The Project Manager’s goal is to create a phenomenal project experience where communication and project execution exceed industry standards. This is achieved by creating proactive communication,accelerated follow up, anticipating concerns and resolving issues.Maintain constant communication with clients on open projects.Work with Install Leads, Warehouse personnel, Project Consultants, Clients and Project Operations team to schedule installs and maintain communication to minimize preventable reschedules.Ensure all project information is updated live as changes and updates occur and that it is accessible by all pertinent team members.Management of punch process, including persistent oversight to minimize project cycle time, logging punch items live, following up with clients and necessary team members.Work collaboratively with cross functional team members in various departments for client success.Work seamlessly in a fast-paced environment.Work in an organized manner with attention to detail, follow-up, communication, and professionalism.Lead as a project subject matter expert, working cross functionally to provide technical project assistance both internal and external.Meet with clients, project consultants and other cross functional team members at the client site to provide proper project management oversight and responsibilities.Regularly visit installation sites and/or client walk throughs to develop client relationships and expand project knowledge.Coordinate with client’s onsite requirements as needed, including working with building management, general contractors, data and electrical teams and outside vendors.

Assist the Facility Project Manager in all aspects of project planning and implementation as neededSupport the Facility Project Manager with external contracts as neededManage the vendors and contractors during site visitsRepresent the Facility Project Manager in inter-departmental meetings to support and facilitate communication and action between departments as neededSet up, maintain, and organize department's central files, information, filing, and messagesCoordinate all project activities, work direction, and support systems; ensures timelines, communications, work results and quality of work meet standardsPrepare and maintain project documentation, bid information, and other contract documentsPrepare and distribute project status updates and work notificationsProvides support through the proficient use of MS Office tools, including Outlook, Word, Excel, and PowerPointProvide support through the proficient use of SharePoint, Document Imaging, ServicePro (SP), FM System and IMPAK (work orders) and MPCPrepare submit work orders and ServicePro tickets and ensure follow up measures are in place to monitor timelines and completion of work orders and SP tickets from open to close

Coordinate and organize operations and processes in ways that ensure maximum productivityCollect, analyze and interpret external and internal data and develop reportsMake recommendations to improve processes and proceduresSupporting marketing, sales, PR, and operationsManage the calendar for maximum efficiency so sales team successfully travels from one appointment to the nextRepresent the company in events, conferences etc.Designing and implementing business plans and strategies to promote the attainment of goalsMonitor business profile and lead generation efforts from HomeAdvisor, Facebook, ServiceDirect and ThumbtackHandle inbound sales leads and take appropriate next stepsProvide customers and prospects with top notch customer serviceSolicit and respond to customer reviews on Google, Facebook, and HomeAdvisor

As Operations Director (2011 - 2017)Manage the day to day financial operationsOversee internal operations for project management, bookkeeping, human resources, facilities, and administrationManage the day to day financial operations including invoicing, P&L management and cash flow managementWeekly review and reporting of business projectionsOversee weekly staff workload projections and reportingMonthly & annual project analysis for profitability and process improvementTeam performance analysis and reportingContinual improvement of business systemsAs Project Manager (2008 - 2010)Oversee staff in Design, Web, and Marketing department staffManage multiple projects from initiation through completionEvaluate project requirements to develop project schedule, deadlines, and budgetSchedule and prioritize staff work assignmentsFacilitate meetings on project status and strategize solutions for any project issues Serve as the clients’ main point of contact for status updates and reportsManage project data in project management softwareManage contract documents, collect and review meeting notes, and generate sales proposalsPerform analysis on team’s performance and project profitabilityEvaluate final product for quality Standardize processes across three production departments

Provide support in analyzing the business and compiling reportsGenerate and distribute reports to and for the VP of Sales and the Regional Vice-PresidentAssist with the coordination of annual territory trade showProcess expense reportsNotify suppliers of new and terminated Territory ManagersRespond to Territory Manager request for sales materials or other informationParticpate in conference calls with Territory Managers and/or suppliersCommunicate new programs and road specials as directed by Sales ManagersBuild and cultivate relationships with vendor and supplier representativesTrack Sales Managers' progress towards monthly and quarterly sales goalsCreate MapPoint reportsCoordinate interview schedule with potential candidatesCoordinate training schedule with other staff members

Manage and evaluate the performance of the call center customer service and sales teamsTrack and meet daily, weekly, and monthly goals while keeping morale highReview team's data entry for accuracyCoach struggling team members to improve their customer service and sales skillsHandle elevated customer service issuesSchedule and lead team meetings, recaps, & brainstorming sessionsLiaise results with Marketing departmentProduce tracking and performance reports using SalesForceAnalyze data for business trends and opportunities Monitor call center operations by completing software audits and equipment checksTroubleshoot technical issues with and without IT supportDesign SalesForce training manuals for new hiresInterview and train new hiresAttend client events and networking opportunities

Responsible for all technical production work for the Majestic and Empire Theaters Assist the Technical Director with reviewing and determining the technical requirements for events and performancesMaintain superior professionalism when working with or communicating with artists, performers, and their representatives Manage inventory of theater's technical assetsMonitor and maintain the condition of house equipment and manage repairs as necessaryServe as backup to the Technical Director as the technical point of contact for renters and outside productionsUtilize knowledge of lighting and sound equipment to assist with the programming and running of production boardsCoordinates schedules so the lighting, sound, set and other crews have ample time to successfully set up their work onstageOversee and assist in the load-in and load-out processOversee the conversion of the stage spaces to the next configurationSupervise the use of all the theater's technical assetsCommunicate and coordinate the work schedule of union stagehands Assist with the monitoring of expenses to ensure that each production stays within budgetProvide technical support to visiting production companies and act as liaison between show personnel and theater staffOperate house equipment and provide technical support for smaller events and performances