Martin Court

Martin Court Email and Phone Number

Innovative and solution-focused Senior Digital Leader and Business Change Architect @ Redcentric
Martin Court's Location
United Kingdom, United Kingdom
Martin Court's Contact Details

Martin Court personal email

n/a
About Martin Court

In the digital economy, everything moves fast, innovates fast and disrupts fast. An innovative and solution-focused Senior Digital Leader and Business Change Architect, with advanced technical knowledge and a wealth of experience; heading programs, building/embedding business solutions and delivering multi-dimensional digital transformation programs A strategist with a sustained record of success, who understands business needs and delivers `full cycle` programs, capturing and analysing requirements, whilst supporting effective communication. Recognised for harnessing emerging technologies to drive digital innovation and enterprise transformation at strategic (C-level), PMO and technical level. Thrives at the interface between the business and technical world, transforming requirements into technical specifications and explaining possibilities in clear, understandable terms. Team focused, with valuable problem-solving skills and the ability to engage with stakeholders at all levels to ensure needs are identified and addressed. Strategic influencer, negotiator, accomplished cultural change facilitator.PROFESSIONAL HIGHLIGHTS ● Simultaneously standing up a digital transformation program and delivering a significant team restructure including recruitment exercise to recover a fiscally poorly performing delivery team. Reengineering the operational and fiscal reporting infrastructure to support growth alongside responsible for portfolio management of circa 300 concurrent live customer facing projects in the middle of a pandemic● During an unprecedented period of business transition due to an acquisition program, devised and executed the digital transformation strategy and program for a global financial services organisation operating from multiple locations across the world. Including global enterprise workflow to manage processes and resource: multi-billion-pound turnover operation● Recovered failed program to deliver a digital transformation strategy and program for a major public sector partnership. Delivered new SaaS customer services platform, initially supporting around 100,000 transactions per annum, increasing to around 1.3M transactions per annum across 150+ services. Saved £1m+ in revenue costs in the first year

Martin Court's Current Company Details
Redcentric

Redcentric

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Innovative and solution-focused Senior Digital Leader and Business Change Architect
Website:
redcentricplc.com
Employees:
201
Martin Court Work Experience Details
  • Redcentric
    Head Of Digital Transformation
    Redcentric Mar 2022 - Present
    Harrogate, North Yorkshire, Gb
    Corporate digital transformation responsibilities within a 650 FTE, £150m+ turnover, PLC, Data Centre and Managed Service Provider● Introduced "Prospect to Cash" process framework to ensure Digital Transformation process reengineering activities drive customer service and shareholder value● Recruited fully outsourced, D365 development team. 5 FTE, multi disciplined team, provided by D365 Solutions Provider Partner, "True North"● Introduced Agile (Scrum) development methodology. Deployed Azure DevOps including fully automated pipeline deployment model and application life cycle management (ALM) enabling fortnightly code deployments into Production● Commence returning D365 core platforms to a "Product Led" deployment position. Collapsing legacy platforms and processes into D365 architecture. Exploiting D365 strengths through module-by-module re implementation● Introduced ROI (Return on investment) funding model for core transformation programme projects to ensure investment is being priority led into the right areas of the business● Secure first funding through ROI model to work with Circuit Order management partner "Strategic Imperatives" to deliver a fully integrated API driven Circuit Ordering and Delivery Management process with British Telecom Wholesale. This technically complex project was delivered on time and on budget in around 6 months. Process time for new order placement via D365 CE reduced from 20 mins to around 3 to 5 seconds● Designed and delivered Azure Service Bus driven, feature rich CRUD API integration architecture to sit between core D365 platforms and the ITSM platform SMAX enabling auto creation and management of core ITSM Configuration Artifacts, of which there are 10's of thousands
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  • Redcentric
    Head Of Commercial Delivery
    Redcentric Mar 2020 - Mar 2022
    Harrogate, North Yorkshire, Gb
    Dual Role Digital Transformation● Re-evaluated core enterprise architecture (D365 Customer Engagement, D365 Finance and Operations and SMAX ITSM Platforms) to start to recover a failed digital transformation programme with initial focus on fixing the foundations and delivering some basic core operational delivery capability● Successfully delivered a D365 Project Operations lite Proof of concept project to evaluate Project Operations suitability as a foundation for enterprise project delivery, supporting resource and cost management● Designed and delivered interim tactical enterprise Azure SQL / Power BI / Power Automate reporting architecture replacing legacy solution (spreadsheets) to deliver near real time reporting capability to get a grip on inflated cost of deliveryCommercial Delivery ● Portfolio management, Responsible for delivering 50% of organisation monthly RMR and OTC income. Project values from £5k to 7 figures. Single site to complex multi technology 750+ site full program roll outs. Many high-profile blue-chip customers. 600 employees, £100m turnover managed service provider● Turned round failing commercial delivery team, including significant restructuring and recruitment● Direct line management of 12 project and program delivery resources supporting a portfolio of around 300 concurrent live projects.
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  • Ocorian
    Digital Transformation Programme Lead
    Ocorian Dec 2016 - Feb 2020
    St Helier, Jersey, Je
    ● Leadership and strategy, global organisational technology change programme; secured funding of around £1M per annum to develop and manage the digital transformation team from initial 2.5 FTE through to 8+.● Developed and implemented digital transformation program and supporting global technical architecture to drive market competitive advantage● Successfully redesigned and implemented business compliance processes across 8 global offices to support acquisition program and post-acquisition consolidation across multiple markets, products, and global jurisdictions. Slashed compliance process times by more than 75% through digital enablement● Led development team. Introduced discovery model including workshops and customer journeys to support rapid prototyping to demonstrate potential UX solutions before the main build cycle facilitated through agile scum● Introduced Master Data Management model to support back-office system integration● Enhanced business intelligence and integration capabilities through web services and RPA into back-office platforms● Developed enterprise workflow to strategically manage processes and resource across global offices.
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  • States Of Jersey
    Digital Transformation Lead
    States Of Jersey Oct 2016 - Mar 2017
    St Helier, Jersey, Gb
    ● Leadership and strategy, development of pragmatic operational strategy, innovation culture, digital infrastructure program, and capability roadmap. Enhancing insights within customer interaction and engagement● Designed digital transformation proof of concept project to identify the most appropriate delivery model for customer service● Performed detailed and comprehensive analysis of multiple and varied public-facing service delivery models and initiated service development priorities to focus on the maximum benefit to citizens
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  • Warwickshire County Council
    Partnership Programme Manager - Warwickshire Direct
    Warwickshire County Council Jul 2005 - Sep 2016
    Warwick, Warwickshire, Gb
    ● Leadership and strategy, established and led PMO function, directing operations of a multi-skilled 35 strong transformation team, consisting of business analysts, forms builders, developers, trainers, and support managers● Successfully developed and executed digital transformation programme across four local authorities to support shared service and digital inclusion agendas for 540,000 citizens.● Boosted digital transactions from zero to in excess of 10,000 per month in less than 18 months. Achieved £1M in revenue cost savings through delivery of the end-to-end digital transformation programmes and new SaaS CRM● Introduced 100+ seat customer contact centre. Designed and executed SaaS customer services telephony infrastructure, supported 900,000 transactions per annum increased to around 1.3M transactions per annum
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  • South Tyneside Council
    Directorate Ict Manager - Neighbourhood Services
    South Tyneside Council Jul 2003 - Jul 2005
    South Shields, England, Gb
    ● Creation and delivery of Directorate ICT strategy. Realignment of resourcing and financing around aspirations of the strategy in order to deliver on procurement requirements for systems and hardware.● CRM delivery including real time integration LLPG / NLPG, GIS, E Services and back office systems.● Programme management. Line management, three project managers. Prince 2. Assembling project teams, including internal staff, seconded staff, contractors and supplier representation. ● ICT procurement within the Directorate. Promotion of supplier partnership arrangements, managing SLA’s.
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  • Applied Technologies Manufacturing
    Programme Manager
    Applied Technologies Manufacturing Dec 2000 - Jun 2003
    ● Invited to join LookC, to support business management in a high tech start-up organisation.
  • Rgis
    European Ict Manager
    Rgis Jan 2000 - Dec 2000
    Birmingham, West Midlands, Gb
    ● Invited to join RGIS as a member of the senior management team, reporting to the Managing Director of RGIS (UK) and head of IT Services at RGIS (US) in Rochester MI USA. RGIS Employs around 35,000 globally.
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Martin Court Skills

Public Sector Project Delivery Crm Strategy Stakeholder Management Digital Transformation Change Management Programme Delivery Governance Customer Service Service Delivery Integration Prince2 Saas Cloud Local Government Partnerships G Cloud Procurement Telephony Program Management Project Management Training Customer Services Channel Shift Stakholder Engagement Leadership Business Process Re Engineering Service Re Engineering Service Level Design Service Level Managment Supplier Engagement Supplier Management Procurement Risk Management Contract Management Network Infrastructure Architecture Data Security Budget Management Scrum Shared Services Management Cloud Computing Local Government Team Leadership Contact Centers Contact Centre Telephony Firmstep It Service Management

Frequently Asked Questions about Martin Court

What company does Martin Court work for?

Martin Court works for Redcentric

What is Martin Court's role at the current company?

Martin Court's current role is Innovative and solution-focused Senior Digital Leader and Business Change Architect.

What is Martin Court's email address?

Martin Court's email address is ma****@****.gov.uk

What are some of Martin Court's interests?

Martin Court has interest in Packed With Only What You Need, A Pipe Or Two, Someone To Love And Someone To Love You, Three Men In A Boat, For Thirst Is A Dangerous Thing, Jerome, Jerome K, Enough To Eat And Enough To Wear, A Little More Than Enough To Drink, A Homely Home And Simple Pleasures.

What skills is Martin Court known for?

Martin Court has skills like Public Sector, Project Delivery, Crm, Strategy, Stakeholder Management, Digital Transformation, Change Management, Programme Delivery, Governance, Customer Service, Service Delivery, Integration.

Who are Martin Court's colleagues?

Martin Court's colleagues are Tony Calabrese, Paul Samson Bosukonda, Rama Pappuru Vahanan, Sarah Tate, Stephen Wynne, Sacha Van Wanrooij, Paul Hone.

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