I am an accomplished practitioner and manager of client-facing technical service delivery. I have extensive experience in developing globally distributed, customer-facing engineering teams and functions from the ground up, with a track record of building teams that are unusually capable and motivated. I lead by example to foster a supportive, entrepreneurial environment in which continuous improvement, professional development, and "going above and beyond" are standard operating procedure. Areas of focus include:* Sales engineering* Post-sales solutions engineering & implementation* Advanced technical support deliveryAs a lifelong technology enthusiast, I'm at my best in roles that require hands-on technical leadership. I have substantial, current technical skills that range from web development in Ruby on Rails, to building cloud-based server infrastructure on Linux, to supporting technically complex applications on Windows.
Listed skills include Software Development, Technical Support, Process Improvement, Integration, and 16 others.