Customer Services, order entry in the widest sense of the word, invoicing, responding to customer queries and keeping them updated on the progress of their orders. Fulfilled the application for an export license, completed the progress and remained the customs contact for queries relating several shipments.

General Customer Service tasks.Import administrative issues concerning B/L and invoice matching.Responding to incoming UK calls regarding shopping channel purchases.

All export related issues concerning the order proces. Guiding orders through the system while keeping the customer up to date of i.e. production dates, delivery times and transport options. Monitoring proces to ensure that delivery times remain achievable. Arranging transport and supplying correct documentation depending on land of destination. Invoicing and, if necessary, having export documentation made. After sales matters i.e. claims management, replying to any incoming inquiries, sample supplying, creating general and customer or country specific price lists, collection updates, provisions calculations, checking third party invoices. New market exploration to find suitable manufacturers for custom designed project carpet.Since 2009 following ISO-9001 guidlines.

Telemarketing. Delivering basic network training to employees of different nationalities. Translating and testing scripts. Monitoring project work progress. Answering information lines.