Martin Cuellar Email & Phone Number

Asheville, Nc, Us

Cloud for Good works with nonprofit organizations, higher education institutions and K-12 schools to create transformational value with Salesforce.

Chicago, Illinois, Us

The MIS Department, Inc., a technology services & consulting company serving organizations in the US and Europe.Owner of all Salesforce business - existing implementations to new consultations.

Palo Alto, Ca, Us

Aurasma delivered Augmented Reality experiences to over 400,000 customers worldwide. Developed, managed, and communicated platform vision across all product lines: iOS & Android apps, SDK, and web apps. - Established new Agile roadmap and product launch processes. - Introduced a formalized Standard Operating Procedure (SOP) process for client interactions. - Set up a Voice of the Customer (VOC) program including inputs from app ratings & reviews, social media interactions, customer meetings, and focus groups.- Increased communication of product vision both internally and in the field; leveraging social media and industry events to evangelize the offerings.

Palo Alto, Ca, Us

HP Software was an independent division for Customer Communications Management (CCM). Acquired by OpenTextDelivered multichannel customer engagement software solutions to enterprise customers worldwide.- Subject Matter Expert (SME) for multichannel analytics & social media solutions.- Delivered worldwide big data, social media, and VOC solutions with internal, customer, and hybrid teams.- Evangelized capabilities and offerings online and in talks, presentations, and installations around the world.

Washington, Dc, Us

OPC was responsible for handling all of the public's messages to and from the PresidentInstituted private-sector technology & business practices in the Executive Office of the President. - Architected and implemented the CRM solution (hardware, software, and procedures) that received, analyzed, and responded to up to 60,000 daily emails, letters, and calls for the President, Vice President, and First Lady.- Led a cross-departmental team in an open procurement that replaced a legacy on-premise system with a cloud CRM platform to support the entirety of the EOP. Completed in less than 6 months.- As a senior staff member of the largest White House office, recruited, evaluated, hired, and managed a workforce of over 2,000 staff, interns, and volunteers.- Instituted a culture of management by documented requirements, statements of work, and measurable service level agreements.- Produced a staff development program consisting of online coursework, guest speakers, and round-tables.

The Transition built and staffed the incoming AdministrationManaged all aspects of CRM for the Transition from both Chicago and Washington DC offices - Salesforce architect, administrator, and trainer for the solution that enabled the public to receive self-service or email responses to their inquiries.- Introduced Salesforce Ideas to power Change.gov’s Citizen’s Briefing Book allowing citizens to cast 1.4 million votes on over 40,000 suggestions. - Evaluated legacy White House CRM systems and procedures enabling the incoming CIO to avoid a costly renewal. - Architected modern CRM/KM solutions for the incoming Director of Presidential Correspondence, which became the foundation for the new operations.

Chicago, Illinois, Us

Transitioned from part-time to full-time volunteer in 3/2008, and paid staff in 7/2008Designed, implemented, and maintained CRM solutions for the nationwide campaign with hundreds of distributed users.- Salesforce architect, administrator, and trainer. Deployed solutions allowing multiple teams and programs - including Communications, Scheduling, Delegate and Surrogates operations - to successfully complete their missions.- Administrator of RightNow Service, enabling the Correspondence department to effectively handle over 700,000 monthly messages.- Managed vendors at all levels: sales, account management, services, and support.- Established systems and procedures that allowed a nationwide volunteer staff to consistently and efficiently respond to over four million messages from the public.

Fr

Acquired by Salesforce.com as the Knowledge Management component of Service CloudManaged the Services organization responsible for all U.S clients, covering verticals from banking & finance to telecom & mobile.- Directed and delivered consulting activities across all phases of the software sales, implementation, and support lifecycles. Performed resource allocation, hiring, supervision and evaluation, statement of work development, and project budgeting.- Managed IT infrastructure for company operations, moving to cost-saving cloud systems.

Us

Meridio delivered enterprise Document and Records Management (eDRM) software until its acquisition in October 2007Focused in technical sales, ensured that prospects and customers understood the solution's value, and how to integrate the technology their organization- Designed, documented, built, and delivered live demos and fully operational prototypes.- Developed and delivered live solution presentations at conferences and webinars, for both business and technical audiences. - Provided post-sales product and process consulting for customers such as Accenture, CDW, and CSX.

Managed voter file database. Supervised paid and volunteer data entry staff. General technology troubleshooter and problem solver. Non-technology work included providing over 8,000 meals over 5 days to the volunteer GOTV army on a $10,000 budget.

Us

Kanisa acquired the Jeeves Solutions enterprise software division of Ask.com in July 2003.

Oakland, Ca, Us

Ask Jeeves spun-off its enterprise-search software unit (Jeeves for Business), with quarterly revenues in excess of $10 million. The new Jeeves Solutions expanded to sell on-premise software.Managed the consulting practice responsible for the delivery of all services, representing a significant portion of revenue bookings (average 2-month contract: $100,000). - Performed resource allocation, supervision and evaluation, statement of work development, and project budgeting. - Oversaw consulting project activities from client identification, sales, implementation, maintenance, through final invoicing. - Responsible for project cost estimating, statement of work development, and obtaining final client acceptance.

Oakland, Ca, Us

The 'Jeeves Business Solutions' unit integrated Ask search technology into enterprise internal and external websites.- Managed cross-company teams in the implementation and ongoing usage of the entire suite of enterprise software and services. - Designed, documented, implemented, and trained customers on custom solutions. - Developed, documented, and delivered standard process and procedure methodology for the Professional Services organization.

Chicago, Illinois , Us

Implemented new client programs utilizing centers in India and the USA. Created and documented the New Client Implementation program; including high level and detail process, procedures, and measurement standards. Developed and delivered internal training materials for client management, vendor management, implementation, and project management.

Scoped, designed, documented and managed the implementation of complex integrated internet, fulfillment, call center and financial business solutions. Interviewed, hired, and developed personnel. Managed and maintained client and vendor relations.

Cupertino, California, Us

Foundational member of Apple's first direct customer sales and support initiative. Responsibilities grew from direct customer support, to training & evaluating new support agents, to setting up outsourced support centers across the country. Developed, deployed, and managed the “Support Related Fulfillment” program.