Edward Martinez Email & Phone Number

Winter Haven, Fl, Us

United States

-Tax Compliance Management: Ensure compliance with federal, state, and local tax regulations by preparing and filing accurate tax returns and reports.-Tax Planning and Strategy: Develop and implement tax-saving strategies, optimize tax position, and minimize liabilities.-Audit Support: Assist in preparing for and responding to tax audits by gathering necessary documentation, and explaining tax positions.-Tax Research: Research tax laws, regulations, and case law to stay informed of any changes that could impact tax obligations and exposure per state. -Tax Documentation Review: Review and analyze tax documentation and financial statements to ensure accuracy and compliance with tax laws and regulations.-Tax Filing Management: Oversee the preparation, review, and timely filing of tax returns, including corporate, sales, and business and occupation tax. -Tax Software Utilization: Utilize and stay current with tax software and tools to enhance the accuracy and efficiency of tax preparation and filing processes, including Excel, Alteryx, and some SQL. -Tax Issue Resolution: Address and resolve any discrepancies or issues that arise from tax filings or communications with tax authorities by managing the email correspondence.

Philadelphia, Pennsylvania, United States

-Delivered exceptional customer service by effectively addressing inquiries and resolving issues, ensuring a positive customer experience throughout the vehicle delivery and pick-up process. -Actively engaged with customers to understand their needs, providing accurate information about products, services, and processes to facilitate informed decision-making.-Collaborated with cross-functional teams to streamline operations and enhance the overall customer journey, promoting a culture of teamwork and communication. -Managed customer follow-ups to ensure satisfaction, fostering long-term relationships and customer loyalty. -Documented customer interactions and feedback in the CRM system, contributing to data-driven improvements in service delivery. -Trained and mentored new team members on best practices in customer service, enhancing team performance and cohesion.

Philadelphia, Pennsylvania, United States

-Led the processing and finalization of vehicle registrations, ensuring accuracy and compliance with state regulations and company policies. -Reviewed customer documentation to verify completeness and correctness, facilitating smooth transitions of vehicle ownership. -Collaborated with cross-functional teams to optimize registration workflows, enhancing efficiency and customer satisfaction. -Trained and supervised junior specialists, providing guidance on best practices and ensuring high-quality service delivery. -Audited customer accounts to confirm accurate information and compliance, resolving discrepancies as needed. -Created and updated training materials for new hires, promoting consistency in processing across all registration markets. -Maintained strong relationships with state DMV offices, ensuring timely communication and processing of paperwork. -Assisted in developing procedures and workflows that improved operational efficiency and reduced processing times.

Philadelphia, Pennsylvania, United States

-Processed and finalized vehicle registrations, ensuring all documentation was accurate and compliant with state regulations. -Reviewed customer paperwork for completeness, verifying all necessary documents were submitted to facilitate smooth vehicle ownership transfers. -Collaborated with the local DMV to manage the timely filing and retrieval of registration documents, maintaining efficient operations. -Updated customer records in the company database to ensure accurate and current information was available for processing. -Assisted Customer Advocates and other team members with customer follow-ups regarding registration inquiries and documentation. -Provided exceptional customer service by addressing inquiries and concerns, ensuring a positive experience for customers during the registration process. -Maintained a high level of organization and attention to detail to manage multiple registrations efficiently in a fast-paced environment.

Philadelphia, Pennsylvania

-Provided exceptional customer service by addressing inquiries and resolving issues related to vehicle purchases and deliveries. -Assisted customers throughout the buying process, ensuring they understood documentation, financing options, and vehicle features. -Maintained a thorough knowledge of company products and services to effectively communicate and educate customers. -Collaborated with various departments to facilitate timely vehicle delivery and address any operational challenges. -Documented customer interactions and feedback in the CRM system, contributing to service improvement initiatives. -Handled post-sale follow-ups to ensure customer satisfaction and build lasting relationships. -Managed customer complaints with empathy and professionalism, striving for timely resolution and enhanced customer loyalty.

Fairless Hills, Pa

-Delivered outstanding customer service by welcoming and assisting guests in a friendly and professional manner, ensuring a positive shopping experience. -Maintained in-depth knowledge of store products and promotions to effectively communicate features and benefits to customers. -Managed point-of-sale transactions accurately and efficiently, processing sales while ensuring compliance with company policies. -Collaborated with team members to create an inviting store atmosphere, enhancing customer engagement and satisfaction. -Assisted in inventory management, including restocking merchandise and conducting regular inventory checks to ensure product availability. -Handled customer inquiries, concerns, and complaints with empathy and professionalism, resolving issues promptly to maintain customer loyalty. -Supported store events and promotions, actively engaging customers to drive sales and enhance the overall shopping experience.

Philadelphia, Pennsylvania

-Facilitated recruitment efforts by presenting program information to community organizations, schools, and businesses, effectively promoting educational opportunities.-Managed the enrollment process for new students, including application processing, transcript requests, and scheduling placement exams. -Assisted the Director with financial aid completion, including FAFSA submissions, to support students in accessing financial resources.-Provided comprehensive support to students, helping them navigate challenges and connect with campus resources for academic and personal success. -Organized and coordinated program events such as new student orientation, career workshops, and annual award ceremonies, enhancing student engagement and retention. -Maintained social media accounts for the program, effectively communicating updates and engaging with current and prospective students. -Assisted in classroom management for evening classes, ensuring a conducive learning environment and providing support during breaks.

Philadelphia, Pa

-Greeted and welcomed visitors, students, and staff, ensuring a friendly and professional atmosphere at the front desk. -Managed a multi-line phone system, promptly answering calls and directing them to the appropriate departments or personnel. -Scheduled and coordinated meetings in conference rooms, accommodating the needs of staff, parents, and students. -Performed various administrative tasks, including filing, data entry, and maintaining organized records to support office operations. -Provided high-quality customer service by addressing inquiries and resolving issues promptly. -Trained and supervised student interns in performing clerical tasks, fostering their professional development and enhancing team efficiency. -Ensured the reception area was well-maintained and organized, contributing to a welcoming environment for all visitors.

Philadelphia, Pa

-Assisted professors with various classroom tasks, including printing materials, setting up equipment, and organizing supplies for lectures. -Provided support to students by helping them with assignments, locating resources, and offering guidance on classroom activities.-Managed the checkout and return of laptops, ensuring all devices were properly accounted for and maintained in good condition.-Organized and filed student records for the Director of College Relations, maintaining confidentiality and accuracy in documentation. -Collaborated with faculty and staff to create a supportive learning environment, contributing to a positive campus culture. -Participated in campus events and activities, helping to promote student engagement and community involvement.

Philadelphia, Pa

-Managed incoming and outgoing customer mail, ensuring timely distribution to the appropriate departments. -Assisted with administrative tasks, including sending faxes, processing documents, and maintaining organized filing systems. -Received and transferred calls from external sources, providing accurate information and directing inquiries to the appropriate personnel. -Supported various administrative supervisors with tasks, contributing to the overall efficiency of office operations. -Maintained a high level of organization and attention to detail in all tasks, ensuring compliance with company policies and procedures.

Philadelphia, Pa

-Interpreted and analyzed financial data, inputting information into Microsoft Excel to assist in the evaluation of customer accounts. -Assisted in the closure of unwanted or unmanageable accounts by obtaining necessary customer information and processing requests efficiently.-Collaborated with team members to create comprehensive reports on company finances, contributing to data-driven decision-making. -Provided support to the customer operations team by executing various administrative tasks to enhance overall workflow and productivity.-Ensured a high level of accuracy and attention to detail in all data entry and reporting activities, maintaining compliance with company standards.