Martin Champoux Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Canada Area

I provide executive leadership related to the management of investment projects across ESDC. I grow and develop the project management knowledge, skills, and abilities of our people within ESDC.I evolve the project management framework and processes to support a hybrid and flexible approach to managing projects within ESDC.I enhance the Project Management Information System to grow the capabilities and functions beyond what it provides today.I consolidate, stabilize, and standardize project management service offerings so they are delivered back to our clients in a constant and consistent manner.I apply a structured change management approach to ensure the adoption of any changes resulting from the EPMO are adopted.I provide leadership, strategic direction and oversight on the conduct of research and analysis of precedents relative to departmental enterprise project management.I oversee $3.5MM in O&M; $3MM in salary and $10MM in Investment project.

Ottawa, Canada Area

Employment and Social Development Canada (ESDC) uses projects to introduce new capabilities, transform existing capabilities and to improve service delivery to Canadians. As the Director, Project Management at ESDC’s Enterprise Project Management Office (EPMO) I am responsible for ensuring the department has robust project/programme management practices and the required support systems. I provide leadership, direction and expert advice to departmental senior management regarding the performance, monitoring and engagement departmental projects which contributes to the strategic management and implementation of investments planning, risk assessment and evaluation, knowledge capacity development and training, service models, processes, governance and secretarial support and analysis.•Plan, direct and coordinate the performance of departmental projects and project submissions, including conceptualization, the establishment of scope and clear objectives and goals, authorization, identification of required sub-projects and phases, financial and human resourcing, scheduling, implementation, closing, evaluation and reporting.•Manage, evaluate and control projects performance analysis and monitoring, identify issues, risks and problems associated with the projects and develops strategies and methodologies to resolve them or recommend solutions, as appropriate. •Provide expert advice to senior management on performance, capacity and monitoring situations concerning high profile projects and related issues; report regularly to senior management on the status and outcome of projects; and deliver briefings and presentations to diverse audiences on project-related results, innovations, strategic directions or compliance.•Represent the branch and/or department and establish networks in various forums to advance all aspects of the mandated project performance management work.

GCR is a start-up in the cycling travelling industry. I offer consulting services in relations to all their communication and marketing activities.• Provide guidance on all social media channels• Give feedback to the CEO’s on market requirements, current industry trends and challenges• Support internal communications• Communicate across all digital channels to attract and retain consumers• Execute global promotional events, trade shows and business development initiatives• Modify communication protocols to address changing needs• Develop relationships with key partners and media to expand market reach

Madrid Area, Spain

I provide client and team leadership for the Marketing and Communications team dedicated to our clients. I coordinate projects for print, Web, video, advertising and events. I work closely with the designers, copywriters and production staff to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand.• Partner with creative teams to assess client needs, develop strategy and coordinate projects• Understand and maintain brand standards of our clients• Maintain knowledge of client’s business, competition and latest industry news and trends• Provide point of view on best practices and solutions across functions.• Ensure briefs are executed accurately and efficiently• Provide creative services teams with appropriate insight into client’s strategic business and branding initiatives• Manage difficult client relationships• Oversee clients digital strategies

Ottawa, Canada Area

I was responsible for the development and implementation of all marketing, communications, and public relations activities. I oversaw the development and implementation of support materials and directed the efforts of the marketing, communications and public relations staff.• Created and implemented comprehensive marketing and communication strategies• Collaborated with senior officials from various departments and community groups• Briefed senior management on complex and high profile communication and marketing issues and identified opportunities for appropriated senior management intervention• Dealt with high visibility and sensitive situations involving multiple federal public service departments• Lead transformational initiatives that required implementation of new procedures and processes• Enforced guidelines and processes and promoted the importance of accountability• Anticipated the political implications of communication activities and proposed solutions• Adapted messages on complex, high-profile issues to appeal to audiences needs and interest• Managed the planning of international/national conferences and events• Managed the divisions' risk management framework and risk tolerance• Managed and negotiated contracts and budgets via forecasting and planning• Maintained a climate that attracts, retains and motivates top quality employees and ensured staff was well-trained and capable of delivering quality services to clients• Human resource management: recruitment, training, supervision and performance management.

I managed the evolution of the agency web presence. I led the team responsible for the internal and external resource development and maintenance of web applications.• Managed all technical aspects of consumer-facing apps and web experience• Managed the web content management system• Managed the case and correspondence management tool• Managed the design and development of wireframes• Established strategic web scope based on the needs and evolution of users• Ensured risk mitigation measures were in place to ensure consistent access to our web services• Monitored web performance in accordance with service standards• Promoted creative and innovative problem solving

I implemented a new consumer services unit that involved merging an external call centre and internal correspondence unit into a single in-house national consumer contact centre.• Managed sensitive financial consumer inquiries and complaints• Provided expert advice to senior management on consumer issues in the financial sector• Provided sound advice to staff on complex issues and how best to approach• Managed teams dispersed in different locations with a common goal• Developed standards and procedures for the control and handling of complaints and enquiries• Monitored staff behaviours for signs of psychological strain and encouraged staff to seek outappropriate support, when required• Identified and addressed resource gaps and improvement in training

Responsible for creating and writing consumer education material to inform Canadian’s about their rights and responsibilities when dealing with financial entities in relations to banking products and services.• Contributed to the identification of crucial marketplace issues that affect financial products and servicesin Canada• Analyzed information from a variety of internal and external sources to determine trends, problem areasand gaps. Reported findings and recommendations to senior management for action.• Contributed to the development of various educational materials.• Facilitated presentations to various groups.• Assisted in the design and development of consumer education programs.

Responsible for planning, recommending and implementing strategies to expand the region’s market share and increase profitability.• Undertook business development by proactively promoting and enhancing the image of TorontoDominion Bank within the business community• Provided recommendations on strategic planning and formulate action plans• Maintained and expanded customer base by building and maintaining relationships with key consumersand identifying new consumer opportunities• Recommended and designed new product ideas by surveying consumer needs and trends• Led community business groups, initiatives and fundraisers• Conducted market research and analysis to provide advice, recommendations and solutions

Ontario North And East

I had a lead role in negotiating consumer issues to avoid legal and media action. As part of my responsibilities, I was required to conduct research through multiple mediums to ensure that we complied with the Canadian Banking Regulations. My knowledge of the financial services sector and my continued interest in emerging financial trends have helped me succeed within the organization.• Resolved consumer complaints to avoid legal and media action• Conducted research through multiple mediums to ensure we complied with the Canadian Banking Regulations• Assured that the Bank’s policies and guidelines were consistently and strictly followed• Implemented changes to branch operations according to best practices, when current approaches proved inefficient or ineffective