Account Manager for Commercial Lines property & casualty insurance in small but active independent agency; focusing on customer service, client relations, sales, database maintanence, and general office management. - Client retention via customer service including - claims; new business and renewal quotes; payment arrangements; advising on and executing policy endorsements wherever needed; general consultations with regards to any client questions or concerns.- New business prospecting and consultation; assisting and consulting with prospective clients with regards to commercial lines risk management and coverage options; quoting across a variety of carriers and policy types to find the most effective coverage to meet the client's specific needs; assisting with completion and collection of all policy applications; arranging payments and collecting premiums.- Working closely with partner insurance carrier underwriters to maintain client engagement, coverage accuracy, and policy compliance.- Working closely with both clients and carriers to ensure the fair and efficient resolution of any policy claims; or questions regarding claims scenarios.- General office administation - database maintenance, fielding customer inquiries via phone, email, in-person appointments, and/or walk-ins; general maintenance of internal filing and payment systems, both physical and digital- Maintaining and supplementing current licensing requirements, and general knowledge of insurance products, methodolgy, regulations, and compliance.

Assisting/advising artists, record labels, non-profits, small business and others with branding, marketing and publicity strategies in an ever-changing industry. Focus on print and digital media, social networking and marketing. Contributing in both an advisory role as well as handling day to day publicity/marketing/promotions, depending on the client's needs.

Overseeing all aspects of an artist's release from delivery of masters to release date and beyond. Coordinating production; establishing marketing plan and timeline - including production, content creation, social media/online marketing, publicity, radio promotions, retail and digital promotions, budgeting, team building, etc; soliciting proposals from and hiring outside publicity, radio and social media promotions whenever necessary; overseeing the progress and reporting of said outside promotion companies or internal staff; serving as point of contact at label for artists/management and working closely with them to establish and implement plans and procedures; creating and reviewing reports and analytics with artist/management and internal teams.

Focus on customer service, mostly in the music department, including ordering stock, setting up displays, processing orders, processing returns, cashiering, zoning and other daily departmental tasks. Also worked frequently in the receiving department (unloading stock, receiving packages, processing returns, zoning, etc) and on the book floor as a bookseller/cashier. I was trained in all departments, including café, and cover shifts/breaks in all departments on a regular basis.

Planned, developed and implemented local, regional and national publicity, promotional and marketing/advertising campaigns for Merge Records, an internationally recognized and respected independent record label. As the Director of Publicity and Promotions for the label and its artists, I played a major role in their success; which included: multiple Grammy nominations; two Billboard Top 10 albums; multiple international tours; national television appearances; hundreds of interviews, features and profiles in both national and regional newspapers and magazines; as well as strong and consistent album sales despite the market climate of steadily declining revenues.