●Enter and track candidate orders.●Review submittals against job requisition and candidate application for compliance.●Objectively review background and drug reports to ensure compliance for partner.●Complete welcome calls and email to all candidates.●Review vendor systems daily to ensure progress and escalate accordingly.●Provide excellent service to candidates by responding quickly to all inquiries.●Assist vendor with completion of required check when necessary.●Monitor candidate onboarding tasks to ensure completion before or by the due date.●Other duties as assigned.

●Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services●Collaborate and build relationships with customers to strengthen service competitiveness●Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner●Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

●Providing account transactions details, placing investigations or on-line navigation assistance as well as to perform the following: ●Work in a fast-paced and high volume service center self-managing call efficiencies ●Promptly resolve client inquiries and escalate as need ●Attentively service customer needs and concerns while being empathetic ●Maximizing opportunity to build rapport with the customer ●Show willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty. ●Utilize tools and resources appropriately to efficiently resolve customer inquiries ●Present strong problem solving and decision-making skills. Be organized and detail oriented with the capability to multi task