Daniel Martinez Email & Phone Number

Stockholm, Se

Stockholm, Stockholm, Se

-Leading and coaching the team to deliver a sustainable velocity and quality while improving ways of working. -Responsible for daily operations around keys services and maintaining check on respective KPIs. -Evaluate risk and lead quality assurance efforts. -Report on operational performance and their quality.

Stockholm, Stockholm, Se

- Prioritization of issues and troubleshooting- Tracking of bugs and user errors- Fraud monitoring and prevention- Handling of cardholder disputes- Systems configuration- Data management & extraction

Stockholm, Stockholm, Se

­- Assisting Team Leader and Customer Support Manager in team leading- Training agents and ensuring good practices- Liaison with 3rd line and Product Owners­- In addition, Customer Support Agent tasks (1st line and 2nd line)

Stockholm, Stockholm, Se

- Handling incoming email-based communication from users related to pre-sales and customer care.- Outgoing phone communication with users.- Participating in service testing and translation of content on company websites.

Lausanne, Ch

- Responsible for taking orders, understanding and satisfying customer needs, listening, informing and proposing solutions to customer problems with orders and technical issues.- Answering information requests or complaints with personalized answer when needed and solve issue following guidelines, create appropriate templates to answer request.

Montpellier, Hérault - Région Languedoc Roussillon, Fr

- State of the art and competitive intelligence analyses- Evaluating the financial situation and the potential risks- Evaluating funding opportunities- Conducting cash flow statements- Leading and coordinating the project team of Sensory Metrology System

- Estimating the project’s mid-term financial needs- Developing the business model- Conducting different financial statement forecasts- Contributing to the drafting of the business plan- Risk assessment

- Defining market opportunities and identifying key players

- Creating accounting procedures of a real asset- Managing a portfolio of 20 real assets with the property manager- Bookkeeping and client/supplier accounting- Bank reconciliation- Annual report and cost accounting

- Designing the new EU Erasmus information package and developing a database

Paris, France, Fr

- Managing/controling the stock using SAP interface- Dealing with the raw material and goods purchasing- Keeping cash statements updated- Processing data for a dashboard applications

Master Of Science (Msc) In Innovation Management And Business Venturing, Business, Management, Marketing, And Related Support Services

Master, Political Science, Developing Countries, Cooperation, International Relations

Master (Ma) In Political Science, Political Science And International Cooperation

Bachelor Of Science (Bsc) In Technologe Management, Management, Accounting, Finance, Hr, Marketing, Controlling