Martin Hickley Email and Phone Number
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Martin Hickley personal email
The leading GDPR Data Protection, Privacy & Governance Specialist with over 25 years’ of experience mediating with Regulators (FRC, FCA, ICO, DVLA and Dep. Ed.) in the world of data and information (customer, 3rd party, and HR), working in blue chip companies where data is the raison d'être of the organisation. Recent experience includes working in an important regulator, the FRC (Financial Reporting Council). He understands how a regulator thinks and acts. Experienced in data management, data governance and Privacy/Risk/Compliance/Security, taking a global and enterprise view of how data should be fashioned to meet all known current and future business objectives within the evolving regulatory framework. Understands the particle detail of data protection and how it comes together as a top level strategy. Maximises value from information by applying due diligence to the management of the quality of data. Highly developed communication skills, including: dealing directly with the Regulators, able to evangelise and articulate the importance and value of the data within an organisation leading to a positive impact on the bottom line. Has been a Data Protection Officer and mentored DPO’s. Has carried out many DPIA’s and risk assessments, as well has handling breach reporting and the subsequent work required by the Regulator.He discovered the material mistake in the draft texts of the GDPR and has unique data protection and governance experience and knowledge having worked both sides, Regulator and Company. Please feel free to contact me at martin.hickley@btclick.com, or call 0780 3082804.
Caretek Medical Ltd
View- Website:
- caretekmedical.net
- Employees:
- 6
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Data Protection AdviserCaretek Medical Ltd Aug 2017 - PresentLondon, United KingdomA start-up pregnancy app. Embedding data privacy and security at the design stage in a revolutionary app for pregnant women. Been involved since the initial idea stage.
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Data Governance ConsultantHaileybury Society (And School) Oct 2013 - PresentHereford, United KingdomComposed a data governance review for the school and old boys/girls Society, including a risk-based assessment of all their data holdings, as there was no overall formal approach to data governance. As well as recommendations that initiated change, created a training document on data governance for senior management. Giving support when needed.
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Senior ConsultantCustomer Essential Ltd Aug 2002 - PresentProviding subject matter expertise on Data Protection, Quality, Security and Governance.Example of projects:As SME negotiated with the ICO, resolving access to customer data resulting in an additional £2.1 million income in the first year.Led a project to identify shortfall in predicted direct marketing volumes. Identified the issues and designed the fixes to expand the marketing number, reducing high ‘opt outs’ levelsClients worked for:Viking DirectAEGON… Show more Providing subject matter expertise on Data Protection, Quality, Security and Governance.Example of projects:As SME negotiated with the ICO, resolving access to customer data resulting in an additional £2.1 million income in the first year.Led a project to identify shortfall in predicted direct marketing volumes. Identified the issues and designed the fixes to expand the marketing number, reducing high ‘opt outs’ levelsClients worked for:Viking DirectAEGON DirectZurich UKDepartment of EducationZurich EuropeAviviaRSA WorldWideRSA UKRSA IrelandWest Sussex County CouncilVero Insurance (NZ)The Institute of Direct Marketing (IDM) Show less -
Sme (Subject Matter Expert) GdprAffidea Jul 2016 - Dec 2018London, United Kingdom And EuropeSubject Matter Expert for GDPR: Part time board level advice and guidance on becoming compliant with the GDPR and other Data Protection Laws within a Data Governance framework. Processing health data under the GDPR is the highest level of complexity and he has demonstrated skill in focusing on what is core to be compliant. Initially carried out a gap assessment that was the core input to their overall GDPR plan. Notable documentation produced has been co author of the Data Governance Framework,… Show more Subject Matter Expert for GDPR: Part time board level advice and guidance on becoming compliant with the GDPR and other Data Protection Laws within a Data Governance framework. Processing health data under the GDPR is the highest level of complexity and he has demonstrated skill in focusing on what is core to be compliant. Initially carried out a gap assessment that was the core input to their overall GDPR plan. Notable documentation produced has been co author of the Data Governance Framework, new GDPR Data Privacy Notices and consent statements, data retention strategies, a DPIA Lite for the new technical environment, new GDPR Contract Clauses, Data Incident Process, country DPIA’s, personal data strategy, implementation of anonymisation and pseudonymisation and reporting Personal Data Breaches . Mentored the Group DPO. Show less -
Special Advisor Cyber And PrivacyFinancial Reporting Council (Frc) Jul 2017 - Jul 2018London, United KingdomSpecial Advisor: Expertise has been recognised with the appointment to assist a major UK Regualtory. Working on a special project on bench-marking information governance and security in the Audit industry as the GDPR came into force, recognised by EY’s golbal CEO as world class on risk in the Audit industry. -
Subject Matter Expert - GdprSunrise Medical Co., Ltd Jul 2017 - Jul 2018Brierley HillOne of the leading providers of mobility equipment in the world. Oversight of their GDPR project for mobility equipment in the health sector, and mentoring of the DPO. -
Director Of Data ProtectionGo Dpo Eu Compliance Limited Feb 2015 - Jul 2017LondonCore member of the team who has co-written the Henley Business School online training course for the GDPR. In addition, is advising clients on becoming compliant the GDPR and developing the ‘DPIA Lite’ tool to accelerate GDPR compliance.
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Data Protection Project ManagerLebara Limited Dec 2014 - Feb 2015London, United KingdomManaged the preparation for an ICO PERC Telecom Audit; prepared and mentored interviewees, reviewed and amended all documentation with respect to data policy, processes and flows. Following a gap assessment, produced new policies and processes, completed a rapid Data Privacy Impact Assessment, and carried out a review of their data strategy which included CS, CRM, and call data from the switches. -
Interim Chief Data OfficerDas Uk Group Jan 2013 - Oct 2013Initially brought in as a Subject Matter Expert (SME) to deal with data protection issues, subsequently appointed Interim Chief Data Officer. A data issue required an immediate data and security audit, negotiated successfully with the ICO Chief Case Officer. -
Senior Crm ConsultantMummert + Partner Feb 2000 - Jul 2002Clients worked on:RSA UKMORE TH>NEmbedded prior to the More TH>N launch for 18 months, supporting the development and implementation of a Single Customer View (SVC) database, with a CRM platform:• The most successful data load to a database in RSA history in terms of absolute exceptions• The production of a data management and data protection strategy• Mentoring of senior staff in CRM and the nuances of data protection and security• Comprehensive data… Show more Clients worked on:RSA UKMORE TH>NEmbedded prior to the More TH>N launch for 18 months, supporting the development and implementation of a Single Customer View (SVC) database, with a CRM platform:• The most successful data load to a database in RSA history in terms of absolute exceptions• The production of a data management and data protection strategy• Mentoring of senior staff in CRM and the nuances of data protection and security• Comprehensive data capture training and data protection training• Rewrote the data consent wording and privacy statements Show less -
DirectorBerry Consulting Jan 1999 - Feb 2000Director, Berry Consulting: Delivered successful CRM, loyalty analysis, and data protection projects in different industry sectors: • Ford Europe: The rationalisation of call centres for from circa 100 to 30• Tranquilidade(Portuguese insurer): Formulated a customer approach to use with its brokers• Whitbread Drinks Division: Developed a retail segmentation model for the on and off trade • Royal Mail: Completed a risk based review of data use and data protection
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Crm Consultant/Insurance Marketing Solutions ConsultantIbm Nov 1996 - Dec 1998CRM Consultant/Insurance Marketing Solutions Consultant: Initially employed as SME on data quality, data protection and CRM system, and delivered client projects, including pre sales bid support, and a demonstration facility in Dublin.• Successfully trained Sales Managers at La Hulpe on CRM, and ETL/data quality products• Part of the team that created the IBM Insurance Data Warehouse model giving the SME business expertise for CRM, data protection/security, data quality and customer… Show more CRM Consultant/Insurance Marketing Solutions Consultant: Initially employed as SME on data quality, data protection and CRM system, and delivered client projects, including pre sales bid support, and a demonstration facility in Dublin.• Successfully trained Sales Managers at La Hulpe on CRM, and ETL/data quality products• Part of the team that created the IBM Insurance Data Warehouse model giving the SME business expertise for CRM, data protection/security, data quality and customer linking which delivered several large sales wins• As spokesperson for IBM EMEA Insurance Business, advised and counselled internal clients, as well as the ICO and UK Government Show less -
Database ManagerVolkswagen Group Uk Jan 1992 - Nov 1996Database Manager/Senior Manager: Senior manager with a team of people responsible for the customer database and KIT dealer databases, which were linked and chargeable. Over 5 years the income revenue grew to £ 0.5 million p.a. Over 5 years many successful projects where delivered resulting in significant uplift for manufacturer and dealer revenues including:• Negotiated of the release of customer data from the DVLA, which resulted in an additional circa 170k second owners being added to the… Show more Database Manager/Senior Manager: Senior manager with a team of people responsible for the customer database and KIT dealer databases, which were linked and chargeable. Over 5 years the income revenue grew to £ 0.5 million p.a. Over 5 years many successful projects where delivered resulting in significant uplift for manufacturer and dealer revenues including:• Negotiated of the release of customer data from the DVLA, which resulted in an additional circa 170k second owners being added to the databases for marketing Show less -
Customer Information ManagerNational & Provincial Building Society Dec 1989 - Dec 1991Customer Information Manager: For planned demutualisation, led the statutory project to improve data quality, and customer linking. This resulted in a significant uplift for direct marketing, and established the customer database as the key provider of customer and product analysis. Formulated the requirements of a new customer database/warehouse and CRM system. Responsible for a budget of circa £1.5 million and 20 people.
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Financial Systems AnalystDiners Club Feb 1986 - Nov 1989Credit/Business Analyst and Financial Systems Analyst: Streamlined the production of Mi, analysis of customers and the company's financial operations including credit scoring, funding and debt reports using of downloads from operational databases, substantially reducing errors. Pioneered new ways of identifying fraudulent card use.
Martin Hickley Skills
Martin Hickley Education Details
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Business Administration And Management -
Material Science And Engineering -
Oundle School
Frequently Asked Questions about Martin Hickley
What company does Martin Hickley work for?
Martin Hickley works for Caretek Medical Ltd
What is Martin Hickley's role at the current company?
Martin Hickley's current role is Director - Martin Hickley Data Solutions Limited.
What is Martin Hickley's email address?
Martin Hickley's email address is ma****@****ick.com
What schools did Martin Hickley attend?
Martin Hickley attended Aston University, Leeds University, Oundle School.
What skills is Martin Hickley known for?
Martin Hickley has skills like Crm, Databases, Strategy, Change Management, Management Consulting, Business Analysis, Business Strategy, Customer Insight, Customer Experience, Direct Marketing, Business Intelligence, Data Driven Decision Making.
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