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Martin is an ambitious, self motivated individual with wide experience in customer service, supporting end users in all aspects of desktop computing and infrastructure management. One of Martin’s key strengths is having the breadth of technical knowledge to deal with a wide range of issues and to rapidly identify and prioritize the steps necessary to implement solutions to meet business requirements. Martin has consistently delivered a very high level of customer satisfaction both through direct client-side interaction and also through careful planning of regional application and desktop upgrades. Martin is familiar with the challenges of working in an environment with tight deadlines and demonstrates a high level of creativity, tenacity and flexibility in delivering high quality services. Martin’s work has been recognized by several awards and many individual commendations from customers.• Extremely technically competent with a strong customer focus• Excellent interpersonal skills – builds effective customer and peer relationships and communicates effectively with all stakeholders from end users to senior leaders
Fujifilm Speciality Ink Systems Limited
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It Helpdesk AnalystFujifilm Speciality Ink Systems Limited Jan 2020 - PresentBroadstairs, England, United Kingdom
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Business AnalystConsultant To Pfizer Nov 2018 - Jan 2020Sandwich, KentResponsible for the data cloud upload of all laboratory instrument output.
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DirectorMartin Hackett Limited Nov 2011 - Jan 2020
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Customer Services Delivery ManagerZoetis Inc. Dec 2011 - Jan 2017Part of a team that successfully relocated offices in Dublin, Cairo, Prague and Catania. Provision of outstanding Customer Service and Support, continually seeking to improve existing processes to deliver a superior end-user experienceMaintained full life cycle of applications and tiered infrastructure componentsEnsured Network, System and Data availability and integrity through preventative maintenance and upgradesCollaborated on Windows 7 deployment across many European countriesManagement of Application and Hardware (Configuration Items) in System Repository (ServiceNow CMDB) responsible for the coordination, implementation and configuration of existing applications and upgrades. AchievementsSuccessfully managed projects to roll out of application upgrades to several European Countries Key role in the separation of Pfizer Animal Health to ZoetisCreation of Departmental Sharepoint sites for across DivisionManaged website redirect requests for Company DivestitureCreate and manage VM machines for Application testingWork with vendors to keep Division system running smoothlyManage Vendor access to servers Manage package creation for Vendor applications -
Advanced Deskside SupportPfizer Animal Health Business Technology Jun 2004 - Nov 2011Partnered with Global teams to ensure Security standards are adhered to in order to best Support Business and Submission Critical processesManaged Support for all IT applications not resolved by the Helpdesk using the approved ITIL based process for logging, tracking, updating and closing callEstablished Impact Analysis and installation kit preparations with Desktop Engineering and VendorsCollaboration with sales, marketing and support teams to launch products on time and within budgetAccomplishmentsManaged the Departmental roll out of the new IT infrastructure and Operating System/Security (250+ machines) patches using MS Support tools (SMS and AD Administration) Managed a project to upgrade a Critical application to 250 + remote working European Field Force Key role in the integration of Fort Dodge into PAH -
Business Support Analyst PahPfizer Jul 2003 - Jun 2004Maintained benchtops and laboratory equipmentCollaborated with Desktop Engineering team to integrate computers and laboratory instrumentation within the Company networkProvided analysis for installation kit preparation working with vendors for 3rd party applications Managed problem resolution in consultation with instrument vendors
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European Informatics Team LeadPfizer Global Research & Development Mar 2001 - May 2003Delivered on-site IT and AV technical support Maintained a close working relationship with Area Office Management and office staff (21 offices in 19 countries and a customer base of 250+), local Informatics, Infrastructure and deskside teamsTested and Implemented new Departmental applicationsManaged Windows 95 to Windows XP upgrade across remote sites AchievementsManaged Windows 2000 roll out for European offices -
Pc And Network Services ConsultantPfizer Global Research & Develeopment Nov 1997 - Feb 2001Contracted to Pfizer, to provide proactive and rapid response to IT issues faced by candidate teams. Instrumental in planning and building the Mobile IT support equipment for remote off-site connectivity, to support candidate teams in the submission stages of the drug development process - plan, build, test and use mobile NT, VMS and UNIX environments. Provided a seamless, mixed-architecture, stable Pfizer network in an off-site situation, with connectivity to the main Pfizer network and other remote sites. I was actively involved in planning and providing support for several regulatory meetings. Played a major part in several drug submission meetings across Europe and in the US.A variety of issues were encountered, but a flexible and creative approach by the team resulted in effective and valuable solutions that met all customer requirements.
Martin Hackett Education Details
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Canterbury College Of Design And TechnologyElectrical And Electronic Engineering -
Hm Dockyards Chatham And PlymouthElectrical
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City Way College, Rochester, MedwayElectrical And Electronic Engineering
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Geoffrey Chaucer, Canterbury
Frequently Asked Questions about Martin Hackett
What company does Martin Hackett work for?
Martin Hackett works for Fujifilm Speciality Ink Systems Limited
What is Martin Hackett's role at the current company?
Martin Hackett's current role is IT Helpdesk Analyst at Fujifilm UK.
What is Martin Hackett's email address?
Martin Hackett's email address is ma****@****zer.com
What is Martin Hackett's direct phone number?
Martin Hackett's direct phone number is +4479682*****
What schools did Martin Hackett attend?
Martin Hackett attended Canterbury College Of Design And Technology, Hm Dockyards Chatham And Plymouth, City Way College, Rochester, Medway, Geoffrey Chaucer, Canterbury.
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martin Hackett
Health Safety & Quality Manager @ Dhl Sainsbury'S Tu Shire Park WorcesterKidderminster -
2invibio.com, victrex.com -
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Martin Hackett
International Counsel, Barrister . International Humanitarian Law, Crsv, Counter Terrorism.United Kingdom
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