Alison Swank Email & Phone Number

Meriden, Ct, Us

New London, Connecticut, United States

- Oversees the planning, implementation and tracking of specific short and long projects which have a beginning, deliverables, and an end. - Upon order placement, responsible for making sure the customer’s expectations are met or exceeded by communicating effectively with Sales, Customer Service and Planning.- Defines the scope of the project opportunity- Creates a project detailed plan, scheduling requirements and identifies the critical gaps- Defines resources required to complete project- Manages project and make adjustments as necessary to ensure the successful completion of the project to include order changes and shipment changes- Communicates project updates to internal and external customers regularly- Executes the project according to project plan and customer needs- Develops forms or records to document project activities- Helps determine strategies to move the organization forward- Provides design and planning assistance to Field Sales- Provides customer service support- Manages project quoting for day to day and custom material while working with internal and external stakeholders

New London, Connecticut, United States

- Validates and executes orders for quality data including product files, customer data, pricing discrepancies, order date alignment and shipment method based on customer’s direction.- Provides direct interface between customer and internal team members. Establishes and maintains a positive relationship in problem resolution. Empowered to work independently with Regional Sales Manager, sales representatives and customers to identify possible improvements to help leverage Company capabilities. Interacts with customers to make recommendations to ensure completeness and accuracy of orders in order to meet the customers’ needs.- Conducts ongoing reviews with sales and rep agency groups on upcoming projects, critical stock issues and partial shipment information on sales orders. Collaborates with the quotation team to ensure customer expectations are met.- Manages SAP reports to identify incomplete sales orders, required data maintenance, on-time delivery, manage EDI errors, etc.- Assists with managing customer order/line fill and on-time with the goal to maximize order fill while ensuring on-time delivery to the customer. Leads or participates in identifying key drivers which hinder the Company from achieving order and line fill goal of 90%.- Communicates and coordinates with warehouses and OEM suppliers on orders outside the normal policy or normal production, capability etc., to enable the Company a better opportunity to service the customer.- Manages the order-to-delivery flow for key customers / project orders.- Resolves conflicts/issues in shipping and delivering orders and on time as requested by the customer.

Orange, Connecticut, United States

• Responsible for the input of all purchase orders for small equipment and furniture.• Assist in all ordering of small equipment and janitorial items for all new club openings and presale locations.• Maintain strong working relationships with vendors.• Manage the small equipment budget for all 31 locations.• Reconcile credit cards for the purchasing department.• Order all materials for special events, as requesting by the marketing department.• Maintain uniform inventory across all locations.• Responsible for ordering uniforms for all new hires at all locations, as well as tracking these orders to ensure on-time delivery.• Assist other departments with projects and tasks as needed.• Travels to new club openings to act as liaison with the various equipment vendors.• Created spreadsheet listing every approved small equipment item, approved vendor, approximate cost, and photo.• Assisted in ordering and obtaining substitute cleaning items during the start of the COVID-19 pandemic, and ensuring all clubs were fully stocked on a daily basis until their mandated closures.

Mashantucket, Connecticut

- Provides support and assistance to Junket Reps, Player Development Vice Presididents, Directors, and patrons to accommodate all requests thoroughly and professionally. - Identifies potential new Junket Reps, markets Foxwoods' programming to them, acts as a liaison with the State of CT during the licensing process, and eventually converts them into licensed representatives, in an effort to expand the Junket Marketing program at Foxwoods. - Coordinate and distribute all pertinent information on Foxwoods' marketing, events, and promotions to all licensed Junket reps in a timely manner. - Responsible for all aspects of the junket bus trips from around New England each month, including but not limited to acquiring busses, booking guest rooms, greeting guests upon arrival, and evaluating the profitability at the conclusion of each trip. - Market Foxwoods' events to all coded Junket customers through phone calls and email messages. - Assist in developing a commercial air program for casino players into Bradley International and T.F. Green airports.

Atlantic City, Nj

•Oversees National Casino Marketing charter and commercial air programs to maximize customer trips and revenue.•Manages a regional team of 18 across 3 casinos. •Works closely with the Direct Marketing team to develop mail strategy and leverage database marketing opportunities in existing and new markets.•Created an employee SOP and training manual. •Identifies and executes opportunities for new market penetration through Direct Marketing and effective partnering with Branch Offices and independent representatives.•Provides primary point of contact for independent representatives and Branch Offices regarding charter and commercial air programs.•Builds strong cohesive relationships across all Atlantic City properties by creating an environment of teamwork and lateral service.•Works closely with assigned Branch Office and independent representatives to attract National Casino Marketing gaming customers.•Creates and promotes programs to increase gaming revenue.•Evaluate customers play, and based on data from the CMS (casino management system) and theoretical guidelines, make appropriate decisions on limited complimentaries, including restaurants, rooms and show productions for Casino rated players.•Coordinates cross-property events, communicates special events, show and offer information.•Co-participates in the strategic planning for areas of responsibility, contributing to the understanding of customer expectation, traffic flow and utilization.•Assists in the planning and execution of events that increase market share and company profitability in accordance with all gaming regulations, including Table Games marketing and tournament planning.•Monitors PCS and comp exception reports for NCM Team.•Implemented Atlantic City's host team

- Responsible for the scheduling, coordination and tracking of casino junkets, including charter flights, bus trips, and splinter reservations for all four Harrah’s properties in Atlantic City. - Proficient in SalesForce.com, Access, Excel, Word, PowerPoint, and Outlook. - Fielded and resolved phone call inquiries from outside casino representatives and guests. - Responsible for all aspects of the Farmingdale, NY air program and the Ron Zoby Tours air program for high-end guests, including reservations, transportation and customer performance. - Responsible for tracking and inputting individual airfare reimbursement requests for splinter reservations, including the new AirTran Atlanta-Atlantic City and WestJet Toronto-Atlantic City flight programs. - Planned and implemented the first NCM exclusive slot tournament in March 2008. - Responsible for the training of new hires in the departmental procedures for NCM. - Assisted in the booking of NCM guests into the Seven Stars Signature Event in October 2009. - Recognized as NCM Employee of the Month (January 2008, December 2009, June 2010), NCM Employee of the Quarter (January – March 2008), and NCM Employee of the Year (2008).-Acts as supervisor in absence of management. -Lead coordinator responsible for all aspects of booking New Years Eve events, including informing the Eastern Region Independent Representative network of criteria, schedule, and availability of the events.

Mba, Business

Ba, Media & Communications; Business Administration

Activities and Societies: Women's Rugby, Colleges Against Cancer, Campus Tour Guide, Freshmen Orientation Student Advisor, Relay For Life.