Martin Goodwin Email & Phone Number

A self-motivated, analytical Compliance Manager with a determination to succeed. 15+ years experience in compliance focussing on consumer credit and general insurance regulated activities. Strong track record of delivering compliant sales processes and training to ensure adherence to regulatory requirements whilst managing the commercial needs of the business. Experienced in building strong relationships with all relevant stakeholders alongside motivating a diverse team.Certified function under the Senior Manager & Certification RegimeImplementing roll out of the Senior Manager & Certification Regime across the group with SMF1, SMF3 & SMF16Develop, monitor and manage compliance & competency of 43 franchised dealers and fleet departments in line with FCA Regulation rules and principles and UK and European law including the Consumer Credit Act and the CONC sourcebookDesigned and implemented roll out of a new insurance product which met the needs of our customers and our business. Manage all reporting requirements as part of our regulatory responsibilitiesCarry out internal & external breach investigations and management of customer complaintsActive member of the RMIF (Retail Motor Industry Federation) F&I Working Group Carry out all due diligence of 3rd party finance & insurance providers Liaise and negotiate with manufacturers & numerous insurance providers to maintain product complianceDeveloped and maintain a series of training programmes including e-learning suite for all regulated activities including vulnerable customers, SM&CR, CONC & ICOB.Constant horizon scanning for any impending regulatory changes that could affect the GroupRegular meetings with stakeholders with regard to current, future regulatory changes and areas of focusOversee regular reviews and internal audits to ensure processes and procedures are compliantly adhered to, offering extra training and support to those not up to standardSpecialties: Certified Individual under SMCRAdvanced Certificate in Compliance issued by the International Compliance Association.IMIAL Level 3 'Award in Assessing Candidates Using a Range of Methods' to assist candidates to achieve NVQ qualifications.

Listed skills include Management, Negotiation, Sales, Customer Satisfaction, and 11 others.

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  King'S School Worcester