Martin J. Diaz

Martin J. Diaz Email and Phone Number

Senior Operations Executive and Entrepreneur @ Jebel
Martin J. Diaz's Location
Fort Lauderdale, Florida, United States, United States
Martin J. Diaz's Contact Details
About Martin J. Diaz

With over 35 years of expertise in contact center operations and marketing, I am a seasoned senior business process expert renowned for driving excellence in national contact center initiatives. As a passionate leader, I excel in analyzing and enhancing existing operations, implementing innovative marketing and operational strategies, and optimizing recruiting, training, and technology processes to maximize efficiency and productivity. My proven track record reflects a dedication to continuous improvement and operational success.

Martin J. Diaz's Current Company Details
Jebel

Jebel

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Senior Operations Executive and Entrepreneur
Martin J. Diaz Work Experience Details
  • Jebel
    Co-Founder
    Jebel Jan 2022 - Present
    Miami, Florida, United States
    Connecting Schools, Alumni, and their CommunitiesIn a digital world saturated with information and vague online relations, stay connected to those closest to your community. Those whose opinions and interests matter to you most.​Jebel is a private, individually-branded, micro-social digital platform built to connect local schools with their communities. We are focused on transforming your existing communications efforts into a more powerful social engagement model which also… Show more Connecting Schools, Alumni, and their CommunitiesIn a digital world saturated with information and vague online relations, stay connected to those closest to your community. Those whose opinions and interests matter to you most.​Jebel is a private, individually-branded, micro-social digital platform built to connect local schools with their communities. We are focused on transforming your existing communications efforts into a more powerful social engagement model which also leverages the power of a national, multi-school network to financially benefit all participants. Show less
  • Smart Health Dental
    Head Of Operations
    Smart Health Dental Aug 2011 - Present
    Tamarac, Florida, United States
  • Vitalone Health Plans Direct, Llc.
    Director Of Operations
    Vitalone Health Plans Direct, Llc. Aug 2011 - Present
    Fort Lauderdale, Fl
  • Sugimoto & Associates, Inc.
    Director Of Operations
    Sugimoto & Associates, Inc. Feb 2011 - Jan 2012
    Providing direction in marketing, branding, sales, hiring and recruiting, establishing efficient business processes and leveraging existing vendor and client relationships to maximize revenue growth.
  • Ican Benefit Group
    Member Benefits Manager
    Ican Benefit Group Sep 2008 - Jan 2011
    Product Development and Marketing Operations with direct responsibility for over 50 health/life insurance products and lifestyle benefits. Act as liaison between The iCan Group and external insurance and non-insurance vendors in matters related to benefits, eligibility and service usage. Act as a central resource to internal organizations for information related to all insurance and non-insurance products. Draft product descriptions and materials for fulfillment and marketing purposes. Leverage… Show more Product Development and Marketing Operations with direct responsibility for over 50 health/life insurance products and lifestyle benefits. Act as liaison between The iCan Group and external insurance and non-insurance vendors in matters related to benefits, eligibility and service usage. Act as a central resource to internal organizations for information related to all insurance and non-insurance products. Draft product descriptions and materials for fulfillment and marketing purposes. Leverage technical project management experience to create specifications, implementation strategies and ongoing processes related to technical solutions and resources. Show less
  • Oxonia Insurance Group
    Manager Of Agent Services
    Oxonia Insurance Group 2007 - Sep 2008
    Overall responsibility for resident and non-resident state licensing, insurance carrier appointments, continuing education, and legal compliance relating to internal and external insurance agents, agencies and call centers. Also assumed responsibility for management of external call center and independent agent support, training, implementation...etc.
  • Consumer Directed Health Plans
    Director Of Call Center Operations
    Consumer Directed Health Plans 2005 - 2007
    Overall responsibility for all Call Center Operations including IB/OB Sales, Customer Service, Provider Relations and Provider Network Development.
  • Prc, Llc
    Senior Technical Analyst
    Prc, Llc 1995 - 2005
    Development and management of outbound predictive dialer operations in support of client marketing efforts. Responsibilities included hiring, training and managing administrators and managers within 7 locations with 9 Davox/Concerto systems in support of 1350 O/B seats. Also had management responsibilities within the Help Desk/NOC organization.

Martin J. Diaz Skills

Crm Call Centers Management Program Management Leadership Training Workforce Management Call Center Vendor Management Contact Centers Sales Process Improvement Team Building Business Process Improvement Recruiting Bpo Project Management Customer Experience Analysis Business Process Outsourcing Telemarketing Call Center Development Employee Benefits Business Process Management Business Process Design Offshoring Customer Relationship Management Inbound Marketing Individual Health Insurance Ivr Acd

Martin J. Diaz Education Details

Frequently Asked Questions about Martin J. Diaz

What company does Martin J. Diaz work for?

Martin J. Diaz works for Jebel

What is Martin J. Diaz's role at the current company?

Martin J. Diaz's current role is Senior Operations Executive and Entrepreneur.

What is Martin J. Diaz's email address?

Martin J. Diaz's email address is md****@****hoo.com

What is Martin J. Diaz's direct phone number?

Martin J. Diaz's direct phone number is +195474*****

What schools did Martin J. Diaz attend?

Martin J. Diaz attended Christopher Columbus High School, Musicians Institute, Miami Dade College.

What skills is Martin J. Diaz known for?

Martin J. Diaz has skills like Crm, Call Centers, Management, Program Management, Leadership, Training, Workforce Management, Call Center, Vendor Management, Contact Centers, Sales, Process Improvement.

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