Currently employed as Service Delivery Manager with Unity Technology Solutions, having completed an Internship with the company following completion of a course in Dublin Business School, Certificate in Sales & Sales Management in Cloud services. With over 29 years experience as Finance Manager, Company Secretary and IT Director. Qualified in Prince2 Foundation & Practitioner, also certified in PMI Project Management for ICT. Project experience includes computer hardware, software applications, telecommunications and building infrastructure.Key Skills:Project Management - Prince2.Project management - PMI.IT Network administrator.IBM AS400 mini computer, Windows sever 2000.Microsoft Word, Excel, PowerPoint, Project ManagementKey Accomplishments:Recent Projects :Microsoft SharePoint 2010, Microsoft Dynamics C.R.M. 2010. Exchange migration 2011/2011Source new financial application - Navision.Successfully managed Virtualisation of hardware servers utilising Microsoft Hyper-V, 2009/2010reducing server requirement by 25%.Implemented IT Policies & Controls 2009.IT Risk analysis 2009.Integration of Acquired company's with parent company finance systems.Successfully managed ICT project in moving to new premises, users had all services available to them for day 1 in new premises.Implementation of new applications for Operational use, Rostering system, Alarm maintenance application for use with remote devices requiring use of VPN.
Unity Technology Solutions
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Service Delivery ManagerUnity Technology Solutions Aug 2014 - PresentClonskeagh, Dublin 12Responsible for ensuring the Customer gets the service they require. Attendance at all review meetings. First point of contact for any escalation issues. Manage the transition over to Unity support services. Educate the support services team on the specifics of the customers requirements, including any do's and don'ts. Work closely with the assigned account manager to identify areas of improvement. Monitor the service provision to ensure all support services are delivered as per agreed SLA's. Training and Management of Service Desk staff. Continuous service improvment,. Measure on end-user satisfaction. Overall responsibility for SLA performance, production of monthly / quarterly service reports, On-boarding & Run Book completion.
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Sales In Cloud ServicesUnity Technology Solutions Feb 2014 - Jul 20148 Richview Office Park, Clonskeagh, Dublin 14.6 months Internship programme, Contract renewals, Customer visits, Sales Consultants pipeline updates, Sharepoint CRM end user testing & Live updates. Customer Service Report preparation.
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National It DirectorG4S Secure Solutions (Ire) Ltd Jan 2000 - 2011Sandyford Industrial Estate, Dublin 18Managed IT networks, multiple servers, desktops, printers, routers, telephone PABX, Voice recording, mobile devices, Blackberry's.Experienced on IBM AS400 mini computer, Windows O/S 98 & 2000.Carried out network administrator duties, user profiles, anti-virus updates, system backup's and IT end user support.Managed third party computer hardware, software and telecommunication providers.Integrated acquired companies IT systems with existing in-house applications.Computerised manual systems for Operating departments.Implemented IT Best practise policies and procedures.Introduced Risk management processes and controls.Implemented disaster recovery policy for IT.Introduced Microsoft Hyper V virtualisation, SharePoint and Dynamics CRM into the organisation.Investigated migration of on-premise IT systems to Data centre, Exchange migration to Cloud.
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Finance Manager & Company SecretaryG4S Secure Solutions (Ire) Ltd Feb 1983 - 2000DublinImplemented financial management systems and processes.Prepared monthly management accounts, cash flow projections, annual budgets, annual financial statements and other Ad-hoc reporting requirements.Set up automatic bank reconciliation, also Fixed Asset register.Liaise with company auditors both internal and external, Bank and insurance providers.Carried out Company secretarial role, produced minutes of board meetings, AGM, EGM, filed annual returns, appointment of officers.Standardised company contracts, completed annual insurance returns.
Martin Farrell Skills
Martin Farrell Education Details
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Cloud Services -
SureskillsPassed -
Project Management
Frequently Asked Questions about Martin Farrell
What company does Martin Farrell work for?
Martin Farrell works for Unity Technology Solutions
What is Martin Farrell's role at the current company?
Martin Farrell's current role is Service Delivery Manager at Unity Technology Solutions.
What schools did Martin Farrell attend?
Martin Farrell attended Dublin Business School, Sureskills, Dublin Business School.
What are some of Martin Farrell's interests?
Martin Farrell has interest in Rugby, Golf, Gaelic Games Mentor Underage Team, Hockey.
What skills is Martin Farrell known for?
Martin Farrell has skills like Project Management, Management, Team Management, Prince2, Cloud Computing, Project Planning, Disaster Recovery, Managed Services, Virtualization, Active Directory, Sharepoint, Ms Project.
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