Microsoft Intune - manage devices, assign users/devices to groupsMicrosoft Azure/Entra ID - manage authentication methods for users, creating win32 app packagesMicrosoft Defender - add email addresses/domains to external inbound policy block list and check threats that may have impacted assets in the organizationMicrosoft Purview - create mailbox exports for archive records of employees that are no longer with the organizationMicrosoft Forms - create forms for IT feedback and what we can do to improve customer service and any feedback that could help our processesMicrosoft Sharepoint - create sharepoint sites with special permissions, move content to different folders and invite internal and external users to collaborate with management approval processMicrosoft Office 365 admin center - add users, create email accounts, grant business premium licenses, block sign in, convert email to mailbox and reset passwords for usersMicrosoft Exchange Admin Center - create mailboxes for departments, add users to mailboxes with special permissions, read only or send as, mailbox restrictionsMicrosoft Autopilot - preprovision devices within the organization using autopilot groupJIRA service desk -ticket classification,triage tickets to service desk technicians and ensure the service desk is running smoothlyConfluence - create IT workspaces, document internal IT processes and troubleshooting documentation for cloud apps and scenariosJIRA Asset management - enter assets by serial number, model and device name and assign to user/status of deviceNetworking - provision and troubleshoot VPN/Access points in Cisco Meraki

Account creation and license provisioning to users for the following applications: Miro, Smartsheet, Grammarly, LucidChart, Box, DocuSign GxP and Non GxP accounts and LiveLinkKnowledge of application support, including MS Office 365, MS Teams, MS Azure/EntraID, MS Intune and MS SharePointCollaborated with integrations team to provide API keys for Okta integration between cloud apps

Experience in analyzing and troubleshooting complex technical problems in a timely mannerSystem Admin responsible for account creation and license provisioning and de-provisioning for over 100 Cloud Applications Slack Admin - User and Access Management: Manages user accounts, roles, and permissions to ensure that each member has appropriate access to the necessary resources within Slack.Workspace Configuration and Maintenance: Sets up and customizes Slack channels, integrates third-party applications, and adjusts settings to optimize the platform for organizational needs and workflows.Support and Troubleshooting: Provides technical support to users, addresses issues related to the platform, and coordinates with Slack's support team to resolve more complex problems.Utilized JIRA ticketing system and Confluence (Closed 25 tickets Daily)Authored test reports, software documentation procedures and application manualsNew Hire Onboarding Orientation for new hires and contractor conversions to FTE over Zoom and Google Meets

Gained experience in troubleshooting, configuring, and installing Windows, Apple, and Windows operating systemsUtilized Active Directory to manage user accounts and group policiesImplemented patch management and system updates using Microsoft Endpoint and Windows MS DefenderGranted and created folders in Box Admin and created policies and shields Created and granted access in DocuSign Admin for all Sierra Staff and provided GxP training for new hires

Mobile phone supportHosted Services such as Gmail and Office 365Symantec and ESET AntivirusPrinting servicesKnowledge of GPOsHosted VoIP services, Ring Central, Vonage, etcAbility to produce clear and concise documentationSlack User and Admin - User and Access Management: Manages user accounts, roles, and permissions to ensure that each member has appropriate access to the necessary resources within Slack.Workspace Configuration and Maintenance: Sets up and customizes Slack channels, integrates third-party applications, and adjusts settings to optimize the platform for organizational needs and workflows.Support and Troubleshooting: Provides technical support to users, addresses issues related to the platform, and coordinates with Slack's support team to resolve more complex problems.

Setup new hires and upgrading users from Win7 to Win10 migrationImaging desktops, laptops and other devices and adding devices to the network using netdbSupport all A/V devices for conference room with troubleshooting issuesInstall and configure applications such as Cisco VPN, Zoom, Cisco Jabber, Crashplan, Office 365. Slack, and internalStanford Tools Remote to user devices using Bomgar client and on the phone supportSlack User and Admin - User and Access Management: Manages user accounts, roles, and permissions to ensure that each member has appropriate access to the necessary resources within Slack.Workspace Configuration and Maintenance: Sets up and customizes Slack channels, integrates third-party applications, and adjusts settings to optimize the platform for organizational needs and workflows

Learned the Imaging protocol and procedure for Apple Devices & technologiesTroubleshooting and testing issues with other Desktop EngineersDeployment and migration to over 500+ Staff & StudentsData Entry of all devices onsite & offsiteInventory for all hardware and devices within campusEncryption installation on computers using Sophos SafeGuard and Bitlocker

Imaged 2,000+ laptop and desktop PCs, Wacom tablets using Symantec Ghost for new hiresProvide hardware and software customer support to 600+ users across two campusesReplace hardware components in PCs such as: hard drives, video cards, and memory chipsTest and record functional capacity of computer ports throughout the campusAssign and configure users to appropriate groups for the company’s active directory and constantly update company’s records for their databaseConnect users to various networks and provide general PC support desk-side and remotelyAdd new applications for users and executives throughout the Hospital and office buildingTravel to Hospital and office buildings to troubleshoot Hardware/Software issues for PC usersLogged in inventory of old PC’s and collected hard drives

Managed a team of 6 and established clear directions for work duties Collaborated with different departments to plan and create special events Worked with Google tablet devices for schedules and meetings Inventory management of Twitter stock and supplies