Services existing client baseMarket, demonstrate and sell productsTechnical support and adviceCold CallingWeekly Progress ReportingPromotional CampaignsBrand awareness developmentStock managementProduct range developmentBusiness and market developmentTraining staff and distributors

Key Account Management & DevelopmentNew Business DevelopmentAssist Distributors to Increase Revenue through converting potential customers to our Brand of productManage Customer/Company ExpectationsTechnical Sales/SupportProduct DemonstrationsCold CallingSource & Signup New Distributors/B2CTraining - Product/Health & SafetyMarket/Product/Competitor AnalysisBusiness/Sales/Brand/Market DevelopmentCRM (Bluwave)Product Testing/AnalysisCustomer Relationship DevelopmentCustomer Trade DaysRemain informed with Market Trends & Competitors

Implement Strategic Sales Process to Increase Revenue for current & prospective customersCRM (Pipedrive)Automotive After Market SalesCold CallingProduct DemonstrationExhibit & Trade Shows

Sub-contracting to CigiCell (Pty) Ltd division of Blu Label Telecoms for Electricity Metering Audits & Installations Project.Tasks related to the duties and responsibilitiesProject initiation/managementEstablish contact with municipal employees (stakeholders) i.e. Municipal Manager, Communications Dept., Electrical & Eng. Dept., & Finance Dept.Draw-up Notice letters & obtain signatures from stakeholders,Communicate mandate to field contractors,Allocate geographic areas (incl. printed street maps),Generate Zero Purchase - & Low Purchase List for audit,On- & Off-site support to Finance Dept. & consumers,HR/IR management,Manage field workers,Manage, diffuse & resolve consumer issues,Issue replacement tokens,Log municipal call out, dispatch field contractor, & send feedback report to managementLog consumer query & dispatch field contractor if required,Register new prepaid meters,Send Test token following registration,Capture information on progress report.Collect completed audit - & installation forms from field contractors,Verify details on documentation captured on system,Progress report on mandate,Allocating & issuing too field contractors prepaid meters & seals,Issuing audit & installation documents,Monitor & manage stock levels of prepaid meters, seals, Notice letters & audit/installation documents,Placing stock orders for meters & seals with Revenue Enhancement Manager (CigiCell),If & when required to site inspections of installations,Generate & submit installation/audit report to CEO, Revenue Enhancement Manager, Oversight Manager (CigiCell) & MD (Bay Breeze 21 CC).Generate, compile & submit installation/audit report to Revenue Enhancement Manager,Generate, compile & progress report against mandate to CEO, Revenue Enhancement Manager, Oversight Manager (CigiCell) & MD (Bay Breeze 21 CC),Manage direct & indirect expenditure & costs,Submit invoice for payment to Bay Breeze 21 CC,Pay field contractors for work successfully completed

Sub-contracting to Cato MP for Electricity Metering Audits & Installations ProjectTasks related to the duties and responsibilitiesProject initiation/managementEstablish contact with municipal employees (stakeholders) i.e. Municipal Manager, Communications Dept., Electrical & Eng. Dept., & Finance Dept.Draw-up Notice letters & obtain signatures from stakeholders,Communicate mandate to field contractors,Allocate geographic areas (incl. printed street maps),Generate Zero Purchase - & Low Purchase List for audit,Communications liaison for main contractor.HR/IR management,Manage sub-contractors appointed,Manage, diffuse & resolve consumer issues,Issue replacement tokens,Log municipal call out & consumer queries & dispatch sub-contractor,If & when required register new prepaid meters,If & when required send Test token following registration,Offsite support to Ditsobotla Finance Dept. (Debtors) i.e. customer queriesCollect completed audit/installation forms from sub-contractorsCapture completed audit/installation forms on Excel spreadsheet for reporting purposesUpdate progress report against mandateAllocating & issuing prepaid meters & seals to sub-contractorsIssuing audit/installation documentsMonitor & manage stock levels of prepaid meters, seals, Notice letters & audit/installation documentsCompile & submit feedback to SHE representative i.e. incidents, challenges, attitudes,Present SHE Toolbox Topic to field contractors, keep register of attendees,Attend weekly Revenue Enhancement & Technical meeting reporting back on progress of project to municipal management (ending May 2016),Onsite support to Ditsobotla Finance Dept. (Debtors) i.e. customer queriesGenerate, compile & submit audit/installation reports to MD (Cato MP),Manage direct & indirect expenditure & costs,Submit invoice for payment to MD (Cato MP),Attend bi-weekly meetings with Ditsobotla Electrical Dept., discuss progress, challenges & actions to be taken.

Sub-contracting to Cato MP for Electricity Metering Audits & Installations ProjectTasks related to the duties and responsibilitiesProject initiation/managementHR/IR management,Manage sub-contractors appointed,Manage, diffuse & resolve consumer issues,Issue replacement tokens,Log municipal call out & consumer query & dispatch sub-contractor if required,If & when required register new prepaid meters & send Test token,Submit audit/installation report to MD (Cato MP),Communicate with sub-contractors as required via phone call, WhatsApp or SMSHold meeting with sub-contractors to discuss progress of allocated area, updates (incl. amendments or changes), challenges faced of allocated area & find suitable solutions to move forward, Collect completed audit - & installation forms from field contractors,Capture completed audit/installation forms on Excel spreadsheet for reporting purposes,Update progress report against mandate,Allocating & issuing too field contractors prepaid meters & seals,Issuing audit & installation documents,Monitor & manage stock levels of prepaid meters, seals, Notice letters & audit/installation documents,Submit stock orders for meters & seals with MD (Cato MP),Onsite support to Matlosana Electrical Dept. (Debtors) i.e. customer queries.Generate, compile & submit audit/installation reports to MD (Cato MP),Manage direct & indirect expenditure & costs,Submit invoice for payment to MD (Cato MP),Attend meetings with stakeholders, discuss progress, challenges & actions to be taken.Communicate progress of project (Acting Dir. - & Deputy Dir. Elect. & Eng. Dept.).

Sales •Manage the budget allocated to sales reps through active involvement;•Direct and coordinate activities of external sales force and support staff to meet or exceed budget both national - and international clients;•Develop personal relationships with the top 20% customers;•Prepare national sales budget including resources budgets required to achieve the sales budget;•Analysing progress on weekly Call Sheets and Activity Logs;•Adjust stock level as and when required, based on present or future requirements;•Communicate new trends, products or solutions to CEO;•Monitor marketing campaigns for its effectiveness;•Draw up action plans to capture more clients;•Identify reasons for customers migrating away;•Account for the following sales related costs;•Resolve customer complaints that cannot be resolved by staff. Administration •Reduce stock by finding and promoting alternative solutions;•Reduce debtor days by managing customer’s accounts;•Manage capital expenditure for external sales reps relating to logistic improvement;•Develop and implement sales strategy;•Identifying opportunities & threats nationally and internationally, design strategies and implement plans to deal with both;•Visiting & managing of identified key accounts including international customers;•Customer contract negotiations where applicable.Human Capital •Create succession plans within the sales team by working with the branch managers to identify potential new sales people;•Actively prepare to conduct performance appraisals with staff by engaging them in performance discussions;•Address poor performance constructively and timeously. Have a detailed discussion with the staff member to communicate the areas of poor performance and put measures in place to improve this. Management of poor performance must facilitate improvement and not be punitive.

Duties:Monthly product maintenance on existing range;Product housekeeping on top and bottom 10% of articles;Regularly identify new products with in the divisions;Ensure that new product launches and sustainable product performance is carried out in the 1st 3 months of the product life cycle;Establish initial quantity and selling prices on new products by CSC and division;Site visit to potential suppliers to determine viability of supplier;Successfully launch new product countrywide;Attend monthly product meetings;Monthly recommend future or new promotions that are product related;Monthly pricelist maintenance;Supply relevant technical and promotional information to Marketing Assistant on a monthly basis;Product & technical support to sales rep’s and management across divisions;Travel with sales rep’s visiting clients;Sourcing products local and international.

- ARGO e-Learning administrator & co-ordinator (WOW - Wurth South Africa)- Early prevention program (monitoring of sales representatives)- Identify and assign KPA's to all internal staff- Participate in product meetings- Oversee training & trainers nationally- Development of sales training program- Development of training material- Design & development of sales & product training manual- Oversee & run recruitment department nationally for the company

In 2006 increased sales target of new sales reps (98) by 3% Year on Year to 98%,Overseeing training of all new & existing sales representativesImprove & develop induction sales training program: Training Manual, Market Segment Manual, Handy Helper Manual (Product Info.), Sample Sheets (Practical applications & Demo purpose);Traveled +/- 45 days (2007) with sales representatives:Identify training needsOn the job training (product, sales skills, planning, time management)Write report on each sales representative & travel day forward report to sales manager & senior manager for review & follow-up,Assist in survey to identify reasons for fluctuationsMember of EETCF (Employment Equity Training & Consultative Forum) 2006/ 2007

37% sales - & 39% GP% growth YOY for 5 years;Responsible for sales budget of the group;Development of 9 sales representatives in respect of - sales skills, building and maintaining good customer service skills, product training, planning (daily planner, call cycle, route, age analysis), open and broad minded thinking (promoting initiative), following strict business/personal ethics, service orientation, understanding your business (sales, accounting and growth), personal improvement (work/personal), counsellor/advisor;Recruitment of sales reps;Managing of marketing budget for region;Travel +/- 15 days per month with sales reps;Business development;Market development, expansion & penetration;Negotiate with clients on key products & pricing;Focus on areas of concern with negative growth;Customer relationship development & customer base;Setting of customer special & promotions;Territory allocation;Würth business development;Assisting in setting up meetings and facilitate meetings with potential new suppliers i.e. Absolute Abrasives, Flex-Tools, Kinghorne Brushware;Sourcing of potential new suppliers i.e. Absolute Abrasives, Flex-Tools, Kinghorne Brushware;Assisting in expanding product range & additions to existing range;Potential key accounts development i.e. Lumber City, Timber City, Builders Warehouse, Wood City;Market Research/Analyst – Construction;Market Research – Cleaning Equipment i.e. Brooms, Mops, Paint Brushes, etc.;Budget setting & forecasting;Strategic planning;Member of the Würth “Price and Product Management Team” (2002);Accounts (assist in collection, reconciliation of accounts, passing of credits);Organizing & PR for four exhibitions on our products & demonstrations – Pretoria Wood Working; Association 2001/2002, National Farrier Championships 2005 & Gauteng Motor Show 2005);Involved in multiple sponsorship days with clients i.e. marketing.

Area development (customer base & sales), customer base development of +300% & sales growth of +40%;Market development/penetration;Cheque collections (COD’s & 30 Days);Building and maintaining good customer relations;Received Outstanding Achievement Award 1999 (out of 189 reps);Business Management.