High-energy, results-oriented IT professional with over 25 years of experience in Customer Service, Training, Teaching, Software Implementation, and Technology Support. Proven ability to motivate employees/educators to achieve optimum performance levels. Multilingual (English, Spanish, and Portuguese), leadership qualities, strategic thinking, and astute relationship management skills. Recognized as self-motivated, dependable, and flexible. Open to performing and leading IT in education or business environments. Specialties: Mapping, administrating, and producing content on Learning Management Systems such as Canvas, Schoology, Blackboard, Moodle, etc. Technology Integration S.S.O. Apps Management, and Account provisioning Training and E-Learning Customer Service, Workflows, and Application Support Academic and business software and administration All Windows Platforms. MS Office Suites Support Ticket Software and Remote Support Procurement (software and hardware) ITIL v4 Foundation Certified Reports and documentation Imaging and Networking CompTIA A+ Certified Website management, e-commerce.
Listed skills include Networking, Troubleshooting, Active Directory, Microsoft Office, and 22 others.