Martin Doran Email & Phone Number

Dublin, Dublin, Ireland

Dublin, Dublin, Ireland

County Dublin, Ireland

Dublin

Currently part of a team of tier 1 tech support for internal employees in salesforce , duties include Phone support , ticket handling working in a lot of cloud based applications such as gmail , gdrive , bit9 , virustotal , and many more , unlocking accounts setting up accounts and adding and removing users and groups to folders .helping with setting up phones connections to VPNs and setting up accounts on 3rd party vendors such as gotomeeting and intercall .

Belgard , Tallaght , Dublin

1st level Technical Support Roadstone/CRH April 2014-PressentWorking as part of a team providing support for all of the Roadstone/CRH group Logging tickets and resolving calls using Supportworks Resolving printer issues account lockouts changing passwords.Remote control of users’ computersEscalating calls to second level or to different departments depending on the issue 2 weeks Deskside experience in the Belgard Castle , resolving network, email and printer issues Replacing hardware and migrating users to a new system, Updating drivers and setting up new printers. Mapping drives using management console in CitrixUnencrypting laptops trough an EPO system Daily checks to make sure network, emails and Citrix programs are workingVideo Conferencing tech support, Escalating to the proper support team if there is an issue Liaising with 3rd party vendors such as Eircom, O2 , Xerox and ergo

County Dublin, Ireland

I am a part time photographer

Dublin

IT Solutions Manager 2007 - 2010 Techwulf IT Solutions Tasked with maintenance and repair of customer home computers and PCs, outside standard business hours, with an emphasis on 'Excellence in Customer Care' at all times.Responsible for overall operational running of own business, with respect to customer care, sales, business development, accounts.Updating software, anti virus install and update, amending hardware components and data recovery.Reselling of equipment, routers, hard drives, monitors and rebuild PCs. Responsible for prequalifying customers over the phone, identifying, if possible, technical issue, and agreeing on resolution and outcome needed.

Mulhuddart

2nd level Technical Support Omnitel Rural Wireless Broadband Provider 2007- 2008 Working as part of a team of two troubleshooting wireless broadband related issues for rural based domestic and commercial customers.Processed all technical calls and some sales calls alsoLogging calls on the ticketing system , and maintain updated records Responsible for up to 50 issues on a daily basis, ensuring resolution of same within agreed service levels.Liaised with management and engineers for call outs to customers premisses and sites.Co-ordinated with sales and finance in regards to new customers installations and billing. Filed and invoiced new customer subscriptsions, callouts and complaints Updating the database with all customer information and any changes to there systems.Testing and remote connections to the wireless sites to check signal strength and any possible issues Follow up calls to ensure customer satisfaction after 12 hours of fixUpdating internal computers from XP to Vista, anti virus, network printers and new drivers.Planning possible new network sites

general operative , picking orders , replenish the shelfs , take stock into the wharehouse place up into the racks and take down from the racks

M.C.S.A

Currently studying M.C.S.A

Mta, A+ Network +

Transcripts: https://mcp.microsoft.com/authenticate/validatemcp.aspx Transcript id: 1041279 Access code: martindoran30.

Network Specialist, A+ And Network+

This course was held in Kitchener, Ontario, Canada. the course lasted 6 months and i recived the A+ certification. A student visa was.