• Managed front desk operations at the on-campus Sheriff's Office, handled high-volume business, and responded to 911 emergency phone calls and radio traffic.• Fulfilled internal and external inquiries and records requests.• Ensured confidentiality was protected over sensitive materials such as internal documents, police reports and registered sex offender files.• Demonstrated strong attention to detail and an ability to ensure compliance with complex LA County and LACCD policies & procedures.• Developed a training program for student workers and Sheriff's personnel and trained over 50 people.• Assisted detectives in identifying and organizing digital evidence related to a high-profile case of identity theft and fraud, leading to multiple felony convictions.