Freight brokerage & Carrier Relationships:Built and nurtured strong relationships with shippers, carriers, and clients, leading to recurring business and increased revenue.Operations Management:Managed all aspects of freight movement for a fleet of 5 trucks, including load assignments, dispatching, route optimization, and tracking.Compliance & Safety:Ensured adherence to Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations.Financial Management:Oversaw all invoicing, billing, and financial reconciliation for brokered loads.Problem Solving & Client Relations:Handled complex logistics challenges, providing tailored solutions to meet customer demands.Business Development:Led new business initiatives, expanding the company’s footprint by acquiring new clients and securing long-term contracts.Team Leadership:Trained and supervised dispatchers and administrative staff, ensuring efficient operations.

Certified Professional Coder (CPC)Earned CPC certification, demonstrating expertise in medical coding standards, ensuring compliance with regulations, and maintaining a high level of accuracy across all coding activities.Accurately processed and filed medical appeals to resolve denied claims, improving reimbursement rates by leveraging CPC knowledge for efficient problem-solving.Corrected and resubmitted insurance claims, utilizing CPC expertise to minimize billing errors and expedite payment cycles.Conducted detailed reviews of zero-pay claims, identifying and resolving coding errors or omissions, leading to an increase in claim acceptance rates.Applied in-depth knowledge of ICD-9/ICD-10 coding systems, utilizing CPC certification skills to assign appropriate diagnosis and CPT procedure codes, ensuring compliance with payer guidelines.Reviewed interface charges for accuracy before claim submission, applying coding best practices learned through CPC certification to reduce rejections.Handled patient and third-party carrier billing inquiries with professionalism, providing clear explanations of coding issues and claim resolutions.Led internal coding audits, ensuring all coding practices adhered to compliance standards and identifying opportunities for process improvement.Acted as a subject matter expert and coding resource for team members and medical staff, providing guidance on coding best practices and compliance with CPC certification standards.

Load Management:Coordinated and managed freight brokerage services for multiple clients, overseeing LTL, FTL, and specialized freight solutions.Carrier & Shipper Negotiation:Negotiated competitive rates with shippers and carriers, ensuring mutually beneficial agreements.Client & Carrier Relationship Management:Acted as the primary point of contact for clients, ensuring their freight needs were met with minimal delays.Real-time Shipment Tracking & Problem Resolution:Provided 24/7 support to clients, ensuring real-time updates on freight status.Revenue Growth & Business Expansion:Increased revenue by 15% through strategic account management and acquiring new clients.Regulatory Compliance:Ensured full compliance with all applicable DOT, FMCSA, and state regulations.