Martin G. Email & Phone Number

Bangkok, TH

Thailand

Ground Operations Manager for Africa and Asia, leading a diverse international team to ensure seamless travel experiences across Africaventura, Asiaventura, and Japaventura brands. Managed provider relationships, optimized logistics, and developed high-quality travel routes. Focused on team optimisation and growth, operational efficiency through.

Thailand

Thailand Country Manager, leading a close-knit team to bring a personal touch and crafting one-of-a-kind journeys for our clients. I'm focused on making sure everything runs smoothly day-to-day and building strong bonds with our local partners. My passion? Finding new ways to grow and streamline our operations though innovation and automation.

Thailand

Source and contract high-end properties across Asia for month-long group experiences, hosting up to 24 guests. Leverage regional expertise and cultural understanding to build lasting partnerships. Negotiate contracts to secure optimal terms, benefiting both WiFi Tribe and partners. Collaborate cross-functionally to meet company goals while excelling in.

Bangkok City, Thailand

Collaborated across departments to enhance member support, onboarding, UX/UI, bookings, and product development. Identified improvement areas and aligned business processes with customer needs. Supported real estate sourcing to create inspiring coliving experiences and strengthened community connections. Enhanced communication processes for timely.

Thailand (Remote)

• Oversaw operations for Asia & MENA, driving improvements in team performance, supplier relationships, and product quality, contributing to Tucan Travel’s British Travel Awards in 2019 and 2020.Key Responsibilities:
• Recruited, trained, and mentored local and remote teams.
• Managed remote teams to ensure seamless coverage and motivation.
• Built strong supplier relationships and audited policies for quality and compliance.
• Optimized operational processes and introduced local revenue streams to boost profitability.
• Led crisis management and handled urgent on-tour issues.

Southeast Asia (Remote)

• Served as the face of Tucan Travel, guiding culturally diverse groups on tours across Southeast Asia for up to six weeks. Created a welcoming, safe, and inclusive environment while managing diverse responsibilities.
• Communicating effectively with groups throughout trips.
• Setting and managing individual and group expectations.
• Resolving questions, requests, and issues as the primary point of contact.
• Developing group dynamics and fostering relationships.
• Sourcing and delivering enriching experiences aligned with Tucan Travel's values.Thrived in a remote, on-the-road role, adapting to varied challenges while promoting the company’s mission.

Turkey & London (Hybrid)

Developed and led the customer service department for a start-up tour operator, working remotely from the UK and on-site in Turkey. Designed strategies to create positive customer experiences and reduce dissatisfaction in a high-expectation industry, despite the absence of historical KPIs or feedback.

London (On site)

Established and led a London-based call center and a Turkey-based customer-facing team, covering customer service, sales, and admin. Focused on customer satisfaction, dispute resolution, and retention in a low-loyalty industry, achieving rapid year-on-year growth in customer retention.

Weybridge, UK (On site)

Interim role mentoring and restructuring a call centre sales team for a leading CV and resume writing company. Enhanced team development, motivation, and KPIs, driving a 250% sales increase within six months without expanding team size. Implemented effective sales techniques, lead management, and low-cost incentive programs, achieving nearly 300% growth.

Turkey & India

Built and led the overseas department for a rapidly growing start-up, growing a multicultural, customer-focused team of 50+. Managed product development, operational strategies, financial activities, recruitment, crisis management, contract negotiations, and key partner relationships.

Macclesfield, England, United Kingdom

After working part-time as a taxi driver, I identified a gap in customer service and launched a business with a £5,000 inheritance. Despite a challenging start and limited experience, I grew the small 2-vehicle start-up into the largest in the local borough, employing 40+ people and 25+ vehicles. The business was successfully sold and remains operational.