Martin Jahn Email & Phone Number

Grafton, Ma, Us

Orlando, Florida, Us

Orlando, Florida, Us

As a Customer Success Director at Kore.ai I help businesses unlock the transformative power of conversational and generative AI. I coach and empower my team to drive client adoption and maximize ROI through our AI-powered solutions.

New York, Ny, Us

Owned whole post-sales customer experience and relationship, operationalized customer onboarding journey as the foundation for customer value realization & adoption, built comprehensive strategic customer success plans with customer based on business objectives and challenges, engaged customers in process discovery, collaboratively built & executed a long-term growth plan both internally and with customer, led weekly/quarterly business reviews, tracked & analyzed KPI trends to identify, action and/or influence long term to maximize ROI & adoption, collaborated with sales, engineering & services to capitalize on expansion opportunities- Achieved average NPS score of 9.2 within assigned strategic accounts. Total account ARR $7.8M- Grew the business by $4M through licenses and services- Gained insight & credibility as a trusted partner by influencing customers, providing thought leadership, and partnering with the customer to better understand their needs

Windsor, Connecticut, Us

Owned entire customer lifecycle for a small portfolio of Fortune 500 customers, beginning with customer onboarding and implementation, through adoption and enablement, and renewal achievement, built long-term relationships and earned trusted advisor status, crafted forward-looking strategies to help complex clients achieve their digital transformation goals, advised on value framework to measure & realize business value, provided direction & leadership to internal stakeholders to accelerate client success, led & coached junior team members, conducted periodic customer health checks/business reviews, partnered with cross-functional stakeholders to identify & capitalize on expansion opportunities, tracked & monitored customer health scores in Gainsight, provided customer feedback to product team- Ensured 100% of customer retention. Total account ARR $15.2M- Drove increased utilization & adoption through education & engagement (>75%)- Grew the business by $2M services & licenses- Worked with customers to identify use cases to enhance ROI & business value by 15%. - Increased maturity of BP’s CS organization through building repeatable & scalable playbooks

London, London, Gb

Led three teams of lean & six sigma practitioners to drive efficiencies in Finance; developed forward-looking strategy & detailed plans for group-wide execution of Finance priorities; built & maintained relationships with Finance VPs & CFO to ensure customer satisfaction; advised on opportunities to simplify & streamline finance operations, migration of work & organizational design changes; conducted current state needs assessments & designed target state solutions; provided effective coaching & feedback to team members; championed the use of emerging technologies; established baseline metrics & analytics, collaborated with leadership team to track & report all KPIs against annual, quarterly and monthly goals- Led team to identify > $10M in efficiencies through end-to-end process simplification & automation - Evangelized new technologies, such as RPA & ML, and initiated POC w/ SAP Leonardo platform to avoid $5M in annual spend - Developed strategy to scale RPA within National Grid- Spoke at OPEX Week: Business Transformation World Summit about National Grid’s Finance Transformation Journey

London, London, Gb

Led and coached a team of Lean Practitioners who lead end-to-end process improvement initiativesthrough a structured methodology that drives quantifiable results; established & maintained effectivestakeholder engagement with SMEs & project teams; managed risks & conflicts to ensure project success• Developed a three-year team strategy to better align organization to Finance’s priorities• Reduced the cycle time of the finance storm cost review process by about 45% (~$2M in savings)

New York, New York, Us

Led large scale IT the implementation projects; accountable for ensuring timely & high-quality project delivery; ensured that projects were planned, managed, and governed in a consistent & transparent manner; managed business enhancement projects that drove tangible business value; collaborated with IT, business staff, lawyers, and external resources- Increased the maturity of the EPMO by over 60% within the first year- Led process optimization project to increase efficiencies and save costs of over $250,000 annually

3801 S Oliver St, Wichita, Ks, Us

Successfully managed Airbus A350 XWB Spar program to meet contractual requirements; represented “voice of the customer”; primary customer contact; provided direction and leadership to the Integrated Product Team (IPT); supported proposal efforts, contract negotiations & budget inputs; provided customer updates & ensured customer satisfaction; liaised & maintained relationships with internal & external senior managers & executives• Reduced process time by 45% as well as $10 million in equipment costs over the life of the program through leading continuous improvement workshops • Eliminated costs of non-conformances from supply base of over $15 million in 2013 by managing a multi-functional team to optimize supplier performance through continuous improvements

Immigrated to the United States. Permanent Resident Card Holder

Sindelfingen, Baden-Württemberg, De

Implemented lean principles in financial services and insurance industry (industrialization of financial services); analyzed current operations, organizational structures and business processes; increased productivity and quality, eliminated waste and reduced costs; led best practice workshops & interviews; visualized & analyzed current business processes using VSM & organizational structures; gathered, analyzed and interpreted key data & presented accurate results; prepared & conducted meetings• Increased efficiency by 20% and reduced costs by 800,000 EUR annually by optimizing processes in the business management organization of a life insurance company• Implemented meaningful KPIs/management dashboards to monitor efficiencies and quality of teams, as well as increase workforce motivation• Successfully optimized Daimler Trucks’ product development process to increase and ensure its reliability

Berlin, De

Held multiple leadership position in various functions in national and multinational organizations; successfully managed, mentored and trained 70 junior level personnel for military operations to ensure readiness and proficiency in all tasks; planned and managed multiple projects often simultaneously with cross-functional teams; effectively collaborated with internal and external teams, as well as civilian and governmental agencies, to synchronize activities and ensure unity of effort; advised senior manager and executives; retired in the rank of Captain

Mba, International Management

Psychological Operations Officer, Psychological Operations

M.A. In Adult Education, Hr Management & Sociology

Human Resources, Psychology