My role is to support the BDM’s & re-visit opportunities that are generated by the outbound/inbound telemarketing call centreKey responsibilities of this role included:.• Re-visit, reinvigorate & re-sell the product suites available by competently & confidently understanding a business’s individual needs.• Provide sales pipeline reports for each BDM and monthly forecast of expected revenue to the Regional Sales Manager for Queensland weekly• Present and develop cost-effective communication solutions to the client within the SME market for QLD• Providing businesses with the ability to increase productivity within their business and potentially reduce their costs through telecommunication, printing & CCTV solutions.Tailoring solutions and offering unique offers, all in a bid to get a mutually agreeable deal done.

Helping you realise your real estate dreams and achieve financial security.With more than 20 offices located across Brisbane, Toowoomba, the Sunshine Coast and Gold Coast, Coronis is Queensland’s largest, wholly-owned end-to-end real estate business.

- Driving the sales team to convert warm leads delivering nationally accredited courses- Liaise with stakeholders for the swift and efficient processing of enrolments- Maximize contact with each and every client to ensure team are hitting KPI’s- Proactively review and examine call and sales performance of all team members- Coach and Train new starters on best practises - Ensure the individual team members meet or exceed their KPI’s- Track efficacy of sales team in converting leads through dashboards- Monitor and review call behavior seeking best practices in each individual.

- Manage the Call Centre through times of leadership change- Ensure the Call Centre meets or exceeds the Quarterly Business Plan- Develop and enhance the company values and culture - Coach and Train new starters on best practices - Ensure the individual team members meet or exceed their KPI’s- Maintain strict reporting on effectiveness of staff. Reviewed daily to monitor outcomes of campaigns and strategies.- Ensure all information pertaining to the leads generated is captured for the BDM’s (Clients needs, products deliverable and the expectations set as part of the appointing process)- Monitor and review call behavior seeking best practices in each individual.- Communicate outcomes and deliverable's to the team and hold them accountable for their actions.

• Coach, train and mentor direct reports using technical expertise to pursue recovery opportunities• Conduct regular, ad hoc and monthly performance reviews with direct reports to ensure alignment with goals and overall objectives are being met• Develop and implement processes to ensure maximum recovery potential is recognised within the team, using technical knowledge and file management skills to create fair and prompt outcomes for all parties• Review, research and make recommendations regarding additional tools and resources required to improve effectiveness and performance of the team• Delivering superior financial, service and effectiveness outcomes in line with key performance indicators and overall department and company objectives• Participate and support peer leadership group in decision making and resource allocation across the claims department• Review and report on department results and trends to outline the ongoing performance of the TPI Recoveries portfolio• Provide technical recovery advice and assistance to all team members

To achieve all sales targets, in line with Company standards, through leading, developing and coaching a team of Sales Consultants.- In association with State Sales Director develop contingency plans to ensure critical time lines and results are achieved.- Embrace solution selling approach to offer targeted incentive programs to new and existing products to maximise customer yield.- Maximise cross sell / solution sell / product penetration results across the sales team- Have clear targets and goals around all strategic products and clear milestones in place.- Maintain an accurate forecast (10% variance) to ensure effective tracking- Create an environment of coaching & development- Regularly Conduct skills audit with Sales team and facilitate training and development programs across teams and in line with individualrequirements.- Set Challenging goals for self and team to achieve business objectives- Plan and initiate competitions to drive results in required areas- Implement local recognition processes for sales team.- As a minimum Conduct and document fortnightly one on ones with consultants to determine development progress- Ensure that a high level of Customer Service is delivered through all steps of the sales and post sales process.- Form positive relationships with other departments that impact on workflow and ncourage advocacy across all areas.- Manage activity so that so that it directly drives required business results

Influenced all aspects of a customers interation with 3 Mobile over my time with the company.Areas that I worked within include :- Retentions - taking, actioning and resolving complaints regarding plans, handsets and service- Business Account Management - Both in T-Sales and F2F dealing with all facets of a Business account from an SME through to Enterprise- Outbound Telephone Sales - Rep/Manager - Upgrading and Cross Selling services, plans and handsets to consumers or businesses.- Change Management - Process improvement analysis and implementation using DMAIC cycle methodologies- New Business - Rep/2IC - Returned to Direct Sales after being advised of the longterm shut down of the contact centre thereby maximising my redundancy.

Progressed to Assistant Manager after working in all areas of the Gym - Began as an Exercise prescriber focussing on programming for client specified results - whether that be fitness or physiology- Monitored the gym floor ensuring that correct exercise technique was demonstrated and adhered to.- Personal Trained individuals to the desired results over 1/2hr or 1hr sessions.- Maintained equipment through regular cleaning- Transitioned into a Membership Sales Consultant on the front desk- Actively greeted members, sold and renewed memberships, attended self development and sales training programs weekly - Updated Sales figures daily, weekly, monthly and annually- Ensured adequate coverage for rosters of sales staff