OSR offers a skilled workforce of discipline experts prepared to make an immediate impact on your operational success by driving positive business results. Supporting Rooms, Food and Beverage, Events, Engineering, and Sales, our Managers are ready to deploy to task force assignments based on management vacancies, seasonal staffing needs, and training requests. Our team members foster operational excellence by providing technical and business acumen, sharing best practices, encouraging associate training, and serving as subject-matter experts for continent and brand initiatives.Properties Supported:St. Regis Bal HarbourWestin BirminghamSheraton BirminghamJW Marriott Marco IslandW South BeachWestin Michigan Avenue Westin Chicago River NorthWestin Denver International AirportW Dallas VictoryWestin Peachtree Plaza AtlantaSheraton Grand Chicago RiverwalkMarriott Suites Downers GroveSanta Clara MarriottMarriott Baltimore WaterfrontThe Notary HotelMarriott Marquis ChicagoRenaissance Austin HotelRitz-Carlton Dallas Las Colinas

Assistant Front Desk Manager in a 267 room, 4 star hotel. High volume business guests during the week and leisure guests in the weekend. Worked in building new loyalty programs for our VIP guests, and built loyalty through new programs. Responsible for group blocking, pre-registering and preparing key packets. Processing guest check-ins/check-outs and insured all requests are met for our guest. Trained and worked closely with all new hires to help them exceed in hotel standards.

Responsible for building relationships with highly valued guests to increase guest experience. Worked to develop new procedures to raise elite guest appreciation. Train new hires on providing exceptional guest service and delivering brand standards. Provide management with new ideas and suggestions on how to improve overall guest satisfaction scores during check-in. Personally maintained high check-in scores.

Provided a thought out and helpful experience to hotel guests during the check in process. Assisted guests in navigating the property and local area by providing knowledge of the local city, history, and surrounding attractions. Collaborated with colleagues to improve check-in scores and guest experience at the property.

Navigated guests through the check-in process and ensured that any questions were answered in a timely manner. Used knowledge of the immediate area and local attractions to provide guests with sightseeing suggestions and plans to create a memorable experience.