Martin Cuellar Email and Phone Number
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Martin lives in the world of cloud software with focuses in established solutions with Salesforce and other CRMs, EDRM, and multi-channel analytics, as well as emerging technologies such as Big Data/AI, Social Media Analytics, and Augmented Reality. He primarily works with Fortune 100 companies (or their government and non-profit counterparts). Within these multi-national organizations, he is often in start-up or incubator units, working simultaneously to ensure the team's success and to align it with the larger corporate goals.Martin core strength is his ability to understand the complexities of individual systems, apply them to unique customer challenges, and effectively communicate a solution out to diverse audiences where they live; everything from one-on-one interactions with C-level leadership, engineering, sales, marketing, and customers, to blogs, webinars, and speaking from the conference stage.Before returning to work in private sector technology in 2012, Martin was a staffer at the Obama White House. Numerous projects there allowed him to bring years of technology and business experience to the government, changing and enhancing the ability of the president and his staff to interact with constituents in the US and around the world.
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Senior Cloud ConsultantCloud For Good Oct 2019 - PresentAsheville, Nc, UsCloud for Good works with nonprofit organizations, higher education institutions and K-12 schools to create transformational value with Salesforce. -
Salesforce Practice LeadThe Mis Department, Inc. Nov 2018 - Oct 2019Chicago, Illinois, UsThe MIS Department, Inc., a technology services & consulting company serving organizations in the US and Europe.Owner of all Salesforce business - existing implementations to new consultations. -
Global Head Of Product Management At AurasmaHp Jan 2016 - Jul 2017Palo Alto, Ca, UsAurasma delivered Augmented Reality experiences to over 400,000 customers worldwide. Developed, managed, and communicated platform vision across all product lines: iOS & Android apps, SDK, and web apps. - Established new Agile roadmap and product launch processes. - Introduced a formalized Standard Operating Procedure (SOP) process for client interactions. - Set up a Voice of the Customer (VOC) program including inputs from app ratings & reviews, social media interactions, customer meetings, and focus groups.- Increased communication of product vision both internally and in the field; leveraging social media and industry events to evangelize the offerings. -
Director Of Product Marketing And Sme, Hp Wfo SoftwareHp Jul 2012 - Jan 2016Palo Alto, Ca, UsHP Software was an independent division for Customer Communications Management (CCM). Acquired by OpenTextDelivered multichannel customer engagement software solutions to enterprise customers worldwide.- Subject Matter Expert (SME) for multichannel analytics & social media solutions.- Delivered worldwide big data, social media, and VOC solutions with internal, customer, and hybrid teams.- Evangelized capabilities and offerings online and in talks, presentations, and installations around the world. -
Deputy Director Of Presidential CorrespondenceExecutive Office Of The President Mar 2009 - Jul 2012Washington, Dc, UsOPC was responsible for handling all of the public's messages to and from the PresidentInstituted private-sector technology & business practices in the Executive Office of the President. - Architected and implemented the CRM solution (hardware, software, and procedures) that received, analyzed, and responded to up to 60,000 daily emails, letters, and calls for the President, Vice President, and First Lady.- Led a cross-departmental team in an open procurement that replaced a legacy on-premise system with a cloud CRM platform to support the entirety of the EOP. Completed in less than 6 months.- As a senior staff member of the largest White House office, recruited, evaluated, hired, and managed a workforce of over 2,000 staff, interns, and volunteers.- Instituted a culture of management by documented requirements, statements of work, and measurable service level agreements.- Produced a staff development program consisting of online coursework, guest speakers, and round-tables. -
Architect, Crm And Km TechnologiesObama Biden Presidential Transition Project Nov 2008 - Feb 2009The Transition built and staffed the incoming AdministrationManaged all aspects of CRM for the Transition from both Chicago and Washington DC offices - Salesforce architect, administrator, and trainer for the solution that enabled the public to receive self-service or email responses to their inquiries.- Introduced Salesforce Ideas to power Change.gov’s Citizen’s Briefing Book allowing citizens to cast 1.4 million votes on over 40,000 suggestions. - Evaluated legacy White House CRM systems and procedures enabling the incoming CIO to avoid a costly renewal. - Architected modern CRM/KM solutions for the incoming Director of Presidential Correspondence, which became the foundation for the new operations.
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Hq Special ProjectsObama For America Apr 2008 - Nov 2008Chicago, Illinois, UsTransitioned from part-time to full-time volunteer in 3/2008, and paid staff in 7/2008Designed, implemented, and maintained CRM solutions for the nationwide campaign with hundreds of distributed users.- Salesforce architect, administrator, and trainer. Deployed solutions allowing multiple teams and programs - including Communications, Scheduling, Delegate and Surrogates operations - to successfully complete their missions.- Administrator of RightNow Service, enabling the Correspondence department to effectively handle over 700,000 monthly messages.- Managed vendors at all levels: sales, account management, services, and support.- Established systems and procedures that allowed a nationwide volunteer staff to consistently and efficiently respond to over four million messages from the public. -
Director, Professional ServicesInstranet May 2007 - Mar 2008FrAcquired by Salesforce.com as the Knowledge Management component of Service CloudManaged the Services organization responsible for all U.S clients, covering verticals from banking & finance to telecom & mobile.- Directed and delivered consulting activities across all phases of the software sales, implementation, and support lifecycles. Performed resource allocation, hiring, supervision and evaluation, statement of work development, and project budgeting.- Managed IT infrastructure for company operations, moving to cost-saving cloud systems. -
Sales Engineer, Business AnalystMeridio, Inc. Feb 2005 - May 2007UsMeridio delivered enterprise Document and Records Management (eDRM) software until its acquisition in October 2007Focused in technical sales, ensured that prospects and customers understood the solution's value, and how to integrate the technology their organization- Designed, documented, built, and delivered live demos and fully operational prototypes.- Developed and delivered live solution presentations at conferences and webinars, for both business and technical audiences. - Provided post-sales product and process consulting for customers such as Accenture, CDW, and CSX. -
TechnologistWisconsin Victory 2004 Sep 2004 - Nov 2004Managed voter file database. Supervised paid and volunteer data entry staff. General technology troubleshooter and problem solver. Non-technology work included providing over 8,000 meals over 5 days to the volunteer GOTV army on a $10,000 budget.
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Senior Project ManagerKanisa Jul 2003 - Jul 2004UsKanisa acquired the Jeeves Solutions enterprise software division of Ask.com in July 2003. -
Director Of Professional ServicesAsk.Com May 2002 - Jul 2003Oakland, Ca, UsAsk Jeeves spun-off its enterprise-search software unit (Jeeves for Business), with quarterly revenues in excess of $10 million. The new Jeeves Solutions expanded to sell on-premise software.Managed the consulting practice responsible for the delivery of all services, representing a significant portion of revenue bookings (average 2-month contract: $100,000). - Performed resource allocation, supervision and evaluation, statement of work development, and project budgeting. - Oversaw consulting project activities from client identification, sales, implementation, maintenance, through final invoicing. - Responsible for project cost estimating, statement of work development, and obtaining final client acceptance. -
Senior Project ManagerAsk.Com Dec 2000 - May 2002Oakland, Ca, UsThe 'Jeeves Business Solutions' unit integrated Ask search technology into enterprise internal and external websites.- Managed cross-company teams in the implementation and ongoing usage of the entire suite of enterprise software and services. - Designed, documented, implemented, and trained customers on custom solutions. - Developed, documented, and delivered standard process and procedure methodology for the Professional Services organization. -
Senior Manager Of ImplementationBrigade Jul 2000 - Dec 2000Chicago, Illinois , UsImplemented new client programs utilizing centers in India and the USA. Created and documented the New Client Implementation program; including high level and detail process, procedures, and measurement standards. Developed and delivered internal training materials for client management, vendor management, implementation, and project management. -
Implementation ManagerLogistix Aug 1996 - Jul 2000Scoped, designed, documented and managed the implementation of complex integrated internet, fulfillment, call center and financial business solutions. Interviewed, hired, and developed personnel. Managed and maintained client and vendor relations.
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Technical Support Specialist & Vendor LiaisonApple Nov 1992 - Aug 1996Cupertino, California, UsFoundational member of Apple's first direct customer sales and support initiative. Responsibilities grew from direct customer support, to training & evaluating new support agents, to setting up outsourced support centers across the country. Developed, deployed, and managed the “Support Related Fulfillment” program.
Martin Cuellar Skills
Martin Cuellar Education Details
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The University Of Texas At AustinBusiness Administration
Frequently Asked Questions about Martin Cuellar
What company does Martin Cuellar work for?
Martin Cuellar works for Cloud For Good
What is Martin Cuellar's role at the current company?
Martin Cuellar's current role is I love seeing people succeed by using one of my solutions.
What is Martin Cuellar's email address?
Martin Cuellar's email address is martin.cuellar@hp.com
What is Martin Cuellar's direct phone number?
Martin Cuellar's direct phone number is +177373*****
What schools did Martin Cuellar attend?
Martin Cuellar attended The University Of Texas At Austin.
What skills is Martin Cuellar known for?
Martin Cuellar has skills like Enterprise Software, Crm, Cloud Computing, Saas, Consulting, Management, Salesforce.com, Professional Services, Product Marketing, Product Management, Program Management, Leadership.
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