Martin Court Email & Phone Number

Harrogate, North Yorkshire, Gb

Corporate digital transformation responsibilities within a 650 FTE, £150m+ turnover, PLC, Data Centre and Managed Service Provider● Introduced "Prospect to Cash" process framework to ensure Digital Transformation process reengineering activities drive customer service and shareholder value● Recruited fully outsourced, D365 development team. 5 FTE, multi disciplined team, provided by D365 Solutions Provider Partner, "True North"● Introduced Agile (Scrum) development methodology. Deployed Azure DevOps including fully automated pipeline deployment model and application life cycle management (ALM) enabling fortnightly code deployments into Production● Commence returning D365 core platforms to a "Product Led" deployment position. Collapsing legacy platforms and processes into D365 architecture. Exploiting D365 strengths through module-by-module re implementation● Introduced ROI (Return on investment) funding model for core transformation programme projects to ensure investment is being priority led into the right areas of the business● Secure first funding through ROI model to work with Circuit Order management partner "Strategic Imperatives" to deliver a fully integrated API driven Circuit Ordering and Delivery Management process with British Telecom Wholesale. This technically complex project was delivered on time and on budget in around 6 months. Process time for new order placement via D365 CE reduced from 20 mins to around 3 to 5 seconds● Designed and delivered Azure Service Bus driven, feature rich CRUD API integration architecture to sit between core D365 platforms and the ITSM platform SMAX enabling auto creation and management of core ITSM Configuration Artifacts, of which there are 10's of thousands

Harrogate, North Yorkshire, Gb

Dual Role Digital Transformation● Re-evaluated core enterprise architecture (D365 Customer Engagement, D365 Finance and Operations and SMAX ITSM Platforms) to start to recover a failed digital transformation programme with initial focus on fixing the foundations and delivering some basic core operational delivery capability● Successfully delivered a D365 Project Operations lite Proof of concept project to evaluate Project Operations suitability as a foundation for enterprise project delivery, supporting resource and cost management● Designed and delivered interim tactical enterprise Azure SQL / Power BI / Power Automate reporting architecture replacing legacy solution (spreadsheets) to deliver near real time reporting capability to get a grip on inflated cost of deliveryCommercial Delivery ● Portfolio management, Responsible for delivering 50% of organisation monthly RMR and OTC income. Project values from £5k to 7 figures. Single site to complex multi technology 750+ site full program roll outs. Many high-profile blue-chip customers. 600 employees, £100m turnover managed service provider● Turned round failing commercial delivery team, including significant restructuring and recruitment● Direct line management of 12 project and program delivery resources supporting a portfolio of around 300 concurrent live projects.

St Helier, Jersey, Je

● Leadership and strategy, global organisational technology change programme; secured funding of around £1M per annum to develop and manage the digital transformation team from initial 2.5 FTE through to 8+.● Developed and implemented digital transformation program and supporting global technical architecture to drive market competitive advantage● Successfully redesigned and implemented business compliance processes across 8 global offices to support acquisition program and post-acquisition consolidation across multiple markets, products, and global jurisdictions. Slashed compliance process times by more than 75% through digital enablement● Led development team. Introduced discovery model including workshops and customer journeys to support rapid prototyping to demonstrate potential UX solutions before the main build cycle facilitated through agile scum● Introduced Master Data Management model to support back-office system integration● Enhanced business intelligence and integration capabilities through web services and RPA into back-office platforms● Developed enterprise workflow to strategically manage processes and resource across global offices.

St Helier, Jersey, Gb

● Leadership and strategy, development of pragmatic operational strategy, innovation culture, digital infrastructure program, and capability roadmap. Enhancing insights within customer interaction and engagement● Designed digital transformation proof of concept project to identify the most appropriate delivery model for customer service● Performed detailed and comprehensive analysis of multiple and varied public-facing service delivery models and initiated service development priorities to focus on the maximum benefit to citizens

Warwick, Warwickshire, Gb

● Leadership and strategy, established and led PMO function, directing operations of a multi-skilled 35 strong transformation team, consisting of business analysts, forms builders, developers, trainers, and support managers● Successfully developed and executed digital transformation programme across four local authorities to support shared service and digital inclusion agendas for 540,000 citizens.● Boosted digital transactions from zero to in excess of 10,000 per month in less than 18 months. Achieved £1M in revenue cost savings through delivery of the end-to-end digital transformation programmes and new SaaS CRM● Introduced 100+ seat customer contact centre. Designed and executed SaaS customer services telephony infrastructure, supported 900,000 transactions per annum increased to around 1.3M transactions per annum

South Shields, England, Gb

● Creation and delivery of Directorate ICT strategy. Realignment of resourcing and financing around aspirations of the strategy in order to deliver on procurement requirements for systems and hardware.● CRM delivery including real time integration LLPG / NLPG, GIS, E Services and back office systems.● Programme management. Line management, three project managers. Prince 2. Assembling project teams, including internal staff, seconded staff, contractors and supplier representation. ● ICT procurement within the Directorate. Promotion of supplier partnership arrangements, managing SLA’s.

● Invited to join LookC, to support business management in a high tech start-up organisation.

Birmingham, West Midlands, Gb

● Invited to join RGIS as a member of the senior management team, reporting to the Managing Director of RGIS (UK) and head of IT Services at RGIS (US) in Rochester MI USA. RGIS Employs around 35,000 globally.