Martin Cox Email & Phone Number

Clayton, England, Gb

Terneuzen Area, Netherlands

I manage a European Client portfolio inc U.K., and EMEAI by providing excellent customer engagement through advising on product benefits and availability, alongside information about any import/export regulatory considerations. Through responsive and accurate communication increasing customer satisfaction and brand trust and therefore greater product ordering quantities.Accurate management throughout the international supply chain of high value orders with wide understanding of the impact of post Brexit regulations. Proactive monitoring and management of customer journey through relationship building to anticipate needs. Experienced and proficient user of SAP, CRM and OMP forecasting software and standard MS Office. DOW.com Project- key role as Focal Point for Industrial Solutions sector migrating customers on to online ordering platform including – testing, record management, presenting to customers and upskilling colleaguesEuromarkers - key role as Focal Point for sector for fuel marker project - supporting commercial team with onboarding of key accounts for this new product often in conjunction with Dow.com workBrexit Lead for DOW Industrial Solutions in Europe - wide knowledge of export and import implications for products and services in post Brexit europe. Trained (BHV) Supervisor and first aider Facilitator Network – collaborate on new training and coaching resources for CSRs

Penrith

Working in the Conveyancing Department within the firm’s new office in Penrith. Matters includedthe buying and selling of property and assisting Clients through the transactions. Daily tasksincluded:• Being responsible for Conveyancing tasks with the firm’s case management system.• Completion of admin tasks on behalf of the Conveyancing Solicitor.• Completion of formal documentation such as Land Registry documents.• Meeting Clients face to face to discuss the process and how matters move forward.• Speaking to Clients, Solicitor’s and Estate Agents by phone to update them, obtain updatesor discuss progress of a caseLeft to look for opportunities in Europe.

Carlisle, United Kingdom

As a paralegal I had my own caseload in addition to other tasks within the legal department. My workload was varied and included the instigation of legal proceedings and producing legal documentation required, sent cases to court, organised sales papers for repossessed properties, liaised with debt recovery companies, responded to subject access requests within the Data Protection Act and support the Solicitor as requested. I produced Monthly Reports for the Executive Board reflecting the Legal Departments Activities.Daily tasks included:• Handle own caseload for Mortgage, Estate Agency and Mortgage Shortfall (c.140) with the use of the Legal Departments case management system.• The processing of paperwork in respect of the sale of properties in possession. This also includes exchanging of contracts, production of contracts and completion of relevant land registry documentation.• Use of the Land Registry and Registers of Scotland Websites. Including Office Copies, Title Plans and Home Rights searches.• Processing of Conveyancing documentation in particular registration, land charges, Deeds of Postponement and Deeds of Variation• Completion of DS1, OS1 and AP1 documentation.• Processing of incoming title documentation including checking Mortgage Deeds and Pre registration documents.• Processing and completion of all the Society’s Data Subject Access Requests re PPI and Charges• Preparation of legal documentation such as Witness statements and affidavits• Contact court regarding scheduled hearings and attend if required.• Arrange billing and the issue of invoices, speak to customers and arrange payment plans• Request the issue of Warrants, order for Possession and if required Bailiff’s for eviction• Review all accounts each month and provide progress reports to the Solicitor• Update spreadsheets and calculate interest accrued on all debt cases• Diarise and amend tasks as each case requires• Completion of the monthly accounts for the Legal department

Carlisle, United Kingdom

Member of target driven Customer Service Contact Team which handles all Customer Service calls to Cumberland Building Society. Duties include:• Proactive & Reactive sales of Cumberland products and services.• Dealing with enquiries from customers, branch staff, other Head Office Departments as well as external agents• Provides accurate and timely information to all those above in friendly and helpful manner• Monitoring customer records, reviewing files and archiving appropriately• Logging and entering all information accurately on database and customers’ accounts• Effectively contribute to the team work of the department by assisting others with workload, administration and researching information• Dealing with customers’ complaints in a calm, polite manner and identifying any issues that need to be escalated further.• Broad understanding of financial guidelines including fraud, money-laundering, data protection and confidentiality• Responsibility for Mortgage arrears collection calls and the set-up of customer payment agreements.• Training and mentoring of new staff.

Carlisle, United Kingdom

With the changes to Legal aid, families having no representation and self-referring for Supported Contact my role developed an increased need to assess, advise and negotiate contact arrangements. The families who had less resources often had more complex needs that brought them to need to use the centre; such as domestic abuse, drug and alcohol misuse, disputed parentage etc. These all required thorough assessment. Where the risk was deemed higher, then I worked with the Chair of the Centre to confirm or deny acceptance of the family’s referral. Primarily I undertook this role in the evenings and weekends in addition to my post of Paralegal at The Cumberland Building Society.I supported the Centre’s Management Committee in scheduling the meetings and AGM and theproduction of Agendas, minutes etc. I produced the Child Contact Centre’s Annual Trustee Report and all the statistical reports for its accreditation with the National Association of Child Contact Centres and to inform the charity commission, public, stakeholders and funders of the work of the agency as a whole and its impact of clients and their families. Duties inc:• Recruitment of Volunteers• Arrange relevant Training, which entails finding a venue and organising the presentations.• Liaise with Parents and Solicitors with regards to their referrals, ongoing contact, face to face and over the phone.• Organise Volunteer social events.• Represent Cumbria Contact Centres at Cumbria Local Family Justice Council meetings.

Leeds, United Kingdom

Leeds, United Kingdom

Education record

CPD: Data Protection/ Money Laundering/ Fraud and Data Security – in house. Child Protection Conflict Management Dealing with difficult.

Education record

Gnvq Intermediate Business, Business/Commerce, General, Distinction

Intermediate Business Course - Covering Sales, Marketing, Business Admin, Business Ownership, Interpersonal Skills

Gnvq Adavanced Business, Business/Commerce, General, Distinction

Advanced Business Course, expanding on the previous obtained Intermediate course. Covering subjects such as Marketing, Business.