Legal Operations Manager
Decatur, Georgia, United States
Processed newly converted clients by scheduling meetings, preparing welcome packets, corresponding with the team to relay relevant details, and creating new cases within the client management softwareServe as decision-maker and lead while C.E.O. is out of office Train staff on standard procedures and lead bi-weekly team meetings Manage team concerns, including investigating complaints and reporting findings and/or results to the CEO Identify weaker performing processes within the firm and provide solutions to increase income and reduce expensesHosted and coordinated new hire recruiting, onboarding, orientation, and training for new paralegals, attorneys, and marketing/sales positionInterviewed applicants and made final determination for job offer with CEO Implemented new strategies for existing procedures within the marketing/sales department to increase efficiency Created new reports to optimize productivity and ease of tracking for daily tasks and consistent staff needs