Global Professional Delivery Services Executive serving as a strategic HCM Customer Success advisor and SaaS deployment thought-leader as part of UKG's Professional Services Leadership Team focusing on UKG’s largest, multi-national enterprise prospects and clients. Focused primarily on large global, multi-national enterprise customers in the Manufacturing, Services & Distribution and Retail industries with P&L responsibility driving increased global service delivery and annual recurring SaaS revenue. Responsible for customer SaaS Workforce Management & Human Capital Management/Payroll platform (UKG Pro/Pro WFM formerly Workforce Dimensions/UKG Workforce Central) strategy and implementations, as well as for internal and service partner/VAR qualification/selection and resource delivery strategy. Architect and Strategic Service Offering Owner for UKG’s proprietary Global HCM SaaS Deployment Approach:• Managed SaaS implementations of $10s of millions in service revenue and annual recurring SaaS revenue for customers on 6 contents enabling 500,000+ employee users for Fortune 100 organizations from the pre-sales cycle to post Go-Live support.• Facilitated Steering Committee Meetings and quarterly Executive Business Reviews (EBRs) maximizing client customer success Key Performance Indicators, e.g. maintaining 98+% of CSAT scores. • Managed up to 4 global programs with up to 6 cross-functional teams each and 90+ resources in a matrixed service delivery environment simultaneously.• Led delivery teams that responded to client inquiries in a timely and complete fashion within a 24-hour response.• Encouraged and ensured participation in client surveys with a 60%+ response rate and solicited weekly inputs from client leadership through feedback cadenced conversations.

Global Professional Delivery Services Executive leading the company's global, multi-national Cloud-based Workforce Management business and technology transformation programs as a Senior Professional Delivery Services Leader & Advisor for the company's largest, most strategic, multi-national, large enterprise clients enabling 100,000s of employees globally on Kronos' Workforce Management platforms. Led global deployment approach offering as Strategic Architect partnering with Kronos' Strategic Business Development Teams in presenting the unique value proposition of Kronos' proven Global Approach, devising a tailored, Workforce Management deployment roadmap and strategy.

Provided assessment, advice, thought-leadership and execution of best-practices in project portfolio, program and project management and delivery excellence, contract negotiation and business process optimization for large-scale business and technology transformations.• Reduced operation efficiencies for large energy enterprise clients Eskom Holdings (South Africa) and B.C. Hydro (Canada) by 25% by harmonizing and deploying a new program/project deployment methodology.• Reduced deployment lifecycles of individual portfolio programs from 16 to 12 months.

Senior Manager, Accenture Methods and Tools (AMT) Practice – Consulting ServicesProgram, Project and Service Management Capability, Technology Growth Platform• Mobilized large business and technology transformation engagements. Provided strategic thought-leadership focusing on best-practice project portfolio, program and project management methodologies to client engagements (IT portfolios, business/technology (ERP, e.g. SAP/Oracle) transformation, methodology harmonization, capital projects) across various industries within program, project, and service management practice.• Delivered harmonized custom program management methodology framework providing best-practices program management rigor in customized client environment for a financial client’s largest $5+ million programs.• Assessed, organizationally realigned, and procedurally optimized 2000 programs in 20 different portfolios by developing a large, complex business and technology program Enterprise PMO (EPMO) road map focusing on redirecting organizational resources with organization’s strategic objectives, resulting in minimized organizational risk, and maximized return-on-investment (ROI.)

Manager, Global Delivery Excellence (GDE) PracticeProgram and Project Management Consulting Capability, Systems Integration & Technology Consulting• Established a new Accenture practice i.e. a PMO Center of Excellence (CoE) capability, with key focus on opportunity management, asset and tool management, engagement, strategy and global capability development in systems integration and technology consulting achieving delivery mobilization industrialization thus reducing overall cost of poor delivery quality.• Served as key consulting management executive for a variety of clients as a Program/Project Management and Business Analysis & Requirements Subject Matter Advisor (SMA) on numerous programs, as part of Accenture’s GDE consulting services across numerous industries, e.g. energy (big oil & gas), utilities, resources, consumer products, financial services, as well as retail.

Managed client relations and business development with full Profit and Loss (P&L) responsibility for company’s top 5 Business Process Outsourcing (BPO) and Software as a Service (SaaS) accounts generating >$25M / year. Led VAR/channel partner strategy for EVP of Sales and Marketing. • Drove company growth from 45 to 7500 employees, from $1M – $250M revenue in 6 years.• Drove company’s aggressive asset expansion strategy with CFO in the U.S., Canada, and France.• Drafted and negotiated 100+ Statements of Work (SOWs) with Chief Legal Officer for clients and alliance partners.

Managed 25-person consultant team while leading a customer service and support business and systems transformation engagement for world’s largest consumer electronics specialty retailer.• Delivered enabling IT Strategy and IT Organization/Operating Model to optimize client’s customer service and support business performance and minimize risk.• Delivered IT Resource Reallocation Strategy to optimize value maximization with scalable IT Outsourcing/Off-Shoring Model, eliminating redundancy and complexity of IT process and architecture silos.• Demonstrated customer service and support IT Business Process Outsourcing solution value to client by co-developing IT business case together with Vice President, IT Business Process Outsourcing Strategy and Delivery.• Lead proof-of-concept pilot engagement delivery.• Influenced client’s IT Business Process Outsourcing Strategy by scripting, co-directing, -producing and -starring in 2 live $250K IT Business Process Outsourcing solution demonstrations to client’s C-level executives.

Managed 10+ person marketing strategy, brand identity, and public / vendor relations marketing team during rapid acquisition growth.• Received 2001 Customer Inter@ction Solutions’ Best of Show Award and Customer Inter@ction Solutions’ CRM Excellence, and Editor’s Choice Awards.• Streamlined RFP and RFI response time, increasing bid success rate >50% by creating >200 proposals and pricing structures.• Closed >50 commercial contracts with revenue >$200M by negotiating and drafting >50 company / client commercial agreements in close collaboration with company's Chief Legal Officer.• Selected as client worldwide BPO partner by developing, and presenting 3-year, $20M BPO solution to major electronics corporation C-level executives in London, England.

• Co-branded the company’s brand-identity, as well as its byline, as well as the company’s proprietary web-based enterprise service software platform.• Branded and created product identity for each of the enterprise service software platform’s applications.• Co-Created online and live demonstrations for company’s own proprietary service lifecycle management software suite together with company’s Vice President of Information Technology.• Lead software suite demonstrations for all business development opportunities.

• Managed all aspects of company’s key accounts for the company’s two main service offerings under the guidance of the Executive Vice President of Business Development and Marketing: a. Business Process Outsourcing b. Customer Interaction Web-based Software Service Platform.• Developed a comprehensive company Sales Manual for company’s Sales Executives• Co-developed all of company’s collateral material, and trade exhibition presence and COMDEX ’99 in Las Vegas, NV.

• Project Manager for company’s financial information technology projects.• Developed project plans, budgets and cross-functional teams of 10+ software solutions consultants.• Facilitated milestone meetings with clients, ensuring projects were on track.

Lead several business intelligence projects for company’s clients focusing on the development of value-adding reporting interface from different data repositories utilizing Business Objects Crystal Reports.

• Developed company’s sales territory in the Czech Republic.• Increased Revenue from $0 to $3 million by developing a targeted sales program for the newly privatizing, Eastern European economy.• Conducted several daily multi-media sales presentations.• Co-established UK company’s footprint in the Czech market.• Developed Excellence in Sales training course.