Ivon Martinez Email & Phone Number

Livingston, New Jersey

Resourceful Project Manager with 1.5 years of expertise in organizing business operations, financial oversight and resource management to ensure smooth flow and project operations. Collaborative in meeting with stakeholders to estimate and forecast costs, and plan schedules. Organized in leading procurement of resources including equipment and supplies. Results-driven in monitoring projects by ensuring production adheres to schedule and budget, managing production team, identifying problems and providing targeted solutions.

Staten Island, Ny

Training Prioritization Manager for over 8,000+ Consumer/Business Channel associates. Engaged with frontline to discuss training effectiveness, feedback, and implement process improvements. Rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Basking Ridge, Nj

Direct large-scale project management and administrative initiatives for 265+ managers in Strategic Staff Support Organization. Ensure 100% compliance with key corporate and organizational mandate. Oversaw formal and informal VP-level communications, while supporting day-to-day project and administrative deliverables. Ensured 100% confidentiality in handling separation documents during reduction in force activities.

Basking Ridge, Nj

Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Over 8 years of experience supporting leaders in management and executive roles, including coordinating complex travel arrangements and schedules. Coordinated meeting facilities and composed correspondence. Documented and tracked attendance and FMLA related issues.

Brooklyn, Ny & New York, Ny

Experienced Team Leader with over 1 year of experience in Collection Center. Managed, trained and developed 65+ newly hired consultants for onboarding of new multi-lingual department. Responsible for promoting good customer relations in a large team environment, and resolving problems, improving customer satisfaction and driving overall operational improvements. Ability to work effectively under pressure to meet departmental goals and objectives while interfacing with union leaders and delegates.

Brooklyn, Ny

Interfaced with all levels of management, union, and labor. Prepared holiday and weekly force schedules for 645+ associates. Expertise includes leading operations, managing reporting and enhancing systems to maintain responsiveness in dynamic situations. Analyzed daily scheduling/forecasting reports and maintained 85% or higher adherence