee all infrastructure changes and onsite vendor work in European remote offices, ensuring seamless integration and minimal impact on business operations.Stakeholder Communication: Conduct regular meetings with key stakeholders to provide updates on infrastructure projects, promoting transparency and fostering a positive technology experience.Desktop Management: Provide day-to-day oversight of desktop-related issues to prevent negative impacts on remote sites, ensuring smooth and efficient operations.Strategic Interface: Serve as the strategic interface for technology and infrastructure strategy development, solution discovery, service management, and risk management.Project Leadership: Lead planning and coordination of technology initiatives to enable the business to achieve its objectives, emphasizing effective use of technology.Vendor Management: Oversee all aspects of onsite vendor work, coordinating with business and technology stakeholders to minimize disruptions.Advocacy & Feedback: Promote the Technology Division’s vision and services, acting as an advocate for business stakeholders and soliciting feedback to enhance technology services.Compliance & Risk Management: Adhere to IT Service Management (ITSM) functions, including Incident, Problem, and Change disciplines. Ensure compliance with risk and regulatory standards, and maintain internal control standards.With a deep understanding of the business environment and needs within my area of responsibility, I am committed to supporting future project initiatives and maintaining high standards of technology service management. My role includes managing staffing, performance appraisals, and promoting diversity, reflecting the M&T Bank brand.

Managing a team of Level 3 Engineers with a hands-on approach to maintaining and developing the customers IT strategy whilst delivering secure, reliable, agile and resilient network solutions to an estate of 45,000 users across the globe. Responsible for all aspects of Willis Towers Watson network estate maintaining BAU alongside project delivery including budgeting, continuous improvement, change management and risk assessment.

Global Level 3 BAU Network Support and Management,Delivering Network projects for 45000 Employees Globally in over 140 Countries.Working Closely with other infrastructure teams to meet defined and collaborative objectivesCoordinate and Manage Multi Vendors globally, including BT, Virgin, Verizon, AT&T, Wind, Orange, T-Systems.Monitoring Network Performance and making recommendations for improvements (technical and financialSupport and Mentor team membersTechnology;o Cisco Switching and Routing, Catalyst 9300,3650,3750,3850, Nexus, ISR\ASR Routers, IOS\NX-OSo Cisco Wireless - 55xx/44xx/25xx/Prime. Ekahau Site Surveyo Riverbed Steelhead, Live action Monitoringo SolarWinds Monitoring, Orion NPM/NCM/IPAM

In Partnership with Tower Hamlets

Support, Implementation and configuration of a Multilayered Cisco Network. 3550, 3750, 4500 and 6500 models, ASA5500's and supporting multiple VLANs across multiple VTP domains. Technical Network lead on the design, implementation, of a major infrastructure project to assist the business in saving Multi millions of pounds over the next couple of years. Data Centre relocation, Core infrastructure upgrade, VDI implementation.Lead member of the Networks Team that has successfully worked on major network infrastructure projects which has involved the migration of the borough's LAN and WAN environment of over 5000 users across 50 sites, incorporating remote access for third parties and home users. Data Centre relocation, Hot Desking Environment, IPT rollout.Successfully implemented Solarwinds Orion NPM and NCMImplementation of VOIP across the borough implementing QoS / IPschema / VlansUpgraded to a new 10 Gigabit Ethernet backbone whilst implementing modular 4500 switches at the access layer with 10 Gigabit uplinks. Deployed a Cisco Wireless Infrastructure utilising lightweight Wireless Access Points 1010 and WLC 4400 controllers at our core sites as part of this project. A WCS server has been installed to monitor all wireless access. Guest access has been implemented using the Cisco BBSM solution. Recommend and implement Network Infrastructure improvementsImplemented Multiple Spanning Tree configurationsAdministration of Checkpoint Firewall, Cisco PIX and VPN concentrators.Installation, configuration and administration of the borough's ACS server.Troubleshooting Connectivity problems in both a LAN and WAN multi-layered environment.Managing / liaising with third parties i.e Cabling companies, BT, RedstoneProvide Third line technical support for end users and Technical support staff. Provide advice/consultancy to officers and senior management on technical related matters Supervise Contract and Junior Support Staff.