Martin Newman Email & Phone Number

I am a globally recognised expert in Customer Centricity and Customer Experience, with over four decades of experience in the consumer-facing industry. Passionate about driving positive change for both consumers and brands, I’ve transformed the customer experience landscape by leading multichannel operations for renowned brands like Burberry, Ted Baker, and Harrods, as well as scaling and selling the global e-commerce agency Practicology. This journey has provided me with a deep understanding of customer behaviour and the strategies needed to meet their evolving needs.𝗠𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀𝗠𝘆𝘀𝘁𝗲𝗿𝘆 𝗦𝗵𝗼𝗽𝗽𝗶𝗻𝗴 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀 🔍I provide in-depth mystery shopping (in store & online) and end-to-end customer journey analysis, uncovering critical insights that help businesses enhance every touchpoint. 𝗕𝗼𝗮𝗿𝗱 𝗔𝗱𝘃𝗶𝘀𝗼𝗿 👥I have served as a trusted advisor to renowned brands such as The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Clearpay and Marketplacer.𝗣𝗮𝗿𝘁-𝗧𝗶𝗺𝗲 𝗖𝗵𝗶𝗲𝗳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗢𝗳𝗳𝗶𝗰𝗲𝗿 🫵As a part-time Chief Customer Officer, I offer the strategic expertise of a senior executive, working closely with leadership teams to develop customer-centric strategies that drive loyalty, retention, and long-term success without the need for full-time commitment.𝗘𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗧𝗵𝗼𝘂𝗴𝗵𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 📚I developed the Mini MBA in Customer Centricity with the Oxford Professional Education Group, empowering businesses globally. I also offer “Mini MBA in a Day” workshops, delivering actionable insights and equipping leadership teams with the tools to thrive in a customer-first world.𝗞𝗲𝘆𝗻𝗼𝘁𝗲 𝗦𝗽𝗲𝗮𝗸𝗲𝗿 🗣️As a sought-after global keynote speaker, I share insights on customer centricity and business transformation, helping brands like Toyota, Haelon, Specsavers, Pandora, Adobe, and Meta on their customer-centric journeys.𝗟𝗲𝘁'𝘀 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 🤝If you'd like to collaborate or learn more, feel free to reach out via DM.

Listed skills include E Commerce, Digital Marketing, Strategy, Multi Channel Marketing, and 46 others.

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  Cim | The Chartered Institute Of Marketing

  Marketing