Edgar Martinez Email & Phone Number

Los Angeles, Ca

•Serve as first point of contact to high-profile clients providing a seamless one of a kind airport experience. •Oversee and execute individualized itineraries while maintaining clients’ desired discretion. •Coordinate time efficient reservations with assigned teams facilitating travel check-in procedures and document submission while communicating with multiple airline representatives for verification.•Escort clients for Transportation Security Administration (TSA) private screening to then transport them in a vehicle, on the tarmac, with direct access to their aircraft. •Conduct over twenty client reservations weekly while adapting to constant role changes. •Successfully complete ongoing training to meet company standards, federal travel laws and airline policies.

El Paso, Texas Area

• Provide excellent bilingual customer service to multinational base clients. • Maintain knowledge of all store products; sales; and initiatives. • Sort merchandise efficiently with attention to detail when completing inventory.• Responsible for upkeep of storefront, cashier counters, and changing stalls during scheduled hours.

El Paso, Texas

•Assist immigrating citizens and non-citizens of various countries with general information of the U. S. naturalization and permanent resident application process.•Excelled in a high-pressure environment forming part of a pilot team of nine people for live-chat department development. •Processed general and complexed inquiries via phone such as updating sensitive case information. •Answered up-to 60 calls per day and approximately 40 non-phone inquiries via chat per day using government systems.