Every Chargeback Tells a StoryChargeback Gurus helps merchants thrive in a very complicated payments ecosystem. Combining payments and chargeback data with expert analytics, our specialty is understanding consumer behavior from the payments and chargeback data, and identifying root causes of true fraud, friendly fraud, and merchant error. We then use this information to recover revenue, reduce exposure to chargebacks and to help merchants improve overall customer satisfaction.My focus is business development, which includes enterprise sales, developing and nurturing our partner programs, and developing service differentiation.

Investor in SFR and MF properties

Product, marketing, strategy, and brand consulting for MB$ clients

A unified communications as a service (UCaaS) company (acquired by Spire Capital and merged with NetFortris in Feb 2017)Head of product marketing and leader of cross-functional collaborative teams- Product Marketing- Product Development- Go to market planning and execution- Competitive intelligence- Partner & VAR programs8 product launches14 releases10 3rd-party integrationsFun Factor: building a close-knit culture, authoring mission and values

Development & launch of consumer products and services for wireless communications and cloud services- Voicemail suite, voicemail to text, SideshareFun Factor: Developing innovation sprints & collaboration forums

- Cross-functional product development teams and network implementations of LTE & IMS enabled communications services, including VoLTE, video calling, and OTT APIs- Managed $49M capex budget, network vendors, and led contract negotiations- With a focus on matching core competencies with market needs, collaborative team lead for network product development managers for roadmap planning and implementationFun Factor: Collaborating with Alcatel-Lucent on IMS-enabled communications

- Product strategies for Broadband and CDN- Led deployment team for the first ever 3rd party, remotely managed hardware within the VZ secure co-location network, requiring the establishment of new security processes and proceduresFun Factor: Solving tough problems around remote hardware management in relation to network security

- Managed strategic relationships with Sony, HP, and Intel- Created go to market strategies for CE, Embedded Wireless, Broadband, and Home Networking Fun Factor: displacing encumbant as exclusive embedded wireless provider in Sony VAIO laptops

Product, strategy and partnerships consulting for financial services

A digital marketing and lead gen company in the financial services sector (acquired by Internet Brands)- Led a 6 person business development team covering PPC, SEO, media, affiliates, email, wholesale acquisitions, and strategic partnerships- Responsible for day-to-day supply/demand management - Increased monthly revenue 400% in less than one year and from a loss situation to 50% gross margins through quality improvements, increases in supply, better demand mgmt, and operational improvements- Identified 2 differentiating business models and implemented operations to execute on these- Invented and developed an improved and automated QC/QA lead qualifying process- Authored all partner agreementsFun Factor: Sourcing and developing relationship with our eventual acquirer, Internet Brands

A technology start-up focused on consumer applications for everyday home devices such as Closed Caption capable TVs and Caller-ID capable home phones- Co-founder- Product & IP development- Co-wrote business plan- Built business cases and financial models for IP licensing and content services- Authored user manuals, sales contracts and partnership agreementsFun Factor: Starting a business and collaborating with good friends

A technology start-up focused on enabling and supporting connected CE & embedded devices (acquired by VTECH Industries)- Developed and maintained strategic alliance pipeline- Identified new vertical market opportunities. Defined solutions, business requirements, and financial models- Sourced and negotiated value-added-services- Monitored the online applications industry and made recommendations for “best-fit” applications and 3rd party partners- Identified and analyzed value-added-services opportunities for customer retention and to attract new customers- Sourced and negotiated content-centric partnerships, resulting in a 22% increase in customer renewal rates- Identified cost savings opportunity and negotiated contract improvements resulting in a 30% reduction in COGSFun Factor: Establishing life-long friendships

Buy.com was an Internet powerhouse and pioneering e-commerce company (IPO in 2000)- Instrumental in helping Buy.com become the 2nd largest e-commerce retailer in the world by sourcing and negotiating strategic partnerships for:• New product verticals (electronics, sporting goods, wireless, clearance)• Fulfillment and logistics (Ingram Micro, GSI Commerce, Brightpoint, UPS, FedEx, USPS)• CRM (ClientLogic, CyberSource, Chase Merchant Services)• Content and services (MCI/WorldCom, UUNet, CNET, Service911, ServiceNet)- Identified cost savings opportunity and negotiated contract improvements resulting in the savings of over $2M/year in opex- Launched subsidiary business (Computerstore.com) in ½ the budgeted time and at ¼ the budgeted cost- Led international expansion into Canada (buy.ca) and exceeded advertising revenue goalsFun Factor: IPO

A heavy & highway general contractor whose core business is earth moving- Helped grow revenues 450% by seizing larger market share of government highway contracts and by increasing post-award, extra compensations- Achieved market share increases through strategic relations, redeployment of assets, and exclusive mining rights- Developed DOT and subcontractor relations resulting in exceptional market intelligence and improved estimating schedules for contract bids- Captured 40 DOT contracts worth over $200M and helped manage contract implementations for up to 120 employees, and $40M of heavy machinery- Managed 400+ subcontractsFun Factor: Big boy machines with the world as your sandbox