Manage global business operations, business strategy planning and execution, service portfolio management, business relationship management, employee engagement, diversity and inclusion, operating model and transformation for Workspace Services, enabling responsible innovation of our business globally. Successfully established and delivered the employee technology readiness response to support the return of our employees to the office. Co-chair of the Employee Technology Support Diversity & Inclusion Council.Workspace Services helps run and grow Bank of America's global businesses by empowering associates with the tools and services they need to be productive. Workspace Services operates in over 30 countries, supporting over 400,000 end-points and over 200,000 employees.

Led strategic initiatives and portfolio delivery for End User Computing globally, delivering $186M in gross saves. Led global IT Services Management organizational and cultural transformation for End User Computing. Delivered employee technology for global real estate, global Active Directory simplification, collaboration platform standardization, cloud printing and persona program.EUC Persona transformation program received 2019 CIO Award for Customer Experience.IT Services Management program received 2018 American Financial Technology Award for Best Mobile Strategy Initiative, simplifying the experience.

Successfully led technology strategy and delivery of the largest post-merger real estate transaction in the international space following the Bank of America Merrill Lynch merger, allowing us to rethink our post-merger culture and deliver one company, with one vision, connecting staff and improving engagement through technology. The technology strategy was developed to give ultimate flexibility in the way you work, where you want to work, when you want to work, with the ability to move freely between buildings and get immediate access to your applications and data from anywhere. Architected and delivered highly collaborative, connected and mobile workplaces across a new back office building and a new head office building for Asia, including trading floors.Hong Kong technology infrastructure country head.Philanthropic board committee member for Merrill Lynch (Asia Pacific) Limited, responsible for advancing economic mobility and helping to build thriving communities across Asia by addressing issues related to workforce development and education, community development, and basic needs.

Head of Asia Pacific midrange engineering, architecture, virtualisation, middleware, citrix, automation and capacity planning. Hong Kong technology infrastructure country head. Led regulatory engagements for Technology Infrastructure. Established interbank working group to influence HKMA regulations pertaining to Bring Your Own Device.Hong Kong Philanthropy Committee Board Member. As board member for the Asia Pacific regional philanthropic committee, advanced economic mobility and helped build thriving communities across Asia by addressing issues related to workforce development and education, community development, and basic needs. As a financial institution, we responded in two ways—by helping to address the immediate need as well as funding innovative longer term solutions for economic self-sufficiency.

Head of Asia Pacific managed storage (SAN/NAS) & backup/archive, server engineering & service delivery, server operations, capacity management and virtual hosting.

Senior Engineer & project manager responsible for various Asia Pacific Region project deliverables, including regional project leader for desktop migrations, WINS, Active Directory, Exchange Email upgrades and deployments, Year 2000 compliance testing, Remedy system migration and development, trading floor and non-trading floor support. Onsite disaster recovery efforts immediately after the 1999 Taiwan earthquake.

Associated Marine Insurers Pty Ltd consulting engagement with the Computer Development Committee and board of directors for recommendations for the implementation of a national LAN/WAN IP network architecture for Australia, including client/server environment, internet email messaging architecture and AS400 connectivity.

Senior engineer subcontracted to Merrill Lynch (Asia Pacific) Ltd. for standardization and migration from Novell Netware, MS Windows NT 3.51 and Banyan Vines to MS Windows Server NT4 for the Asia Pacific Region. Server hardware build and deployments, login script development, security model design, application and data migration, WINS architecture and deployment, end-to-end project delivery.

Sausage Software, Australia's first listed Internet company and the creators of the HotDog Web Authoring Tool, was an Australian Internet startup software company which produced one of the world's most successful web editors, in addition to a range of independent software products, an early micro-payment system and Java Electronic Commerce Server (JECS).Responsible for all IT infrastructure, including datacentre, voice, network, server and desktop, design, build and operate. Successfully relocated companies web services and Internet presence in the USA, the website was one of the most popular at the time, receiving 250,000 hits per day in 1996. Successfully led strategy and architecture and relocated major office locations, including datacentre buildout, fire control, LAN/WAN/Voice, server and desktop deployment and migrations. Migrated from POP3/SMTP mail system to Exchange 5.5 and rolled out SMS 1.2 for system and configuration management and HP Openview for network management.

Startup funds management company. Designed and delivered turn-key IT Infrastructure solution for new company start-up, including LAN/WAN, perimeter security, email and directory services, server and desktop architecture and management platform.