A seasoned Manager who is comfortable operating at a senior level in both established multi-nationals and smaller, less mature, organisations.I have a wealth of experience built over 24 years of Service, Operations and Project Management engagement. I am effective within both Service Provider and Corporate (Customer) environments.My Management skills are built upon a solid Engineering foundation thereby bringing clear conceptual understanding along with a degree of pragmatism – essential to succeed in today’s environment. I am experienced in establishing order in extremely busy environments and adept at resolving conflicting priorities in fast paced, dynamic situations. I particularly enjoy, and have deep experience of, Transformational engagements in the Service Management arena.I have a track record of soliciting the best from multi-cultural teams in both direct line management and cross functional modes of operation. I am an effective communicator who is able to get complex messages across to board-level Executives and Technical experts alike.