• Managed daily branch operations using Aspire Project Management Software, ensuring optimal efficiency.• Oversaw client document management to uphold data integrity and accuracy.• Coordinated crew and route updates to improve operational effectiveness.• Assisted in contract management, optimizing client relationships.• Procured and managed supplies, including uniform, PPE, and office supplies.• Conducted onboarding for hourly employees and provided guidance on payroll and benefits.• Monitored Aspire time entry and reviewed payroll reports for accuracy.• Participated in weekly meetings with higher-ups and corporate representatives, addressing topics such as payroll, contract renewal, and company-wide updates.

• Oversaw all company operations, including recruitment, customer relations, and vendor management.• Implemented efficient accounts payable and receivable processes, reducing payment processing time by 20%.• Resolved customer escalations with professionalism and empathy, preserving client satisfaction and loyalty.• Spearheaded initiatives to enhance operational efficiency and drive cost reductions, resulting in significant savings.• Provided guidance on payroll, benefit-related matters, and conducted employee onboarding.

• Directed daily office operations, including scheduling, task delegation, and workflow management.• Managed recruitment, evaluations, disciplinary actions, and training system administration.• Prepared proposals for budgets, resource allocation, and workflow optimization.• Identified and implemented enhancement strategies to improve departmental operations.• Supervised payroll, time and attendance, and approved departmental overtime hours.• Conducted monthly reporting and monitored clearance reports for subcontractors or vendors.• Participated in meetings with higher-ups to discuss departmental performance and strategic initiatives.

• Ordered all required verifications, documentation and preformed subsequent follow ups utilized at origination for loan approval• Responsible for follow up, notation, reconciliation of all audit verifications received while Implemented corrective steps taken to ensure audit information met client standards and Suntrust SLA guidelines• Completed Processor Certifications of all verbal information obtained• Ordered and followed up title with Title Company; Obtained initial payoff letters• Ran checks on the Exclusionary List and HUD Limited Denial of Participation List• Used comprehensive knowledge of policies and procedures regarding processing, closing and compliance for loan products• Interpreted policies while analyzing applicant, property and documentation

Verify if Loan has a HELOC or 2nd Mortgage; and all required documents are present in order to move forward with the file. Send NOI letters to the borrower or Loan Officer if items are missing. Add Task reminder in LUSYData entry, status and upload documents into MLCS,STMP and LUSY systems while staying in compliance with Suntrust SLA guidelinesOrder and pull Verbal VOEs, MERS,Fast Data, Sales Desktop, and Digital Docs 35/32 TestFill out the 1443 Form and Perform website searches.Pull DLQ4 Screen from Fidelity to review payment historyContact Title Company if Title was not ordered and place the orderObtain initial payoff letters and current Home Owner's InsuranceReview the Credit Report for particular informationRun checks on the Exclusionary List and HUD Limited Denial of Participation List