Martin Cummins Email and Phone Number
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My focus as Customer Success Director is to elevate our clients' experience by deploying strategic CRM solutions and fostering robust relationships. In over 25+ years, I have honed my expertise in change management, leadership, developing people, process improvement and solution implementation, ensuring that our customers not only adopt our solutions but also realize tangible value from them.The mission to 'Upland' customer performance is achieved through a blend of technology, strategy, and methodology, incorporated within our change management framework. Our team, under my leadership, is committed to delivering internal process improvements that scale and contribute to hitting our objectives, all while navigating alongside our customers on their transformative journeys.
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Hse - Digital - Care Connect ManagerHealth Service ExecutiveIreland -
Director Of Customer SuccessAltify 2019 - PresentCounty Dublin, IrelandMy ultimate responsibility is for the retention and growth of customers. I manage a global team with customer success managers West/Central/East US and EMEA/UK. We manage both enterprise and SME customers. I am actively involved in our product roadmap, customer marketing, support and professional services strategies and initiatives. Our customer success strategy is aligned with the company goals and the team is enabled on the key components including proactive engagement, customer health, success planning, thought leadership and best practice to drive the desired business outcomes and growth in our customers. “You can’t impact what you can’t measure” so a comprehensive dashboard has been developed for KPIs that tracked against our objectives and company goals. -
Customer Success ManagerAltify Sep 2015 - Sep 2019DublinManaging and partnering with enterprise customers through the customer journey driving high levels of adoption and measuring outcomes to ensure ROI. Becoming a trusted advisor using my in-depth product expertise, best practices and thought leadership to ensure the best possible outcomes. I overachieved on my retention targets yearly and was recognized as the first individual outside of sales having an impact on the business and received a President Club Award for my contribution in 2017.
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Implementation ManagerUpland Altify Sep 2011 - Sep 2015IrelandReduced the average time to value (from 3 months to 2) in my first year as Altify Implementation Manager using my technical and core project management skills to navigate the implementation phase and mitigate the risks early. Developed my technical expertise in Salesforce.com, data models and our Altify Solutions to be a trusted advisor and single point of contact for our technical customer teams. Key stakeholder and influencer in the collaboration across functional teams including Product, Engineering and supporting sales teams. Deep knowledge of Salesforce reporting and developed dashboards to measure the impact of Altify for our customers. Also managed the 5 services and support team members in EMEA. Successfully spear-headed our migration program to transition our 120 customers from our old to new platform over a 2 year period.
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It Delivery ManagerVision Consulting Jan 1998 - Sep 2011DublinSee individual work below for the breakdown -
Systems Integration Delivery ManagerAviva Plc Nov 2007 - Aug 2011DublinManaged the deliverables of internal and external teams for the 17 integrating systems (approx 100 resources) into the new strategic platform. Supported the business through the implementation and post implementation whilst managing the onshore/offshore Wipro technologies team. -
Service Request ManagerAib Ifs Jun 2007 - Sep 2007DublinCo-ordination of business service requests with Business and IT
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Project ManagerBank Of Ireland Life May 2005 - May 2007DublinProject Managed the day-day activities for the STP (straight through processing) Web enabled Broker Services offering that reduced the time to quote from 4 days to 24 hours. Managing the joint client/vendor teams through design, development, test , launch and post-production support.
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Project LeadVarious Jun 2000 - May 2005DublinClients - Golden Pages (2 yrs) , PARC Recruitment (1yr) , Elavon (1 yr).Various Lead roles engaging with the customer
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Project LeadAig Jan 1998 - Jun 2000DublinManaged a number of teams across system replacement programme including Migrations in Ireland, Poland and Belgium
Martin Cummins Skills
Martin Cummins Education Details
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Computer Applications -
O'Connell Secondary School
Frequently Asked Questions about Martin Cummins
What company does Martin Cummins work for?
Martin Cummins works for Health Service Executive
What is Martin Cummins's role at the current company?
Martin Cummins's current role is HSE - Digital - Care Connect Manager.
What is Martin Cummins's email address?
Martin Cummins's email address is mc****@****oup.com
What schools did Martin Cummins attend?
Martin Cummins attended Dublin City University, O'connell Secondary School.
What are some of Martin Cummins's interests?
Martin Cummins has interest in Football, Soccer And Gaelic, Rugby, Soccer And Gaelic Golf Rugby, Soccer And Gaelicgolfrugby, Golf.
What skills is Martin Cummins known for?
Martin Cummins has skills like Project Implementation, Project Planning, Process Improvement, Change Management, Integration, Software Project Management, Outsourcing, Strategy, Stakeholder Management, Project Management, Management, Pmo.
Who are Martin Cummins's colleagues?
Martin Cummins's colleagues are Sean Kearns, Nima Mohamadi, Sandra Maria De Almeida, Caroline Derham, Maricarmen Mchugh, Niall Kirrane, Rachel Wright.
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Martin Cummins
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