Daniel Martinez work email
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Daniel Martinez personal email
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Glad team manager and problem solving enthusiast!
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Head Of Operations And FraudRebtelStockholm, Se
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Head Of Operations & FraudRebtel Mar 2017 - PresentStockholm, Stockholm, Se-Leading and coaching the team to deliver a sustainable velocity and quality while improving ways of working. -Responsible for daily operations around keys services and maintaining check on respective KPIs. -Evaluate risk and lead quality assurance efforts. -Report on operational performance and their quality.
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Service SpecialistRebtel Feb 2014 - Mar 2017Stockholm, Stockholm, Se- Prioritization of issues and troubleshooting- Tracking of bugs and user errors- Fraud monitoring and prevention- Handling of cardholder disputes- Systems configuration- Data management & extraction
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Customer Support Deputy Team LeaderRebtel Nov 2012 - Feb 2014Stockholm, Stockholm, Se- Assisting Team Leader and Customer Support Manager in team leading- Training agents and ensuring good practices- Liaison with 3rd line and Product Owners- In addition, Customer Support Agent tasks (1st line and 2nd line)
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Customer Support AgentRebtel Sep 2011 - Nov 2012Stockholm, Stockholm, Se- Handling incoming email-based communication from users related to pre-sales and customer care.- Outgoing phone communication with users.- Participating in service testing and translation of content on company websites.
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Customer Care Agent - Coffee SpecialistNestlé Nespresso S.A. Sep 2010 - Sep 2011Lausanne, Ch- Responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems with orders and technical issues.- Answering information requests or complaints with personalized answer when needed and solve issue following guidelines, create appropriate templates to answer request. -
Project ManagerBiophyderm Apr 2008 - Sep 2008Montpellier, Hérault - Région Languedoc Roussillon, Fr- State of the art and competitive intelligence analyses- Evaluating the financial situation and the potential risks- Evaluating funding opportunities- Conducting cash flow statements- Leading and coordinating the project team of Sensory Metrology System -
Project ManagerNamae Concept Nov 2007 - Feb 2008- Estimating the project’s mid-term financial needs- Developing the business model- Conducting different financial statement forecasts- Contributing to the drafting of the business plan- Risk assessment
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Project Manager AssistantAquafadas Jun 2007 - Sep 2007- Defining market opportunities and identifying key players
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Accounting AssistantTagerim Jun 2006 - Aug 2006- Creating accounting procedures of a real asset- Managing a portfolio of 20 real assets with the property manager- Bookkeeping and client/supplier accounting- Bank reconciliation- Annual report and cost accounting
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International Relations AssistantIae Montpellier Jun 2005 - Jul 2005- Designing the new EU Erasmus information package and developing a database
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Accounting AssistantSanofi-Aventis Jun 2004 - Jul 2004Paris, France, Fr- Managing/controling the stock using SAP interface- Dealing with the raw material and goods purchasing- Keeping cash statements updated- Processing data for a dashboard applications
Daniel Martinez Skills
Daniel Martinez Education Details
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Iae France - Écoles Universitaires De ManagementAnd Related Support Services -
Université Libre De BruxellesInternational Relations
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University Of MontpellierPolitical Science And International Cooperation
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Iae France - Écoles Universitaires De ManagementControlling
Frequently Asked Questions about Daniel Martinez
What company does Daniel Martinez work for?
Daniel Martinez works for Rebtel
What is Daniel Martinez's role at the current company?
Daniel Martinez's current role is Head Of Operations and Fraud.
What is Daniel Martinez's email address?
Daniel Martinez's email address is da****@****ail.com
What schools did Daniel Martinez attend?
Daniel Martinez attended Iae France - Écoles Universitaires De Management, Université Libre De Bruxelles, University Of Montpellier, Iae France - Écoles Universitaires De Management.
What are some of Daniel Martinez's interests?
Daniel Martinez has interest in Innovation, Charleston, Cooking, Economic Empowerment, Ict, Accounting, Finance, Mountain Bike, R&d, Tennis.
What skills is Daniel Martinez known for?
Daniel Martinez has skills like Customer Service, Customer Satisfaction, Mobile Devices, Problem Solving, Start Ups, French, Telecommunications, Team Management, Bilingual Proficiency, Customer Relations, Translation, Microsoft Office.
Who are Daniel Martinez's colleagues?
Daniel Martinez's colleagues are Edison Harada, Poorya Ghajar, Puja Priya, Juliet Loredo, Jonas "test" Lindroth, Ramon Reyes, Clade Lindström.
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