Martin Cook Email & Phone Number

Austin, Texas Metropolitan Area

In my current role, I am leading efforts to optimize financial counseling, claims management, and collections processes for a 92 bed acute care psychiatric facility. I prioritize staff development, continuous process improvement, and open communication to ensure effective and efficient department operations. I also facilitate weekly performance reviews with facility and regional leadership team highlighting key drivers of cash flow performance, opportunities for improvement, and project updates.

Austin, Texas Metropolitan Area

In my role as a Vice President of Revenue Cycle Management (RCM), I was responsible for all cash collections function for the private equity-funded provider of ABA and Pediatric ST, PT, and OT services to manage claims. I have evaluated the RCM strategy and provided effective improvement suggestions to increase revenue growth. I built and led a central revenue cycle team of 18 from existing resources to meet ongoing demands. I recruited and trained employees to meet staffing needs and enhance overall team talent/skill level. I also coordinated regular meetings with the operations leader to optimize coordination and collaboration and build trust.Here are some of my key accomplishments:- Led cross-functional performance improvement projects yielding a 20% improvement in average weekly cash flow.- Reduced annual costs by $650K through a successful transformation from external RCM vendors to the internal team.- Planned and ensured the successful integration of five newly acquired practices into revenue cycle operations.- Conducted detailed analysis on aged receivables and cash flow forecasts and delivered effective insights to executive leadership on barriers to cash flow performance.- Led successful migration of RCM operations from 9 practice management systems to Kids SPOT preferred platforms.- Created and executed the 2022 RCM strategy to accomplish financial and operational objectives.

Austin, Texas Metropolitan Area

In my previous role as a Revenue Cycle Management Director, I was responsible for all revenue cycle operations for a private equity-funded ABA provider to achieve business goals. I have designed and implemented a revenue cycle model for the successful integration of benefits of internal and off-shore resources. I have managed all aspects related to recruiting, training, and supervision of the internal management team to drive operational performance.Key contributions of this role:- Formulated and executed contract negotiation strategy comprising target rates per market.- Decreased average time to credential new providers through provider credentialing efficiency enhancement.- Boosted performance, efficiency, and scalability through standardization of revenue cycle operations.

Austin, Texas Area

Here at Integral Care, I have led all operations of revenue capture, claims submission, appeals, and patient accounting teams while providing expert-level guidance to operations leaders on key drivers for financial performance. I performed annual revenue forecasting and ongoing variance analysis to improve financial performance.Key achievments: -Minimized and maintained initial denial rates below 5% and average time in A/R to 25 days.- Assessed and migrated billing operations during electronic health record conversion.

Austin, Texas Area

I have administered North American managed services P&L; coordinated a nationwide network of independent service organizations providing retail fueling hardware, software, and support throughout the equipment lifecycle. I led contract managers and held direct account relationships with key service customers. I delivered services in accordance with fixed-fee contract levels.Key accomplishments:- Attained over $300K in annual cost reductions by delivering targeted auditing initiatives.- Drove significant improvements in support center responsiveness and first-call resolution rates.- Generated $27M-$35M in annual revenue and $8M in new revenue via successful market expansion.Additional Experience:EHR Software Manager at Austin Travis County Mental Health/Mental Retardation Center, Austin, TXService Reimbursement Manager at Austin Travis County Mental Health/Mental Retardation Center, Austin, TX