Alex Martinez Email and Phone Number

Led the strategic direction and execution of product development initiatives at Prudential Financial, overseeing the entire product lifecycle from ideation to launch and ensuring alignment with business objectives and customer needs.Spearheaded the development and management of the LIPP/FAST admin platform for Annuity and Life systems, utilizing a Minimum Viable Product (MVP) approach to deliver high-impact solutions and maximize business value. Executed the implementation of advanced monitoring and performance tools, including Alerts, Dynatrace Dashboards, Splunk Ingestion, and Health Check Dashboard, enhancing system reliability and operational efficiency. Led and optimized a team of 25 FTEs and consultants, effectively prioritizing tasks and fostering strong relationships with Journey Leads (SAE, RTE, CPO) and various Product Owners to ensure seamless project execution. Scaled the FAST application to accommodate increased policy volume, achieving a significant reduction in batch processing time from 2 hours 45 minutes to 30 minutes, thereby improving adherence to service level agreements (SLAs).

Oversaw and optimized service delivery operations at Prudential Financial, ensuring seamless execution of client services, adherence to performance metrics, and alignment with organizational goals. Coordinated the management of 75-80 diverse applications, ensuring optimal performance and alignment with business objectives. Led a team of 8 professionals, effectively delegating tasks and managing workflow to achieve project milestones. Developed and implemented comprehensive RACIs for outsourced applications, clarifying roles and responsibilities to streamline operations. Assisted managers in formulating compelling business cases for application outsourcing, contributing to strategic decision-making processes. Crafted detailed RFPs and RFIs to solicit vendor capabilities and facilitate contract applications, enhancing the selection process. Acted as the Vendor Engagement Manager, conducting regular weekly, monthly, and quarterly performance review meetings to drive vendor accountability and performance improvements.

Managed the strategic development, implementation, and maintenance of information systems at Prudential Financial, ensuring alignment with business objectives, optimizing system performance, and leading cross-functional teams to deliver innovative technological solutions. PWS - Prudential Workstation developed Client Server based transactions for post issue processing (Partial Surrenders, Cash Surrenders, Death Claims, Reallocations etc...). IBM WebSphere based application used various technologies (HTML, JAVA, JSP, Corba, MQ, ISC). Served as the Subject Matter Expert (SME) for Jacada screen scraping software. Developed various transactions for PWS. Interacted with business users and would periodically go on site visits and sit with end users to see how they used the system to incorporate enhancements that added value. Led a team of 10 developers that supported 75 transactions.