Martin Newman

Martin Newman Email and Phone Number

I’m one of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor. @ Neve Jewels Group
London, GB
Martin Newman's Location
Greater London, England, United Kingdom, United Kingdom
Martin Newman's Contact Details
About Martin Newman

I am a globally recognised expert in Customer Centricity and Customer Experience, with over four decades of experience in the consumer-facing industry. Passionate about driving positive change for both consumers and brands, I’ve transformed the customer experience landscape by leading multichannel operations for renowned brands like Burberry, Ted Baker, and Harrods, as well as scaling and selling the global e-commerce agency Practicology. This journey has provided me with a deep understanding of customer behaviour and the strategies needed to meet their evolving needs.𝗠𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀𝗠𝘆𝘀𝘁𝗲𝗿𝘆 𝗦𝗵𝗼𝗽𝗽𝗶𝗻𝗴 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 🔍I provide in-depth mystery shopping (in store & online) and end-to-end customer journey analysis, uncovering critical insights that help businesses enhance every touchpoint. 𝗕𝗼𝗮𝗿𝗱 𝗔𝗱𝘃𝗶𝘀𝗼𝗿 👥I have served as a trusted advisor to renowned brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Clearpay and Marketplacer.𝗣𝗮𝗿𝘁-𝗧𝗶𝗺𝗲 𝗖𝗵𝗶𝗲𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 🫵As a part-time Chief Customer Officer, I offer the strategic expertise of a senior executive, working closely with leadership teams to develop customer-centric strategies that drive loyalty, retention, and long-term success without the need for full-time commitment.𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 📚I developed the Mini MBA in Customer Centricity with the Oxford Professional Education Group, empowering businesses globally. I also offer “Mini MBA in a Day” workshops, delivering actionable insights and equipping leadership teams with the tools to thrive in a customer-first world.𝗞𝗲𝘆𝗻𝗼𝘁𝗲 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 🗣️As a sought-after global keynote speaker, I share insights on customer centricity and business transformation, helping brands like Toyota, Haelon, Specsavers, Pandora, Adobe, and Meta on their customer-centric journeys.𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 🤝If you'd like to collaborate or learn more, feel free to reach out via DM.

Martin Newman's Current Company Details
Neve Jewels Group

Neve Jewels Group

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I’m one of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor.
London, GB
Employees:
182
Martin Newman Work Experience Details
  • Neve Jewels Group
    Neve Jewels Group
    London, Gb
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  • Neve Jewels Group
    Board Advisor, Customer Centricity
    Neve Jewels Group Jun 2024 - Present
    London, Gb
    Supporting the next stage of growth of this amazing Jewellery Group with a relentess focus on customer centricity. #NeveJewelsGroup #sacet #AustenandBlake #DiamondsFactory
    View
  • Scout Store
    Non Executive Chairman
    Scout Store Jun 2020 - Present
    Lancing, West Sussex, Gb
    View
  • Retail Trust
    Ambassador
    Retail Trust Aug 2023 - Present
    Derby, Derbyshire, Gb
    View
  • In Kind Direct
    Trustee - Non Executive Director
    In Kind Direct May 2019 - Present
    London, Gb
    View
  • Clearpay (Afterpay Ltd)
    Advisory Board Member
    Clearpay (Afterpay Ltd) Oct 2018 - Present
    London, England, Gb
    View
  • Tern Eco
    Board Advisor
    Tern Eco Nov 2023 - Present
    London, Gb
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  • Marketplacer
    Board Advisor
    Marketplacer Sep 2022 - Present
    South Melbourne, Victoria, Au
    View
  • Cx Alliance
    Board Advisor
    Cx Alliance Apr 2023 - Present
  • Strathclyde Business School
    Visiting Lecturer
    Strathclyde Business School Apr 2023 - Present
    Glasgow, Gb
    Join me at Starthclyde Business School in Glasgow on 6 & 7 September for a two-day in-person course on Customer Centricity.Sign up here: https://www.strath.ac.uk/courses/postgraduatetaught/customercentricity/
    View
  • The Customer First Group
    Founder
    The Customer First Group Jan 2019 - Present
    London, London, Gb
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  • Celtic Football Club
    Globalcelt - Brand Ambassador
    Celtic Football Club Nov 2015 - Present
    Glasgow, Gb
    Provide support, connections, advice and mentorship.
    View
  • Esw
    Chair, Regional Advisory Board
    Esw May 2021 - May 2023
    Dublin, Ie
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  • Mayborn Group Limited
    Chair, Advisory Board
    Mayborn Group Limited Jan 2021 - Jan 2023
    Newcastle Upon Tyne, Northumberland, Gb
    View
  • Pattern® International
    Board Advisor
    Pattern® International Dec 2018 - Dec 2022
    Lehi, Utah, Us
    View
  • Pattern® International
    Founder And Chairman
    Pattern® International Feb 2017 - Dec 2018
    Lehi, Utah, Us
    Prior to a successful sale of the business to Pattern, I chaired Practicology, the leading global independent e-commerce and multichannel consultancy business with offices in London, Hong Kong, Guangzhou, Dubai, Sydney and Melbourne.
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  • Pattern® International
    Founder And Ceo
    Pattern® International Dec 2009 - Feb 2017
    Lehi, Utah, Us
    I founded and ran Practicology, the leading global independent e-commerce and multichannel consultancy business with offices in London, Hong Kong, Guangzhou, Dubai, Sydney and Melbourne.
    View
  • Yext
    Advisory Board Member
    Yext Mar 2018 - Sep 2020
    New York, Ny, Us
    View
  • White Stuff
    Non Executive Director
    White Stuff Sep 2014 - Dec 2018
    London, Gb
    I sat on the board as a Non Executive Director of one of the UK's leading multichannel fashion retailers
    View
  • Conviviality Plc
    Non Executive Director
    Conviviality Plc Feb 2014 - Apr 2018
  • Breast Cancer Care
    Digital And Multichannel Retail Advisor
    Breast Cancer Care Jul 2013 - Dec 2016
    London, England, Gb
    View
  • Wiggle
    Advisory Board Member
    Wiggle Nov 2012 - Dec 2015
    Portsmouth, Hampshire, Gb
    View
  • Conchango
    Retail Managing Consultant
    Conchango Jun 2008 - Nov 2008
    London, Gb
    View
  • Ted Baker
    Head Of E-Commerce
    Ted Baker Jan 2007 - Jun 2008
    Gb
    View
  • Burberry
    Head Of E-Commerce
    Burberry 2006 - 2006
    London, Gb
    View
  • Pentland Brands
    Interim Director Of E-Commerce
    Pentland Brands 2005 - 2006
    London, England, Gb
    View
  • Harrods
    Head Of Home Shopping
    Harrods 2004 - 2005
    London, Gb
    View
  • Department M & Fxi
    Marketing & E-Commerce Consultant
    Department M & Fxi 1999 - 2004
  • Sports Connection
    Head Of Marketing
    Sports Connection 1997 - 1998
  • Intersport Athletics S.A.
    Uk Marketing Manager
    Intersport Athletics S.A. 1996 - 1997
    Maroussi, Athens, Gr
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  • Tait And Mcclay Advertising
    Account Director And Head Of Business Development
    Tait And Mcclay Advertising 1992 - 1996

Martin Newman Skills

E Commerce Digital Marketing Strategy Multi Channel Marketing Seo Crm E Business Management Web Analytics Analytics Digital Strategy Online Advertising Business Development Retail Multi Channel Retail Online Marketing Marketing Multi Channel Commerce Fashion Ppc Leadership User Experience Mobile Devices Web Marketing Google Analytics Ecrm Professional Services Social Media Email Marketing Sem Internationalization Conversion Optimization Social Media Marketing Organic Search International Marketing Strategic Partnerships Digital Media Mobile Commerce International Business Mobile Marketing Web Project Management Omniture Supplier Evaluation Marketing Communications Usability Enterprise Software E Commerce Consulting Google Adwords Sports Affiliate Marketing

Martin Newman Education Details

  • Cim | The Chartered Institute Of Marketing
    Cim | The Chartered Institute Of Marketing
    Marketing

Frequently Asked Questions about Martin Newman

What company does Martin Newman work for?

Martin Newman works for Neve Jewels Group

What is Martin Newman's role at the current company?

Martin Newman's current role is I’m one of the world’s leading authorities on customer centricity, a global speaker, part time chief customer officer, author, creator of the Mini MBA in Customer Centricity and a trusted board advisor..

What is Martin Newman's email address?

Martin Newman's email address is ma****@****n.co.uk

What is Martin Newman's direct phone number?

Martin Newman's direct phone number is +4479771*****

What schools did Martin Newman attend?

Martin Newman attended Cim | The Chartered Institute Of Marketing.

What skills is Martin Newman known for?

Martin Newman has skills like E Commerce, Digital Marketing, Strategy, Multi Channel Marketing, Seo, Crm, E Business, Management, Web Analytics, Analytics, Digital Strategy, Online Advertising.

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